Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2023, I paid $10,000 “key money” to have the right to rent a lot for a tiny home in a community named “Buffalo Creek.” At that time, I was told the community would be ready in approximately 9 months. Nearly 2 years later, the property is not complete and is also not going to look the way it was originally planned and sold to me (treed and hilly lots spread out through this community which was part of a mountain). It is now completely flat and treeless except the outer perimeter. Currently the development of this property is under a stop order due to legal issues within the city/county. Only rare and vague updates are ever given on the development of this community to the 200 people who paid the key money.
  
  I have requested a refund on 3 separate occasions. I know of several others who have requested and received refunds, but my most recent request(s) due primarily to financial hardship resulting from a medical emergency have been ignored by both office staff and the owner of the company.

  

  Business Response

  Date: 06/09/2025

  June 9, 2025
  BBB of Greater East Tennessee
  ATTN: ***** *
  ******** ******* ********
  RE: ****** *****
  ********* ** ********
  This is the response to a complaint filed
  with the BBB of Greater East Tennessee by ****** *****
  *** ****** is requesting a full refund for
  a Non-Refundable payment made to provide her with a lease agreement in the Tiny
  Home community of Buffalo Creek, located at 953 Industrial Rd., Newport, TN., with
  Incredible Properties, LLC. The property is still under construction but will
  be available for residents to begin moving onto leased lots shortly. While
  during the development of this property, we have suffered many setbacks, much
  due to weather conditions (Supply issues, flooding in the area, and most recently
  a Hurricane). We have also had to defend the development with the County of
  Cocke as well as other similar issues. Much effort has been made to assure
  residents that the development of this property for placing their Tiny Home is
  indeed moving forward and is expected to be completed in the near future.
  *** ***** had been in contact with
  Incredible Properties, LLC, prior to the filing of this complaint,  and it was agreed that a refund, while not
  required, would be made, and that Incredible Properties, LLC would begin to
  offer the lot she has agreed to lease to another customer and once this
  customer has agreed and made arrangements for a Tiny Home and a lease, a refund
  will be sent to her.
  With the attempt to satisfy *** *****,
  Incredible Properties, LLC will provide a full refund to *** ******* as
  discussed and advised.
  
  ***** *****
  CEO, Incredible Tiny Homes, Inc. / Incredible Properties, LLC

  

  Business Response

  Date: 06/11/2025

  June 9, 2025
  BBB of Greater East Tennessee
  ***** ***** *
  ******** ******* ********
  *** ****** *****
  ********* ** ********
  This is the response to a complaint filed
  with the BBB of Greater East Tennessee by ****** *****
  *** ***** is requesting a full refund for
  a Non-Refundable payment made to provide her with a lease agreement in the Tiny
  Home community of Buffalo Creek, located at 953 Industrial Rd., Newport, TN., with
  Incredible Properties, LLC.

  As
  in the earlier provided agreement signed by Ms Stone, it clearly states that
  this is a NON-REFUNDABLE agreement, therefore we are under no obligation to refund any funds paid. However, we have agreed to do so upon a NEW customer agreeing to both purchase a Tiny Home from Incredible Tiny Homes, and lease a lot in the Buffalo Creek community. Which we are indeed offering the lease of lots in this community. Once this is done and payment in full has been made by the NEW buyer, a refund will be processed.

  While we are under no obligation to make any refund, we are attempting to work with *** ***** and resolve the issue.

  
  ***** *****
  CEO, Incredible Tiny Homes, Inc. / Incredible Properties, LLC

  Customer Answer

  Date: 06/13/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  It does not satisfy my request for a refund in any concrete timeline.
  ** ***** verbally stated he would provide refunds if requested (witnessed by several dozen people and even recorded by a few who were present at the Open House hosted by ITH in 2024).  ITH HAS since given refunds to others. 
  

  I have no doubt, that ** ***** could resell my spot immediately if Buffalo Creek opened. The fact that he will not provide a refund at this time indicates problems with finishing the development of this property- under development for two years and counting  

  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:05/29/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The house I contracted to buy from Incredible Tiny Homes (ITH) was finished in April of 2023. It took 15 months (July 2024) for ITH to tell me it was ready to be picked up. For 12 of those 15 months I had a lot on which to place the tiny home. I never received any explanation for the delay although it did seem a little more that coincidental that the notification came shortly after I filed a complaint with the State of Tennessee AG's office. My lot lease ended in March 2024 so when ITH finally notified me in July 2024 I had no place to put the home. On August 9, 2024 ITH agreed to terminate my tiny home contract. The contract stipulated I would get my money returned to me when they sold the home. It has been almost 10 months and i have heard nothing from ITH. After the last 25 months I feel justified in asking for the return of my money now.

