6 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Lacris M
1 star03/27/2024
I would rate them a zero but 1 is as low as it goes. They are very unprofessional and rude. Wouldn't purchase a vehicle from them even if they were the only dealer in MemphisReview from Kamron J
1 star03/27/2024
Poor establishment. I was scheduled for an interview on 03/27/24 at 11:30 AM I arrived at 11:15 I greeted the guy at the receptionist desk, he told me wait in the break room where I waited almost an hour as other employees came in and out and I watched television. Finally I asked a gentleman if they knew the person who I was scheduled to interview with, they said yes but they work in a different department, he then walked me over to that department I told the other gentleman at the desk that I was scheduled for an interview with *************************** he phoned her then she told me we cant move forward with the interview. I asked could we discuss another day and time and some random man stormed into the building saying I was causing chaos on the scene. I never started anything and they can roll their cameras back and see. Each of these employees should be investigated and evaluated for their behavior I believe they just picked a day in which they wanted to bully someone.Review from Ann M
1 star10/25/2023
My car has been at the service center here for 5 days and I've literally only spoken to a service advisor once. The repair needed is covered under my car warranty and, as it's taking them days to complete the work, I am *********** a rental car. However, they are not returning my calls to let me know what's going on with my car and, therefore, I cannot discuss the rental car situation with them. I will NOT be utilizing them ever again. I'm forced to give them a star rating which really should be zero but that is not an option.Review from Drew B
1 star08/23/2023
They take forever. Even though I had scheduled an appointment, it took more than 2 hours to get a basic oil change. They acted like it was normal. They also continue to harass me via email, asking me to sell my car back to them. *** asked so many times for them to stop, but they simply wont. I would avoid this place for maintenance.Review from Amber Rose T
1 star01/29/2023
I am posting this to warn my fellow people. I will NEVER buy another ***** I have heard the cliches, "found dead on *********** old repair daily" and they go on and on. While I am thankful for ******** grandmother selling this car to me at the time I needed a vehicle. This message is to ***** The acronyms are true. We are lucky to become a 1 vehicle household and literally the day we decided to sell the car to carmax for more than I owe on it, the transmission stopped working. I did some research and found this is a common issue with these transmissions. I called **** and I am BARELEY outside to the warranty on the power train. I paid to have it diagnosed and found **** is charging $9000 to repair the transmission. That is more than the value of the vehicle. I just want everyone to be warned. DO NOT BUY A ****!!!Review from JV
1 star12/09/2021
Refuses to return money owed for a cancelled warranty I cancelled the next day They said I could cancel anytime. It took two weeks to acknowledge the cancellation. The cost of the warranty is on the vehicle loan. This started in October 2021 and it is now December 2021. Cancellation papers said it would approximately seven days I have contacted them repeatedly. This is the most dishonest business I have ever.been. I direct everyone from autonation
AutoNation Ford Memphis Response
12/14/2021
It's truly disheartening when a customer states we are dishonest before having facts. Fact 1 customer canceled warranty 4 days later not next day. Fact 2 check was cut to the financial institution on 12/1/2021. Fact 3 customer wanted check cut back to themselves so they could refinance vehicle but policy is refund goes back to the financial institution that originated loan.
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