ComplaintsforHonest Monument Company a Division of Mid-South Monumental Services, Inc.
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Complaint Details
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Initial Complaint
05/10/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On October 28, 2020 went to Honest Monument Co. **** ******** Road Memphis TN XXXXX to purchase death date engraving services for my mom headstone in the amount of $328.00. On that date spoke with salesperson ******** ***** and we were giving a written invoice with a delivery date of January 28, 2021 to complete the engraving process. On 02/23/21 called Honest Monument and spoke with ******** & ********* ******** stated that engraving services was behind 2 weeks and she will call when it was completed. On 04/05/21 called and spoke with ******** due to engraving services not been completed and visited the location on 04/06/21 and spoke with ******** in person and she advised again that it will be another 2 weeks. As of May 10, 2021 still yet to receive the engraving on the headstone for my mom which is now 4 months outside of the time that was given to have engraving completed.Business response
06/16/2021
Business Response /* (1000, 5, 2021/05/26) */ Contact Name and Title: ****** ******** Contact Phone: XXXXXXXXXX Contact Email: **************@gmail.com We apologize that it has taken us so long to complete the date of death for your loved one. During the past several months we have been overwhelmed trying to complete death dates within 90 days which in the past was our standard turn around time. As of May 24, 2021 this job is complete. Again, we sincerely apologize for the extended delay and are working diligently to improve our completion times. Consumer Response /* (2000, 7, 2021/05/27) */ (The consumer indicated he/she ACCEPTED the response from the business.)
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Customer Complaints Summary
0 total complaints in the last 3 years.
0 complaints closed in the last 12 months.