ComplaintsforRight Price Auto Sales, Inc.

• Initial Complaint

  07/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  After exactly seven (7) days after purchasing a car from Right Price, a rod in the motor went bad. I am a single mother, who couldnt afford the extra money for a warranty, (mind you, it only covers an extent anyways) .. Of course, I had a mechanic look at the car, and was told the company essentially, put a bandaid on the car with additives to the oil, to be able to sell the car. I called the company, asking for options, explaining the situation. I did not hear anything back for a few days, finally i called back to see if the owner had been spoken to. Hardly any solutions were provided, in fact, they acted as if I was at fault. I was offered for ME to spend the $2000-$3000 dollars on a new engine, and theyll consider taking it off the total pay off of the car.. My attorney then sent a letter, demanding this situation be fixed or a resolution be found, and the contract be dissolved, not holding me accountable for any further payments. I then called back, waiting for their team to correspond with my attorney, letting them know i would not make my first payment, due to the fact that the car engine has a problem, they knew about & are refusing to fix. The owner then proceeded to call, after receiving the letter from my attorney, this wouldve been the first time weve spoken to him throughout the last two weeks, 14 days exactly, angrily he yelled, cussed, and then hung up on my attorney, stating he knows the law, and we have no grounds. Fortunately, hes wrong. Extremely unprofessional. The salesman, *****, however was very nice the day of, and even the manager ****** was pleasant to discuss this matter with. The owner, ****, is extremely rude, unprofessional, and dishonest. He took advantage of me, and my money in this situation. I would not do business with this company EVER again.

  Business response

  07/06/2023

  We are currently discussing this complaint. Unfortunately the customer declined the service agreement that she was offered. She said she couldn't afford it but I explained to her that we even offered to finance the 3 month/3000 mile basic plan which would have covered her engine cost. She stated her mechanic looked at the vehicle and we put a band-aid on the problem but our company would NEVER DOCTOR a vehicle. I know there are some bad businesses out there but our reputation is very important to us and that is why we tell ALL our customers to feel free to have their mechanic inspect the vehicle before they purchase. As I stated, I have reached out to this customer and she is coming down this Saturday(7/8/23) to find a different vehicle. We can not pay to have an engine put in her other vehicle because she didn't purchase a service agreement so I gave her the offer to get the other vehicle brought back to us and we would allow her to pick out another vehicle at the same price or less. She was thankful for our agreement and this should be resolved on Saturday. I did advise her that she needs to have vehicle inspected before purchasing and she needs to consider purchasing a service agreement this time because I can not get involved with any repairs if she has problems with the next vehicle. 

• Initial Complaint

  05/12/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a 2008 *** ****** on February 23rd, 2022. Had I not been accompanied by an individual to ensure the quality of said vehicle, the vehicle would have been sold to me without any knowledge of preexisting engine issues. Upon negotiation of the issue, I was told that if the problem caused failure, it would be fixed free of charge, being a known issue, prior to sale. Statements were made and negotiated prior to the car being driven off the lot. One month after the car was purchased, it failed to run. The vehicle was then taken to an auto shop, and I was told it was fixed. No issues were fixed and now the car does not run, nor is it in my possession. I was told since the car was no longer in my possession, and pending repair, payments would be halted until the car was returned. Company is now demanding payment for said vehicle, as well as payment of 3744.07$ to complete repairs. Owner and manager have both gone as far as to tell me, even with the individual present in negotiation, that I am a liar, that I am wrong, and that I am stupid for inciting what we had initially agreed upon. The car was paid for with a down-payment of 1550$ and a 380$ car payment. One additional payment of 380$ per the standard bill was paid in March. I am, at this point, requesting the sum totaling in 2310$ spent on the car, in return for them taking back said vehicle. I no longer wish to do business with this company, as well.