  

  Business Response

  Date: 07/18/2025

  As per an email sent to Incredible Tiny Homes, Inc, *** **** ***** is arranging to pick up the Tiny Home which he ordered and was built for him. That being said, since he is the legal owner and is now working on taking possession of the Tiny Home built per his contract, we, Incredible Tiny Homes, Inc. consider this matter closed and satisfied.  I have attached a copy of the email sent to Incredible Tiny Homes, Inc., advising that he will be picking the tiny Home up and moving it from Incredible Tiny Homes Property.

  Customer Answer

  Date: 07/22/2025

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:I have contacted Incredible Tiny Homes twice in the last six days to arrange a time and place to pick up the tiny home and have been ignored both times. I have been jerked around by ITH for the last 27 months and the lack of contact now is just a continuation of the extremely poor customer service provided by this company. At this point, until I get confirmation on when and where to pick up the tiny house AND the title for the tiny house in hand, I considered the money I paid to be stolen and would like law enforcement to get involved.
  
  
  
  Sincerely,
  
  
  
  **** *****

  

  Business Response

  Date: 07/24/2025

  *** ***** has been provided a date to make the pickup of his Tiny Home via email, sent on July 24, 2025. He has been advised that pick up can be made anytime on or after July 29, 2025, after 8:00am. The bill of sale will be included with the Tiny Home at the time of pickup. We ask that *** **** advise us prior to the pickup as to the date and time.

• Initial Complaint

  Date:03/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Oct 2022, I made a purchase with Incredible Tiny Homes in TN, an 8'x20' Incredibox for $29,500, with upgrades of $1,300, a $10,000 deposit for a lot to lease, and $1,500 for delivery, setup, and stairs on the lot. In June of 2023, I personally flew out to TN, so that everything would be set in place when I arrived with the uhaul. After the fact, I was informed the setup & delivery was included in the $10,000. I have always lived in CA, and thought a tiny home would be an affordable alternative for me. Instead, caused me more hardship I could ever have imagined. Exhausting the generosity of friends and family, the constant delays, was physically and mentally taking its toll on my health. I was excited about the change but the last year or so has been a struggle. I am fully aware of delays due to weather, approvals and supply issues. I've been patient with all of that, but I too have needs. In Oct. 2024 I spoke on the phone with an office personnel, stating the urgency for some sort of resolution, towards a refund. I told her I would be open to payment options, for a smooth transition considering both parties. That the construction of the build and the lot were still on a wait list, with a projected completion date of July 2025. She said someone would be in touch with me. That was Oct. 2024, it never happened. Jan. 03 2025 I sent ITH a certified letter, still no contact whatsoever. The letter stated I wanted a refund. That they had over $42,000, equivalent to an interest free loan. I've not had a place of my own, nor the luxury of my money, and the difference it would have made for me at 72 yrs. old, living on SS.

  I watched Utube videos of Incredible Tiny Homes. I thought ***** was down to earth, and prioritized the need of housing for common-folks, unlike most conventional businesses. Desperately in need of affordable living, April of 2022 I tried to get in The Grove, but never got a call back or email. I purchased an 8x20 Incredibox w upgrades in Oct 2022. Two weeks later the same purchase I made was reduced $7,500. Black Friday Sale. I was shocked and wanted to speak to ***** personally. I went to Scottsdale AZ, the Tiny Homes Convention but wasn't able to speak w him. I called him on his cell a few times and always had friendly conversations. In June 2023, from CA, I went to meet him. He was very accommodating w some changes and upgrades. I left feeling I was given the Midas touch. Over the months I talked w *****, always friendly. As they took on more projects, I could feel a real shift. At times the office lacked professionalism. Estimated dates on completion in Buf Crk wavered from Oct to Jan-June 2024, and July 2025. Thus making a very unstable situation for me. Living on generosity of friends and family became too stressful and totally irresponsible on my part. I had to make other arrangements and settle. This is a short version of the stress, inconvenience, and unknowing of life back to normal, at 72 yrs. Oct 15 2024 I spoke w a female employee stating most of what is said here, and that I wanted a refund. There was no completion of the incredibox, nor a lot in Buffalo Creek. She said someone would be in touch with me, that never happened. I mentioned I'd be open to pmt. arrangements a fair transaction for ITH. In Jan 2025 I sent a certified letter and that too was ignored. Living on a roller-coaster ride is no longer an option. ITH has had $42,300 of my (didn't-come-easy) $ in excess of 30 months...equivalent to an interest-free loan. In both of our best interest pls promptly refund. Thank you for your attention and consideration with this complaint.
  

