ComplaintsforStones River Property Management

• Initial Complaint

  08/02/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I moved out of ***** ******* drive hermitage tn 37076 on 7/1/22 my rent was never late however I had to wait for my ac to be fixed there were weeks when trash wasn't picked up even though it was part of my lease agreement I gave them a month and a half notice I was leaving the inspector was over a hour late for the walk despite me telling them that I was getting on the highway to drive back to arizona after the walk through we signed off on a lite cleaning and I disputed their claim for light bulbs I still have not got my deposit back or any form of corespondent from them this is a very urgent matter for me I never made them wait for rent I followed all procedures to move out and they refuse to acknowledge my rights and continue to hold my money

  

  Business response

  08/08/2022

  Business Response /* (1000, 5, 2022/08/03) */ We spoke to Ms. ************ August 2, 2022 and told her the check was in process and that checks are typically cut 30-60 days after move out. We try our best to get them out as soon as possible. The tenant made a request that we have the check ready by Friday August 5, 2022 for pick up as they would be in town. We will have the check ready therefore we have done our best to accommodate and fulfill the tenant request. Consumer Response /* (3000, 7, 2022/08/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I moved from Nashville back to Arizona we filled out the move out check list on a blank piece of paper because the inspector forgot the form they claim I signed a form that I did not and continued to harass me via text message I read the act that says they have 30 days to retinue deposit I'm so disappointed that a company in charge of people living situations is allowed to operate in your state in these hard economic times no wonder there is such a large population of homeless people companies are not regulated to follow the law and return people money Business Response /* (4000, 9, 2022/08/05) */ Ms. ************ was contacted via text informing her the deposit refund check would be ready for pick up Friday August 5th as she requested. Ms. ************ then stated that she would not be picking it up and expected the check to be in AZ to her forwarding address on Friday the 5th. We send back all tenant deposits via a normal envelope with a stamp and we informed Ms. ************ that we cannot guarantee delivery for Friday going this route. We did offer priority mail at Ms. ************'s expense if she needed the check in AZ by Friday which she refused. We processed the deposit refund check as soon as we could August 3, 2022 and put it in the mail as requested by Ms. ************. The check is already in the mail on its way to Ms. ************'s forwarding address. We would like to also note, we never said she signed a form. We have a sheet of paper that was signed by her and the inspector at move out. Our typical move out form was not completed or signed as the inspector did not have one with them at time of inspection.

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