Reviews

Review Details

• Review fromTabitha T

  Date: 08/09/2024

  1 star
  I would not recommend this company. They damaged my 80 inch TV while putting the legs back on it and wanted to offer me a $500 check for a $2000 TV. I notified them immediately delivery day and was told they would take care of it. That was a lie.. find any other company but this one.... it's a shame I even have to select a star just to leave this review..
  

  TMTMemphis, LLC

  Date: 08/14/2024

  While we regret that a tv was damaged in the process of the move, we have processes and regulations that we have to follow. We reserve the right to repair, replace, or compensate at the selected valuation and release of liability chosen by the customer. Be that as it may, our Operations team is still working to resolve the issue.

• Review fromDawn B

  Date: 01/08/2024

  5 stars
  Very helpful and pleasant. **** and ******* were both very efficient and professional. Did a great job moving items from my parents home to mine. They took special care of a small table that belonged to my grandparents. Definitely recommend and would hire again. Thank you!!

• Review fromEva W

  Date: 07/06/2023

  5 stars
  They were very helpful and very professional. Did an excellent job! I am very pleased with them..

• Review fromEllen M

  Date: 11/15/2022

  5 stars
  The experience was good. Both movers were very nice. Yes, there was some minor damage to some boxes, like holes punched in them by other pieces and the bottoms of furniture. But thats pretty normal during moving. Some things just cannot be avoided. They did the best they could. I will not be able to inspect for any further damage, simply because boxes and so cannot be opened until I move into the next home I will purchase. But i can attest to the fact that they worked hard, were very pleasant in dealing with them and tried the best they could. They put up with having to arrange another storage space because ****************** had given me the wrong space. (too small). So they lost time. I know that I have to pay for that, but it doesnt take away from the fact that one of them lost quality time with his children. Thank you guys. *****.

• Review fromAvery D.

  Date: 08/09/2022

  1 star
  I would not recommend this company because they refused to except responsibility for the damage done to a refrigerator during a recent move. There is a contractual policy to notify them of damages within 96 hours. I will admit to not recognizing the damage to the appliance because it was placed in a garage. The fact that I did not report this within 96 hours does not negate the damage and the obvious responsibility of the company. The damage is obvious I was not informed at the time of the move. I was offered $125 in a refund for a refrigerator valued at approximately $3000. The refrigerator is only six months old. This is shameful and not acceptable practice for any business. I also tripped, bought pizza, and supplies the works with water/Gatorade, and they did not notify me of the damage. There was also damage to a bedframe that was pointed out to me by a family member eight days after the move. That I cant repair on my own and it not even to seek compensation for it.
  

  TMTMemphis, LLC

  Date: 08/15/2022

  We strive to provide great customer service on every move we perform. During the move for this customer, we did a mid-move call and customer stated the move team was doing a great job. We then did a post move call two days after the move and the customer again stated the move team did a great job. In the event there is a damage on a move, our service agreement requires the customer to report it to us within 96 hours. We didnt hear from this customer until 10 days after the move to report a damage -well outside the reporting window. Even though they contacted us well after the reporting window, we did offer a payment for an appearance allowance and this was turned down.