  

  Business Response

  Date: 04/18/2025

  Better Business Bureau
  251 N. Peters Road
  Knoxville, TN 37923
  RE: Complaint ID: 23072544  Date
  Filed: 03/16/2025
  Filed By:
  ******** ******
  ***** ***** **** ** ***
  *********** * ** *****
  ***** ******** 
  Complaint:
  Customer feels that
  the completion of both the 8’ x 20’ Incred-I-Box with solar and the lease lot
  in a community referred to as Buffalo Creek has taken to long to complete and
  is requesting a full refund in the amount of $42,300.00 (of which $10,000.00 is
  a non-refundable Lot lease agreement payment per agreement).
  Ms. ****** freely and
  with out duress signed a contract to build the Tiny Home listed above, as well Ms.
  ****** made payment in full for the construction of the Tiny Home. The contract
  signed by both parties clearly states the following:
  ” XL: Completion of Tiny Home: ITH cannot guarantee the time of
  completion of any Tiny Home. Delays in completion can and will occur, and while
  every effort will be made to accommodate the customer, ITH cannot provide the
  customer with an exact <late of completion, whether written, spoken, or
  otherwise implied, Customer agrees to hold harmless I'IB, its employees and
  suppliers for any delays in completion, ITH will not comprise Quality or Safety
  standards to expedite the completion of any home. 11H does agree to provide the
  customer w/ an estimated time frame at contract signing. The customer
  understands that this is just an estimated date.”
  Of which did Ms ****** initialled this section she also signed the
  complete agreement. An attached copied of this agreement has been provided.
  Also, as part of the
  agreement o build Ms ****** initialled the following section, and again the
  complete agreement;
  “IV. 3-Day Order Cancellation Policy:
  If the Buyer here after cancels this contract, the Cancellation must be
  received in writing and signed by the customer and received at the main office
  of lncredible Tiny Homes, Inc., at the address provided on Page One (1) of this
  contract. And must be within 3 days of signing. Cancellation is not considered
  to have occurred until the Buyer here after cancels this contract, the
  Cancellation must be received in writing and signed by the customer and
  received at the main office of lncredible Tiny Homes, Inc., at the address
  provided on Page One (1) of this contract. And must be within 3 days of
  signing. Cancellation is not considered to have occurred until the only written
  cancellation will apply. If
  
   the Cancellation is delivered on any other day
  than a regular business day (i.e., holidays or weekends), Cancellation will be
  valid as of the first following business day from the date of actual receipt of
  the Cancellation notification. After the standard 3 day waiting
  period, All Sales are final and Non­refundable.
  They tiny home in
  question is currently under construction and is anticipated to be complete in
  approximately 6 weeks, at which time Ms. Leven’s may at her option arrange for
  pick up of the Tiny Home and locate it to a destination of her choosing, or leaving
  the completed home on the property of Incredible Tiny Homes, Inc, pending the
  completion of the community known as Buffalo Creek. It should also be noted
  that Ms. ****** notified Incredible Tiny Homes, Inc that since there were
  delays in the completion of the community know as Buffalo Creek, to delay the
  build / completion of her Tiny Home.
  “******** (*******)
  ******
  10/30/2023 11:52 AM Clients *****,
  No point building an incredibox with no place to go.”
  The development of the
  Property known as Buffalo Creek has experienced many delays all due to
  conditions out of the control of Incredible Properties, LLC or Incredible Tiny
  Homes, Inc. Suffering from historic and one of a kind Hurricane, extreme
  weather conditions, including 100 year flood conditions, Illegal delays brought
  on by the Local Government (all of which have either been settled, or are in
  the process of settling), the inability of Local utilities’ providing timely
  installation of electric, sewage etc. and even material shortages from
  suppliers. While we have made every attempt to overcome these adversities, they
  have indeed delayed the completion of the Property known as Buffalo Creek.
  It should again be
  understood that at no time did Incredible Properties, LLC of Incredible Tiny
  Homes, Inc provide or indicate to Ms ****** a completion date for either the
  Tiny Home or leased lot. As well, Ms ****** requested changes to the original
  build, either adding to or the removal of items in the original agreement to
  build. These actions can and did affect the ability to proceed. It should be
  understood that moneys provided by Ms ******, as well as other customers, are
  used to begin the procurement of the materials and development of both the tiny
  home, and in this case the development of the Leased lot in the community know
  as Buffalo Creek. This money is not just sitting in an account or even being
  used other than in the production and development as agreed with agreements
  made with Ms ******.
  It will be reviewed
  should the Tiny Home as listed be completed prior to the availability of the
  lease lot in Buffalo Creek, consideration maybe given to provide Ms. Leven’s
  with a temporary lot in another community under the control of Incredible
  Properties, LLC, however no guarantee can be given. And any expense, such as
  but not limited to, electric, water, cable shall be the responsibility of Ms.
  ******.

