ComplaintsforRedstone Federal Credit Union - Murfreesboro
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Complaint Details
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Initial Complaint
02/22/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I have been a member with Redstone for over 20 years and I am applauded at the lack of integrity that Redstone has demonstrated when I opened my children's savings account. ********************** promoted a youth savings offer that would (insert offer details). I opened my children's account in person at the Murfreesboro location. I met the requirements for the promotion. I have not received the matched amount that was promised. I went to the Redstone Murfreesboro location and was informed that I would not recovers the offer due to my address. This was not disclosed to me in writing. This was not disclosed to be verbally. This was false advertising and the promotion should be matched.Business response
03/01/2024
****************, thank you for your long-time membership with Redstone. After researching your complaint about not receiving the deposit match promotion, it was identified the street name was mistaken for the city you resided in which would have qualified the accounts for the Youth Promotion. We have attempted to reach you by phone and have sent any email to the email address of record for you to call us.Redstone is prepared to resolve the issue once you have contacted with the Redstone employee that sent you the email. ****************, we apologize for the any inconvenience this has caused you and look forward to speaking with you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.