ComplaintsforManagement That Cares, LLC

• Initial Complaint

  10/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Starting on July 27th till today I've attempted to contact MTC. I've utilized the app, text messages as well as phone calls to two different phone numbers. I've never had a problem with the company and have always been treated fairly when it comes to maintenance issues and ******* but I'm just looking to get my deposit back and it's frustrating since I've made well over 20 calls, a handful of text messages as well as using the app to try to contact them. There's been a few times where I've utilized the phone number provided and was hung up on. I seriously just want to get my deposit back and that's it.

• Initial Complaint

  09/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  I rented an apartment located at ************************************************************************ from Management that Cares on August 18, 2021. I vacated this lease early due to personal reasons and was charged $6,425 for lease balance and $628.75 for alleged damages and excessive cleaning to the apartment. I was told by Management that Cares that I would not be charged a lease balance, nor would I owe the excessive cleaning fees or fees for alleged damages. I am currently filing documentation with The *********** Attorney General and ***************** of ******** Affairs to rectify this situation, as it appears Management that Cares has been operating with an expired real estate/brokerage license. Any fees accrued during a period where a property management company is operating without a valid license makes it illegal to rent to tenants and provide services, thus making me eligible for a refund of all fees paid to the company, as well as voids any fees they state I owe their company. All documentation to support my claim has been submitted to the ****************** ******** of ******** Affairs.

  Business response

  09/16/2022

  The tenant's lease did not expire until 08/31/2022 and they vacated early on or about 11/24/2021, whereupon they were informed of the amount of the balance of their lease.

  At no time was the Complainant told she would not be responsible for the balance of her lease term. However, at no time thereafter did our company take any action to collect her outstanding balance, due to an immediate change in management.

  Once it was brought to out attention that our real estate license of 30+ years had expired (as in, we had neglected to renew the license) we terminated out ********************** of the property in February 2022, and have been fighting with the ********************** every since for reinstatement due to their error in repeatedly sending out renewal notices to an address we haven't occupied in over 5 years.

  We have subsequently decided to retire rather than spend thousands of dollars in legal fees fighting a clerical error, and have transferred nearly all our accounts to other companies, and we are in the final process of closing out company completely.

   

   

  Customer response

  09/16/2022

   
  Complaint: 18033280
  
  I am rejecting this response because: On September 1, 2022 I received an email correspondence from ************************* with Management that Cares stating that I do not owe the amount/balance on my account ledger and that this issue was forwarded to her previous boss to remove from my account. This has not yet been completed. Please see attached email. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  01/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I rented an apartment for a short period of time through Management That Cares LLC. I always paid rent on time and left the apartment in far better condition than when I found it. I moved out at the end of October 2021 and per my lease was to be given the security deposit of 625 back within a "reasonable time after the LESSEE has vacated the premises". It is now January 3 2022 and I was verbally told I would receive my full security deposit back upon leaving the premises and inspection of the apartment. A check was supposedly mailed to me but I never received it. I have been contacting them several times a week and was told I could come pick up a newly reissued check. I stopped by the office yesterday and they said they still don't have it signed, and the manager needs to sign it. I see this is a very common complaint of this company and I really just would like my security deposit back and to warn anyone from using this company. No one will return my calls, and when I do get in touch with them, they just beat around the bush and never take it seriously. This is the most unprofessional business I have ever dealt with.

  Business response

  01/25/2022

  Business Response /* (1000, 5, 2022/01/06) */ The first time we refunded Mr. ****** deposit is was lost in the mail. Mr. **** then informed our office he would be out of town and would retrieve our replacement check when he returned from his holiday trip. He has now come by our office and picked up his refund check, which was a full refund.