• Initial Complaint

  Date:02/13/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Incredible Tiny Homes' Bait-and-Switch scheme -- RV tankless propane water heater substituted for pictured household-type tankless propane water heater without notification or my consent - **** ****
  
  On 1/3/2024, I paid Incredible Tiny Homes (ITH) $46,575 to purchase a tiny home with "Amenities" listed, pictured, and priced on their website. ITH has since deleted all pictures. Despite this, I am providing three pictures of the type of tankless hot water heater (tankless HWH) I chose that was formerly pictured, priced at $1800. These pictures are from ITH YouTube videos where they advertised the tankless HWHs they've routinely installed.
  
  When my tiny house was delivered more than a year later, its tankless HWH looked nothing like what I chose from the Amenities list. It was a small white box, roughly held with lots of glue, with protruding pex pipes and valves--pictures provided. The manual--which I had to request-- said " For Recreational Vehicle (RV) Installation only! ...RVs are... designed as temporary living quarters for recreation, camping, or travel use." It also leaked antifreeze from a valve for 2 weeks until an ITH technician came to fix it on 2/5/2025. He said the joints had been improperly sealed with teflon tape and explained details of the unit. This convinced me that this was not the tankless HWH I had purchased based on a picture in the ITH Amenities list.
  
  I complained of this to ITH on 2/12/2025 and they refused to replace the tankless HWH with one like I'd seen pictured on 1/3/2024, which I learned was a household tankless HWH whereas they had installed an RV tankless HWH. Contrary to the RV tankless HWH manual, ITH claims the RV tankless HWH is suitable for residential use and also they are not obligated to match their installed products to their marketing materials.
  
  I want ITH to replace the RV tankless HWH they installed with a household-type tankless HWH like they advertised. Alternatively, they can refund to me the $1200 price I paid.

  

  Business Response

  Date: 02/17/2025

  BBB
  251 N. Peters Road
  Knoxville, TN 37923
  RE: Complaint ID: 22935667 Date Filed: 2/13/2025
  Filed By: **** ****
  ******** **** ****** ***** **
  ********** ** *****
  ******* ****** ************
  
  Complaint:
  Customer states that the On-Demand Water Heater installed in her 8’ x 24’ RJO
  Tiny Home purchased under build contract # 24-01-126-LVSIB24-EC is not the item
  she purchased.
  
  As in any standard manufacturing process the materials, items etc. used to produce the finished product can and are modified due to availability, quality or any other purpose deemed appropriate by the builder / manufacturer.
  Incredible Tiny Homes does not indicate or advertise any specific brand, style or model of On-Demand or Tank-less water heater to be installed in any Tiny Home offered.
  
  As per the contract to build, a 90-day warranty is offered for workmanship, and in this case upon notification Incredible Tiny Homes dispatched a certified repair person, and the issue was repaired to the satisfaction of the buyer.
  
  Any warranty for items NOT manufactured by Incredible Tiny Homes, would be offered and therefore repaired by the manufacture of product.
  
  The request for a full refund for the item purchased as an add-on feature, will not be considered. Incredible Tiny Homes uses the highest available products and materials in the production of our Tiny Homes and have found that the model used in the build of the home built for **** **** meets and or exceeds our expectations. We have indeed met the warranty as outlined in the contract to build.
  
  Ms. **** states that the unit used is/was designed for RV use, Tiny Homes are in the class of RV or ADU type housing and are NOT considered “Built on Site” or otherwise permanent dwellings. The certification that is provided with the Tiny Homes built and sold by Incredible Tiny Homes or other Tiny Home builders all fall into this category. The unit installed is indeed designed for the use in a Tiny Home and based on the size of the Tiny Home.
  Every effort has been
  made and in fact any necessary repairs needed to assure the owner that the Tank-less
  water heater installed in the Tiny Home they purchased has and does meet the
  needs and exceptions for normal and reasonable use, has been met. The complaint,
  does not indicate that any further issues as to
  the function of the unit exists, simply that the brand name may be different
  from what she may have seen, and since nowhere in our agreement is there a brand
  or even a specific model indicated, we have met the agreement, we, Incredible
  Tiny Homes consider this case closed and satisfactory.