  Business response

  05/13/2022

  Business Response /* (1000, 5, 2022/05/13) */ I read the customer's complaint and yes she is having a major issue that we received notice that it will cost $3700 to repair. We would never sell a vehicle that we knew had issues and if the vehicle had major issues at time of sale I don't believe it would take a month to show up. We offer EVERY CUSTOMER to take the vehicle and have it inspected before they purchase them. She did buy a 3 month warranty which pays up to $2000 and if she would have answered our phone calls she would know that I told the manager that we would let the warranty cover $2500 and set up a side note for the remaining balance. Some of what the customer has stated is not true. Yes she would have to keep up her payments if we are paying for everything up front but she hasn't answered any messages do we weren't able to discuss everything we were willing to do to help her. On her notes in the computer all I see is 2 months and no mention of repairs just our notes calling her about her not having Insurance. Based on warranty we are only required to pay $2000 towards repair and we were going to do more than that in order to help her but it does upset me that she filed this complaint and if she answered her messages we could have avoided all this. I will be faxing in proof of her notes, her warranty and the form we get customers to sign letting them know they can have their vehicle inspected before purchasing. Consumer Response /* (3000, 14, 2022/05/25) */ There have been several false promises and falsified statements given to me by the dealership. There have been instances where they have promised to do one thing and have completely told me that I was lying about said promise. I am growing tired of being mistreated and would like for this to be settled. If this has to be taken to court for me to get my justice then so be it. Business Response /* (4000, 16, 2022/06/01) */ We submitted our proof and like I stated before the customer did purchase a warranty but in only 75 days she put more mileage than covered by the warranty. She purchased a 3 month/ 3000 mile warranty but she went over 7000 miles. Also we tried reaching out to her to discuss her problems but she wouldn't answer back. When we sell vehicles we ALWSYS encourage customers to have the vehicles inspected before purchasing plus we do offer warranties. Unfortunately because we were unable to get her to return our calls and she put excessive miles on the vehicle there isn't much we can do.

• Initial Complaint

  08/03/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased a vehicle from this car lot a year ago. I have always made my payments each month, NEVER has the account been 30 days past due. The owner "didn't like my attitude" and because I was 14 days late on my payment which I pay the late fee when it's late. He took it upon his self to come pick the car up and demand I pay the vehicle off 100% (total balance of $6200) before the car is returned . He is claiming the acct is delinquent, which isn't true . It's due and a payment was going to be made. It just wasn't quick enough for owner. This is poor business and is UNCALLED FOR!

  Business response

  08/13/2021

  Business Response /* (1000, 5, 2021/08/05) */ Please see attached. Consumer Response /* (3000, 7, 2021/08/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr J****** is not being truthful. I did not tell him to come pick the car up! I also tried to call and pay a payment and then pay the remaining amount on Friday including any late fees! This man didn't even give his customer 24 hours to get finances situated. I didn't have an "excuse" ! My husband 18 wheeler had to have a transmission installed and he was without work for over a week. I hate that this man didn't see any humanity within the situation! He is a crook and I have my bank statement w EVERY single payment and NEVER was I 30 days late on the monthly payment. Business Response /* (4000, 12, 2021/08/06) */ Unfortunately we do not allow our customers to get 30, 60, 90 or 120 days past due. We stay on top of our accounts and tell them we are not allowed to let them skip 2 payments. The customer did tell the manager if we couldn't wait then to just pick up the car. I tried getting on the phone myself to calm her down but she was also rude to me. I told her that she had too many late payments and I had already posted a note for the account clerk or manager to let customer know we need her to get caught up and to start paying on time. When I spoke to her I explained that we were not trying to be mean but we have to work towards getting our customers caught up and back on track. I will admit that because of her attitude it didn't help the situation but we were in our legal right. We try calling customers so we don't have to repo them but no matter who spoke with this lady they all got an attitude. As far as credit bureau the computer keeps up with past due payments and we report monthly and we don't alter anything. I hate that we had to repossess this customer but she was past due 2 payments and when we called her she got angry plus she told the manager if we can't wait then to just pick it up and that is what we done.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