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Business ProfileforBluff City Tree Service, LLC
Tree Removal
At-a-glance
Related Categories
Business Details
- Location of This Business
- Collierville, TN 38017
- BBB File Opened:
- 11/16/2018
- Years in Business:
- 5
- Business Started:
- 6/14/2018
- Business Incorporated:
- 10/26/2020
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Mr. Bobby Hall, Owner
- Contact Information
Principal
- Mr. Bobby Hall, Owner
Customer Contact
- Mr. Bobby Hall, Owner
- Mr. Keith Dinkins, Partner
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
3 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
August 15,2022
Re: Bluff City Tree Services
Our neighbor was having trees cleared on her properties in July 2021. We approached the tree service owner, ***** ***** according to his business card, to have him look at 2 trees on our property that needed to have work done. We were told after inspecting the larger of the trees that it had termite damage and needed to come down. We agreed to this work which included cutting up all the limbs, the trunk and moving them to the street for county pickup. The stump was to be cut off as close to ground level as possible. A second tree was discussed that we felt needed trimming but ultimately it was agreed that the tree would be cut at ground level and removed, debris taken to the street for removal.
The trees were cut and dropped on the ground in July 2021, about the 10th or 11th. The debris could not be moved to the street due to the amount of debris already there. We agreed that they would return after the county had removed the existing debris and remove all the debris at that time. Since it was unknown when the county would remove it, we agreed to pay for the work in full at this time.
I texted ***** on 3/27/2022 and advised that all debris was gone and he responded that he would be able to be on site the following week. Texts were sent to him and responses received with no actions taken to address the debris. Numerous dates were given for events to happen that were ignored for days. Equipment issues were given as reasons for the work not being done. This went on until 5/11/2022 when 2 men arrived, hauled 2 bins of debris to the street and left. ***** assured me that there would be more men arriving after lunch to go to work. No one showed up.
5/19/2022 texted ***** and advised him I needed a commitment from him for a firm completion date. He responded saying he was really trying, hope to have a bobcat by Monday.
On 6/1/2022 received a text reply that he was trying to line up a bobcat for Monday 6/6/2022.
6/3/2022 advised ***** and his partner ****** **** that the city/ county had not picked up the logs dumped on the side of the road 5/11/2022. Asked for a price to clear all that remained on the property
On 6/14/2022 was advised they would be on site 7-8am. He also quoted an additional $900 to remove all debris from the property and from the street and haul it away, to which I agreed. No one showed up to do the work.
Further communication by text resulted in no resolution to the issues. An arbitrary date of July 20 was sent by ****** for a final completion date with comments that they were trying to get it done as soon as we can. Trying to do it within the next 7 days.
On July 13, 2022 I texted both ***** and ****** stating I expected them to honor their July20, 2022 date.
No communication has been received from either party, nor has any work been done. This is now more than a year since they were hired.
Re: Bluff City Tree Services
Our neighbor was having trees cleared on her properties in July 2021. We approached the tree service owner, ***** ***** according to his business card, to have him look at 2 trees on our property that needed to have work done. We were told after inspecting the larger of the trees that it had termite damage and needed to come down. We agreed to this work which included cutting up all the limbs, the trunk and moving them to the street for county pickup. The stump was to be cut off as close to ground level as possible. A second tree was discussed that we felt needed trimming but ultimately it was agreed that the tree would be cut at ground level and removed, debris taken to the street for removal.
The trees were cut and dropped on the ground in July 2021, about the 10th or 11th. The debris could not be moved to the street due to the amount of debris already there. We agreed that they would return after the county had removed the existing debris and remove all the debris at that time. Since it was unknown when the county would remove it, we agreed to pay for the work in full at this time.
I texted ***** on 3/27/2022 and advised that all debris was gone and he responded that he would be able to be on site the following week. Texts were sent to him and responses received with no actions taken to address the debris. Numerous dates were given for events to happen that were ignored for days. Equipment issues were given as reasons for the work not being done. This went on until 5/11/2022 when 2 men arrived, hauled 2 bins of debris to the street and left. ***** assured me that there would be more men arriving after lunch to go to work. No one showed up.
5/19/2022 texted ***** and advised him I needed a commitment from him for a firm completion date. He responded saying he was really trying, hope to have a bobcat by Monday.
On 6/1/2022 received a text reply that he was trying to line up a bobcat for Monday 6/6/2022.
6/3/2022 advised ***** and his partner ****** **** that the city/ county had not picked up the logs dumped on the side of the road 5/11/2022. Asked for a price to clear all that remained on the property
On 6/14/2022 was advised they would be on site 7-8am. He also quoted an additional $900 to remove all debris from the property and from the street and haul it away, to which I agreed. No one showed up to do the work.
Further communication by text resulted in no resolution to the issues. An arbitrary date of July 20 was sent by ****** for a final completion date with comments that they were trying to get it done as soon as we can. Trying to do it within the next 7 days.
On July 13, 2022 I texted both ***** and ****** stating I expected them to honor their July20, 2022 date.
No communication has been received from either party, nor has any work been done. This is now more than a year since they were hired.
Customer Reviews
8 Customer Reviews
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Most Recent Customer Review
Joanna G
1 star
11/09/2022
On December 30, 2022 Bluff City Tree Services, LLC ("Bluff City Tree") cut down the large oak tree at my neighbors property. Since the oak could not be easily accessed by the crane through the neighbors' yard, we agreed to allow the crane into our yard with the explicit understanding that any damage to our property would be repaired by "Bluff City Tree". Our yard sustained significant damage as a result of the crane since the crane work occurred one day after Memphis received a long, slow-soaking rain (12/29/22). This rain made our lawn very soft. Because of the weight of the crane, we now have deep, long ruts in our yard which allows water to collect in them. On 01/03/22, ******************* with "Bluff City Tree" scheduled with my husband to meet with us to survey personally the lawn damage. ************ arrived for the appointment hours prior to the scheduled time, so I hurried home to meet with him. Upon arrival to my home, I saw ************ meeting with my neighbors in their front yard. By the time I was able to exit my vehicle and walk to my front yard, ************ had driven away. While watching him drive away, I called ************ on his cell to come back and meet with me. He declined to come back stating that he already saw the damage by looking over the neighbors' wall. Later that day, in a conversation with my husband, ************ agree to send us a "Plan of Action" explaining how and when we can expect repairs (re-grading and palisades zoysia sod). We have yet to receive this information and no repairs have been made to our property. We sent "Bluff City Tree" a certified Letter asking for their "Plan of Action" on 04/04/22. No response. We filed a civil warrant against "Bluff City Tree" on 07/22/22. In October 2022, a deputy with the ******************** explained that the business address for Bluff City Tree Services, LLC is actually a residential rental property where "many" other civil warrants have been unsuccessfully attempted to be served, according to the renters.
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