  Customer Answer

  Date: 02/20/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22935667, and find that this resolution is satisfactory to me.
  
  

  Incredible Tiny Homes (ITH) contacted me to explain that the installed unit was chosen to accommodate the small, under-counter space allowed in my build for a water heater, not because it was cheaper or in any way inferior. I admitted that I had had time during construction to question the choice of water heater on Co-Construct and should have expressed any objections at that time. Also, I hired someone to verify that the unit in fact worked and was reassured to see that it did. ITH offered to extend the warranty for the unit to six months and also to assist me in obtaining some ITH tiny house structural plans that would help me reassure local Florida building officials in the county where I plan to move the house. Based on my better understanding of the issues surrounding the choice of this RV water heater, I consider the accommodations offered by ITH to be satisfactory and this case closed.
  
  
  Sincerely,
  
  
  
  **** ****

• Initial Complaint

  Date:10/29/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the months of June/July Incredible Tiny Homes (ITH) heavily marketed a new tiny home development on the abandoned Mt.Airy golf course in Dunlap, TN. The development was to use the existing infrastructure of golf cart paths, water and electricity that currently runs throughout the property. In their YouTube promotional videos, ITH owner ***** ***** stated that minimal site preparation would be required and gave an estimate of three months before houses could be placed at the site. However, because of the need for site preparation, money was required up front for the purchase of the house which in turn would be used to develop the property. Since ITH does not own the property a certain threshold of buyers were need to make the project viable and refunds were promised if that threshold was not met. On 9/27/24 I received a call and voicemail from ITH stating that they did NOT have enough interested parties and that the project was cancelled. I immediately requested a refund verbally and via email. My emails went unanswered for weeks until on 10/24/24 I informed them that I had filed a complaint with the Tennessee Attorney General. Suddenly a response. Now ITH is pretending that the Dunlap project is potentially returning under some sort of new terms and conditions. I believe that this is merely a delay tactic and that my money has been used to fund other unfinished projects, staff salary etc. If the Dunlap project was truly a financially separate project, the funds provided would have been held in escrow and refunds would be a non-issue. My only request is that I be refunded the money that I am owed as was promised in promotional videos several times by ***** *****.

  

  Business Response

  Date: 11/07/2024

  November 7, 2024
  BBB of Greater East Tennessee
  
  
  RE: *********** **********
       
  This is the response to a complaint filed with the State of
  Tennessee, Division of Consumers Affairs by *********** **********.
  Mr. ********** states in his complaint that the project known as Emory Woods,
  in Dunlap, TN is or was stopped and was not moving forward. While he was indeed
  told that in error by a member of our sales team, the statement was in error
  and was actually in regard to a completely different project.
  As per the terms of the agreement, Mr. ********** signed;
  “Full Purchase Price is Non-Refundable for this Sale unless ITH Does Not Proceed with The Emory Woods
  Incredible Property”
  “After the standard 3-day waiting period, All Sales are final and
  Non-refundable”
  
  With that in mind
  and after discussing this matter, we, Incredible Tiny Homes / Incredible
  Properties has agreed to process a refund for the full amount paid. Funds are
  being held and will be requested with the intention of having this refund to
  Mr. ********** within 30 days.
  
  With this we,
  Incredible Tiny Homes / Incredible Properties consider this matter addressed
  and closed.
  
  
  
  
  ***** *****
  CEO, Incredible Tiny Homes, Inc.

  Customer Answer

  Date: 11/10/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22487453, and find that this resolution is satisfactory to me.

  Although I do not necessarily accept the accuracy of the statements provided by Mr. ***** and ITH pertaining to this matter, I will accept the result of this mediation provided that the refund is received within a reasonable timeframe. 

  
  
  Sincerely,
  
  
  
  *********** **********

• Initial Complaint

  Date:09/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a previous complaint thru BBB where ITH responded they had contacted me (they did not) but they graciously said they would be refunding my money in their response. Since we are talking $10,000, to say I need to get this money back is an understatement. I wanted to let you know I still have not received the money. Their salesperson (***) has my number if there were any questions as we have talked a few ***es about the progress of Buffalo Creek previous to my complaint to BBB. I would like to see this situation resolved.

  

  Business Response

  Date: 09/18/2024

  In response to the complaint filed by ***** ******* Complaint # 22241771.

  In an agreement entered into between Incredible Tiny Homes / Incredible Properties and ***** * ****** on 06/01/2023. Ms. ****** signed and agreed to provide a $10,000.00 NON-Refundable down payment to be used in the development of a Tiny Home Community referred to as Buffalo Creek. This property is currently under development.