• Initial Complaint

  09/17/2021

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I moved out July 30 2021 from the ***** apartment and I left the apartment in good condition. Management that Cares don't want give my deposit back . IT HAS BEEN 45 DAYS when I call them they lie about not knowing what I am talking about

• Initial Complaint

  08/31/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Move out date was 3/31 I was informed I would received deposit check a month later. It is now August 31,2021 I've had to call several times and each times there a host of excuses about the owner is not in, he is the only one who can sign checks. Only to find out that's a lie because the check Is signed by the rep in office. Deposit check is received only for it to be incorrect. I was charged 2 fees for something that was false. Keys were provided to real estate agent and contractor -staff authorized this person for entry via text and phone but I'm charged for giving her the keys when requested. Late rent fee for a mistake on their office behalf of failing to pay attention to detail and not record check under correct tenant. I am requesting check deposit scanned verification and/or refund for late fee and rent day charged . Verification from appfolio is not acceptable b/c it can be altered by log in users.

• Initial Complaint

  08/06/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  MANAGEMENT THAT CARES LLC charged me $40 for a service call that was never fulfilled. They came to the house when no one had answered the phone. I didn't have time to deal with them because I had already had a service provider there all day and I had get to an event I was videoing. They refused to take the charge off. I was forced to pay it yesterday after I tried talking to them. They simply did not care. This is wrong to make me pay for service. This is not in my lease. Now my rent payment for August that I scheduled via the MANAGEMENT THAT CARES LLC. online portal on August 2, 2021 did not go through. There is now a $70 late fee. I tried asking about this yesterday, she just said, it goes through Appfoilo. No help at all. This morning when I noticed they payment didn't go through they just gave me a phone number. I said, that would have been nice to have yesterday. She said you didn't ask. They do not care about their customers and they are downright shady.

  Business response

  09/07/2021

  Business Response /* (1000, 10, 2021/08/25) */ This complaint comes from a co-tenant on the lease agreement. The service request was submitted by her roommate and co-tenant ****** ****** and was marked "urgent." Our staff did call 1st and informed Mr. ****** we would be responding to his request later that day. Upon our staff's arrival, Mr. ****** was not present and his roommate/co-tenant, Ms. ******* informed our tech she didn't have time to wait for us to service the AC unit, she wouldn't contact her roommate, and she sent our tech away. Thus, their account was charged our minimum service call of $40.00. As to Ms. *******'s 2nd complaint, she claimed she entered 2 payment requests through our online software vendor, each $700.00, for her rental payment. Only ONE payment request was actually received by the vendor (Appfolio). Each payment request has a digital timestamp showing when it was made, and from which IP address it originated. We discussed this with the vendor and they confirmed, only ONE request was submitted. Ms. ******* may have thought she clicked "enter" and might have exited before she actually submitted a 2nd request. All we have is the evidence that only ONE request was electronically submitted by Ms, *******, thus causing her rental account to only be partially paid, thus incurring a partial late fee. We exchanged numerous phone calls and emails with Ms. ******* and tried diligently to explain the matter, but she refused to accept anything short of it being our fault. As the lease states, "...the burden of proof of payment is on the Lessee..." and Ms. ******* has offered NO PROOF of her 2nd/missing payment. On 8/11/2021, Ms. ******* finally did make the final half of her rent payment, the same portion she claimed to have made earlier in the month, and now her account is only owing for the partial late charge that was incurred due to he late payment on 8/11/2021 Consumer Response /* (3000, 12, 2021/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) The payment processor they use does not work. I scheduled one payment and have the email of payment for proof. Then I paid one live payment. I should not have to pay $70 late fee because their payment processor doesn't work. If I don't pay the $70 late fee I will get another one in September for the balance. See how this works? As far as the $40 goes, you can't just add on charges. No one called me or ***** before they just came over here. This is not good business. I will not be satisfied until I get a refund. ***** ******* 7:45 AM (2 hours ago) to Better Rebuttal fulfilled. I want my refund !!! Business Response /* (4000, 15, 2021/08/30) */ ***Document Attached*** The document uploaded by the Complainant is our software's receipt for her first payment request. While she claims to have made 2 requests, there is no record, no evidence to support that claim. Our software vendor has verified that only ONE payment request was submitted, honored, and posted to her rental account. We have tried numerous times, unsuccessfully, to explain this matter. As shown by the attached tenant ledger, she was given credit for the payment attached to her complaint. However, she cannot produce any support for her contention that she also submitted a 2nd payment request.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