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Business Profile

Steel Fabrication

MaxSteel Buildings, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for MaxSteel Buildings, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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MaxSteel Buildings, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/06/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dealer quoted us a price of $6297 as shown on the screen. We were visually shown the price by the dealer. Dealer went to start contract and price jumped to almost $8000. Dealer called several people at the headquarters and they would not honor the price of $6297. Dealer agreed that the quote should be honored and headquarters would not honor quoted price.

      Business Response

      Date: 05/08/2025

      Thank you for the opportunity to respond to this complaint.


      At MaxSteel Buildings, we are committed to providing clear, accurate pricing throughout the sales process. In this case, there was a temporary glitch in our 3D configurator software that caused it to display an incorrect preliminary price of $6,297 during the design phase.


      However, the official estimate and contract, which are generated from our core pricing system, correctly reflected the final price of approximately $8,000 based on the selected features, certifications, and customizations. These official documents represent the valid pricing used for all orders.


      We understand and regret the confusion this caused. While the dealer did acknowledge what was shown initially on the screen, we were unable to honor that price because it was not accurate or reflective of the full building configuration.


      The issue with the configurator has since been resolved by our software provider, and **** taken steps to reinforce training with our dealers to help prevent similar situations in the future. We sincerely apologize for the frustration and appreciate the opportunity to clarify the matter.


      Sincerely,
      **** ******
      Vice President of **************start="1376" data-end="1379"> MaxSteel Buildings

    • Initial Complaint

      Date:04/21/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I put a down payment on a steel carport cover for a camper with a vendor in ** for Max ******************** Buildings. Max ******************** made me jump through hoops to send different photos then cut down some trees then they tell me they can't put it up because there are probably roots from the trees. Max ******************** told me to get my money from the ** vendor and that vendor won't even return my calls.

      Business Response

      Date: 05/01/2023

      It is our understanding that your concerns are resolved based on our conversation with you.  We hope you have a wonderful Day. 

    • Initial Complaint

      Date:09/11/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The shed is leaking in four different places and builder is not responding to correct the issue. The problem has been more than 4 months and still no return from the builder.

      Business Response

      Date: 09/21/2022

      Business Response /* (1000, 5, 2022/09/15) */
      Thank you for contacting us regarding your concerns. We had tried on several occasions over the last few months to reach you with no success due issues with the numbers provided. Our Customer Service Manager spoke with you yesterday and we came to an agreement that both parties are happy with. We truly appreciate your business and again thank you for your feedback.

    • Initial Complaint

      Date:09/10/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ordered a two car carport with 10 foot interior clearance form dealer for camper. dealer was unable to print receipt and contract due to computer and card reader issues. after product was installed we found out it only had 8 feet interior clearance. Asked installers about raising Hight they replied longer arms could be installed to fix issue. Contacted dealer, dealer advised to contact main company. after much run around, main company contact stated we would lose deposit and they would come remove building rather than repair. we already had to pay extra to the crews working on site due to the fact installers showed up one day early to install date. so now we will be out deposit and all extra money spent to get site ready. it has taken two week of calling and being blown off ,now only response is we are at fault and they will come and take building down.

      Business Response

      Date: 09/15/2022

      Business Response /* (1000, 5, 2022/09/14) */
      MaxSteel Buildings built your structure according to your signed sales contract. The size was personally verified again with you by us prior to installation. You ordered a 24' x 21'x 6' Regular roof style carport which was then installed on your property. After the building was installed and Upon learning that you would like a taller side height, we offered for $1000 (at our cost) to remove the existing side posts and replace them with taller side posts which involves taking down the building and rebuilding it. This is a difficult and labor intensive process. You declined that offer. While it is regrettable that you are not happy with the building you ordered, MaxSteel's position remains the same. MaxSteel asserts the building was designed and installed per signed contract.

    MaxSteel Buildings, LLC is BBB Accredited.

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