  Currently, we have submitted her request to our in-house review board for consideration and refund. Once a determination has been made Incredible Tiny Homes will contact Ms. ****** with the final determination and refund information. Be advised this board meets only once a month.
  

• Initial Complaint

  Date:09/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 14, 2023 I wired a payment of "key money" to Mr ***** ***** *f Incredible Tiny Homes (ITH). This amount was to secure a lot in Buffalo Creek. The contract I signed on that date states: "Once all lots in Buffalo Creek have been secured, you will then be sent a lease agreement." To date, I have received no lease agreement. The key money remitted on September 14, 2023 was not a gift to ITH. It created a contract under which Mr ***** was to provide a lot in Buffalo Creek. Mr ***** has failed to meet his contractual obligations. Because Mr ***** has failed to honor his obligations under the contract, and I have no lot on Buffalo Creek, I must cancel my plans to move to Tennessee. I respectfully request a refund of the $15,000 key money.

  

  Business Response

  Date: 09/19/2024

  As to the complaint filed by Mr. ******* ******* ********, as he has stated once ALL lots have been leased in the Community known as Buffalo Creek, a lease agreement will be issued. Since we are still offering lots in this Tiny Home community, we would/could not issue a lease agreement. But we can assure Mr. ******** that once ALL lots, as outlined in the attached agreement, have been leased we will then begin to actual issue lease agreements. This is also dependent on the purchase of a Tiny Home, his lot in the Buffalo Community.

  I have attached a copy of his agreement that he signed at the time this deposit was made, you will see it clearly States that it is a NON-REFUNDABLE agreement. While we, Incredible Tiny Homes / Incredible Properties, do not wish to hold Mr ******** to this agreement, we will be offering him a refund in the near future.

  It should also be noted that Mr. ******** also filed a similar complaint with the State of TN. of which we have responded to as well.
  

  

  Business Response

  Date: 10/01/2024

  As we stated in our response to the original complaint filed by *** ******* *********

  As to the complaint filed by Mr. ******* ******* ********, as he has
  stated once ALL lots have been leased in the Community known as Buffalo
  Creek, a lease agreement will be issued. Since we are still offering
  lots in this Tiny Home community, we would/could not issue a lease
  agreement. But we can assure Mr. ******** that once ALL lots, as
  outlined in the attached agreement, have been leased we will then begin
  to actual issue lease agreements. This is also dependent on the purchase
  of a Tiny Home, his lot in the Buffalo Community.

  
  I have attached
  a copy of his agreement that he signed at the time this deposit was
  made, you will see it clearly States that it is a NON-REFUNDABLE
  agreement.

   

  While we, Incredible Tiny Homes / Incredible Properties, do
  not wish to hold Mr ******** to this agreement, we will be offering him a
  refund in the near future.
  It should also be noted that Mr.
  ******** also filed a similar complaint with the State of TN. of which
  we have responded to as well.

  Further more this complaint was closed by the BBB on 09/26/2024
  

   

• Initial Complaint

  Date:08/16/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3 yrs ago, I purchased a "tiny home" from this company. At the time I paid them for the house ($72,000) I was led to understand that my money was being used to purchase materials for my home, and an architect would contact me "soon" to design the house. Never heard anything for 2 years, tho I called, emailed and sent letters. 1 year ago, they finally built my house. I had learned by then that they used MY $75k to BUILD OTHER PEOPES' HOUSES and to develop tiny home communities. They didn't start to build my house until I threatened legal action. I BELIEVE THIS BUSINESS IS OPERATING A SOPHISTICATED PONZI SCHEME, selling homes and lots, then using that money to build other people's houses, and develop OTHER communities, not the one I had bought into. I movedmy house off ITH property.
  
  At the same time I paid cash upfront for my house, I paid them another $15,000 for what they called "key money" for rights to lease a specific lot in one of their developments- The Mountain. The contract stated I had rights to my lot, and if in the future I decided to move or I wasn't interested anymore, it was MY RESPONSIBILITY to find someone to take over my lot, and to collect the $15,000 "key money" from whomever I sold my interest to.
  
  I've asked them dozens of times to help me market my house and lot on their YouTube channel, like they've done for DOZENS of other customers, and I was willing to pay whatever their usual commission was for the sale. I was either ignored or told they "don't help people sell their houses / lots", and 2 days later I watched another video of them doing just that for someone else.
  
  Now all I want is to get my $ back for the lot - THEY'VE GIVEN OTHERS REFUNDS, but again they've ignored me.
  
  Last Saturday I learned they were having an "Open House" at the still unfinished Mountain, so I posted signs on county rights of way to find a buyer for my lot rights.
  
  But they immediately removed my signs and have blocked my efforts to find a buyer.

  

  Business Response

  Date: 09/02/2024

  Response to Complaint # 22148967
  From: *** *****
  On or about July 2021 *** ***** entered into an
  agreement to have a tiny home built by Incredible Tiny Homes* *** ********** **** ******** **  *****. At the same time,
  Ms. ***** entered into an agreement to lease a lot in the Tiny Home Community referred
  to as “The Mountain”, under development by Incredible Properties, LLC* *** ********** **** ******** ** *****
  As this complaint does not involve the Construction or
  completion of the Tiny Home purchased, it is important to understand that the
  tiny home was built and completed and in fact Ms. ***** took possession and
  actually lived in the tiny home, on property developed by Incredible
  Properties, LLC.
  As for the development of the property referred to as “The
  Mountain”, property development has many working facets in the process, most of
  which are out of the control of the Developer, in this case, Incredible Properties,
  LLC. While the developer can and did proceed to complete, prepare, and make
  available to the public utilities the means to complete, the water, sewer, and
  electric, these areas are not under the control of Incredible Properties, LLC,
  and the delays, in these services being installed were indeed due to the
  increase of development on Cooke County, TN and the ability of the providers to
  complete their part of the development.
  While being under no obligation to provide Ms. ***** with
  a lot or a suitable site to place and subsequently live in her Tiny Home, an
  agreement between Mr. ***** Jones, owner and developer, and Ms. ***** to
  provide her with a temporary lot, with full utilities to place her tiny home on
  and live until the completion of the property referred to as “The Mountain” was
  complete, and her tiny home could be place on it. Ms. ***** agreed to this
  agreement and agreed to pay a monthly rental fee of $400.00 which would
  include, water, sewer, and electricity for the term. Her home was placed on the
  temporary lot, and Ms. ***** moved into her Tiny Home.
  A relative point, at the time Ms. ***** purchased her
  Tiny Home, and agreed to rent a lot for her Tiny Home on “The Mountain” she
  freely signed a lease agreement. In the lease agreement, it clearly states that
  the $15,000.00 she was paying was for the lot and in advance of its completion.
  It further states that she agreed that these funds were NON-REFUNDABLE. It further
  states and Ms. ***** signed and agreed that in the event she wishes to leave
  the lot on “The Mountain” it is her responsibility to secure a new lessee, to
  recoup the secured lot payment of $15,000.00.  This agreement has been attached to this response and should be considered
  a part of it.
  During the time Ms. ***** lived in her Tiny Home on
  the temporary lot, she requested and was provided additional work/add-ons to
  her Tiny Home amounting to a total amount of $2,200.00, the following is a copy
  of an email sent to Incredible Tiny Homes, Inc from Ms. ***** on Nov. 23rd,
  2023
  *** **** *** *** **** ** ******* *** ***** *********************** ******
  Hi, ***** -
  I forgot the most
  important "extra" I owe ITH for!  I'm so sorry!  In the
  summer* ****** ****** *** *** ******* my house for me.  I didn't have
  enough $ to pay them all at once, and ***** fronted the balance to me so ****** and *** could get paid.  I believe it was $1,900 or $2,000.  Anyway,,
  please add that to my account - what I owe ITH.
  Thanks!
  ***”
  
  As you can see, she is
  more than willing and admits to owing for these additions/add-on work that was performed.
  
  Further, starting in November
  2023, Ms. ***** began falling behind in monthly lot rent payments and eventually
  failed to make any payments for lot rent at all. This continued through May
  2024, at which time she had her Tiny Home removed from the Lease lot. It is
  important to note that she did not notify Incredible Properties, LLC or Incredible
  Tiny Homes, Inc. of her intention to vacate the property but rather did so somewhat
  mysteriously.
  
  While Incredible
  Properties, LLC would have been well within our legal right to evict Ms. *****,
  we felt it in the best interest of both Ms. ***** and Incredible Properties,
  LLC to work with Ms. ***** and allow her to continue to live on the temporary
  rental lot. With her abrupt departure, we now have no choice but to attempt to
  recoup all past-due rent for the Temporary lot. This amount is standing at
  $1,575.00, As per the attached lot rental ledger.
  
  This would bring the
  amount due from Ms. ***** for work performed and past rent to a total of
  $3,775.00.
  
  We have attempted to
  come to an agreement with Ms. ***** which would include refunding the
  $15,000.00 non-refundable secure lot agreement, less the amount due of
  $3,775.00. This would provide Ms. *****, with a total refund of $11,225.00. All
  of which by the contract we, (Incredible Properties, LLC) are not required to
  do.
  This offer has been
  presented to Ms. ***** on numerous occasions. All of which Ms. ***** has
  refused and is demanding a full refund of the $15,000.00.
  
  Ms. ***** has referred
  to filing an act of Bankruptcy, which she claims to include Incredible Tiny
  Homes, Inc. As of this date, neither Incredible Tiny Homes, Inc. nor Incredible
  Properties, LLC has received or been served with a notice of bankruptcy.
  
  We believe that
  Incredible Properties, LLC has been and continues to be more than fair in offering
  MS. ***** this solution, even though legally we are not obligated to do so. And
  since she continues to refuse, we have no choice but to withhold any refund or
  settlement to Ms. ***** until she formally agrees.

  Customer Answer

  Date: 09/06/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22148967, and find that this resolution is - while not entirely satisfactory to me - the best I can hope for from this forum, and I accept under duress, while retaining my rights to pursue ITH in other forums for the balance due me.
  

  I also ONLY accept this concession because I require ITH to provide the funds to me NO LATER THAN SEPTEMBER 14, 2024. If I do not receive the funds by that date, any funds owed to me by ITH will be included in my bankruptcy filing, set to be filed by my attorney on Sept. 16, 2024.
  
  Sincerely,
  
  
  
  *** *****

• Initial Complaint

  Date:06/14/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/8/23 after paying 10,000 “key money “ to secure lot, I paid 79,450 to Randy jones to build a home for me, they gladly took my money but would have nothing to do with me after that, I called more than 20 tines texted 15 times and I got not one MESSAGE RETURNED, they never started my home which the salesperson told me would be ready in FIVE MONTHS. I have no lot number or address, no communication and if not resolved I have no choice but to charge them for loss of use, storage costs, and a host of other fees I AM NOT SUEING THEM AT THIS TIME, ONLY SENT DEMAND LETTER.

  

  Business Response

  Date: 07/18/2024

  After reviewing our files for Mr, **** and making direct contact with Mr. **** today July 18, 2024 we have come to the following understanding.

  His access to our online cusomter system, CoConstruct as been reset with a new passowrd, and he has received contact from a member of our Sales Team, WILL.

  In a phone conversation with Mr. **** today, July 18, 2024 we have agreed tro the following:

  From our Sales Team Member Will:

  "Just spoken with *******,  updated him that his build would start in a
  few weeks and that i reset his Coconstruct and then went in co
  construct and introduced myself he seemed happy and said Thanks for the
  update "

  It is our (Incredible Tiny Homes) that this issue has been addressed and resolved to the satisfication of the customer, Mr. ******* ****
  

  Customer Answer

  Date: 07/19/2024

  
  
  Complaint: 21849612
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ******* ****

  my complaint won’t be satisfied until I see my home places and ready to move into. 
  thanks, ******* **** 

• Initial Complaint

  Date:06/12/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a home and additional upgrades. The home was advertised as a special via YouTube (March Madness). 24 homes were to be produced by Incredible Tiny Homes. In the video Randy Jones, the owner, said that the homes would be produced by July 4th, 2024. I paid in full as the purchase was in April of 2024 and within 90 days of the expected home completion. I have since found out that the special actually sold "65" homes not 24. There is dishonesty in telling me I was one of 24 when in actual fact I was #57 of #65.
  
  The company is now significantly behind the scheduled delivery date. I have asked for a refund and was told I could not have one. They have fired/layed of approximately 80% of their staff and I now believe that I will not get my home in the timeline expressed in the video for the special or not get my home at all if the company goes under as is being reported on social media as well as in the newspaper.

  Customer Answer

  Date: 07/01/2024

  I have heard from Incredible Tiny Homes. They are addressing my concerns about the build of my tiny house and are adjusting the timeline for the build by slotting me into a spot that a person has vacated as they are unable to take possession of their home in the near future. I am happy with the response and service provided by ITH. I don't know if I can remove my complaint or if I can just have you process that it has been resolved to my satisfaction. I don't know if I can rate the quality of interaction or service. It has been exceptional and I am pleased with my purchase and the company response to my concerns about the build of my home. Please let ITH know that I have sent this message and fully support their business.

   

  Sincerely

   

  ****** ***********

  

  Business Response

  Date: 07/02/2024

  Based on communications with our customer and Incredible Tiny Homes personal, this issue has beenresolved to the satisfaction of our customer ****** ***********.

  Please refer to attachments

  Based on the communications we have had with ****** , we understand she has sent notice to the BBB, stated this issued has been resolved and is closed