Complaintsfor901 Sounds Auto Accessories

• Initial Complaint

  03/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Went to this place to have lights done bad service from *****, ******* wasted lights was not installed right was nice at the beginning start ignoring me when I called back very nasty attitude went back why I don't know paid ******* again for some tires 1/14/2023 caught a flat while out of town call ***** nasty attitude this place needs to be closed down they are a rip off

  Business response

  03/29/2023

  Re: *************************

  Thank you for taking time contacting the BBB in regard to your complaints. We appreciate ***************************** feedback. After speaking to Manager *********************** in regard to her first purchase on November 11, 2011, ****** had purchased a LED kit to light up her under carriage. After completing the install, she wasn't satisfied and wanted more LED Lights. Out of **************** we agreed to add more additional LED lights to her vehicle. She was satisfied. The LED Light Kit comes with a One-year manufacture warranty along with the installation.

   

  ************************* came back to 901 Sounds *** and purchased some tires for her 2019 Chevrolet Malibu in Jan 14, 2023. We mounted and balanced all four tires. She was satisfied and her order was fulfilled. ************************* contacted ***************************** regards to having a flat tire. ************************* asked ************************* to bring in the damaged tire in order for us to assess the damage and figure out if we could help her by diagnosing the tire. We were planning on helping her out. Of customer service. 

  Instead, ************************* attempted to drop off all four tires to us and claimed she didn't need them anymore. We clearly told her our terms and conditions and made it clear to her that we could not refund her the tires back. Rather than bring in the damaged tire, she attempted to abandon all four of her tires. When *********************** explained the store policy to *************************, she didn't want to acknowledge it. I'm sorry ************************* feels this way. However we did more than enough to assist her in diagnosing her damaged tire. 

  GM.

  *****************

  Customer response

  03/30/2023

   
  Complaint: 19622608
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Customer response

  03/31/2023

  901 Sounds are horrible, they responded with a lie never abandoned my tires, I was happy when I  left I even tip ***** 20$ January 15, 2022 the next week my car went into *********************** for service and I  didn't get my car back until March 3 2022 that same day I caught a flat the tire was brand new but dry rotten, the person who responded back have no clue he is just trying to stay off the bad list. I want to whatever to take them out of business they are ripping peoples off and talk smart and treat like trash once your money is spent, I have no reason to lie they have gotten ***** of money all together and both time the work was horrible, but my fault I gave them a second chance never ever again 

   

  Customer response

  04/05/2023

   
  Date Sent: 3/31/2023 4:49:54 PM
  

  901 Sounds are horrible, they responded with a lie never abandoned my tires, I was happy when I  left I even tip ***** 20$ January 15, 2022 the next week my car went into *********************** for service and I  didn't get my car back until March 3 2022 that same day I caught a flat the tire was brand new but dry rotten, the person who responded back have no clue he is just trying to stay off the bad list. I want to whatever to take them out of business they are ripping peoples off and talk smart and treat like trash once your money is spent, I have no reason to lie they have gotten ***** of money all together and both time the work was horrible, but my fault I gave them a second chance never ever again 

  Business response

  04/12/2023

  Thank you again for taking time to reach back out to us again using the BBB of The Midsouth. 

  *********************** & ************************* in this message since ******************************* claims ***************** has no knowledge about what occurred. 

  ******************************* called and had a issue with one tire two months after the initial install of her new wheels and tire package.

  Mrs. ************************** spoke to ************************* in regard to her issue she was experiencing, ******* set up a service date to get the tire issue diagnosed, However ******************************* tried to bring in all 4 wheels and tires to 901 Sounds *** for a refund. *********************** declined and asked Mrs. ************************** to speak to the **************** in regard to her wanting a refund. 

  However, ******************************* is more than welcome to schedule a service day at www.901sounds.com for her vehicle by so we could diagnosis her tire complaint. If ************** finds a issue that is a defect from the manufacture, we could start a warranty claim. 

  ***********************, ************************* & *****************

  901 Sounds ***

  **********************************************

  *******, ** 38128

  Business response

  04/13/2023

  Date Sent: 4/12/2023 4:04:52 PM
  

  Thank you again for taking time to reach back out to us again using the BBB of The Midsouth. 

  *********************** & ************************* in this message since ******************************* claims ***************** has no knowledge about what occurred. 

  ******************************* called and had a issue with one tire two months after the initial install of her new wheels and tire package.

  Mrs. ************************** spoke to ************************* in regard to her issue she was experiencing, ******* set up a service date to get the tire issue diagnosed, However ******************************* tried to bring in all 4 wheels and tires to 901 Sounds *** for a refund. *********************** declined and asked Mrs. ************************** to speak to the **************** in regard to her wanting a refund. 

  However, ******************************* is more than welcome to schedule a service day at www.901sounds.com for her vehicle by so we could diagnosis her tire complaint. If our technician finds a issue that is a defect from the manufacture, we could start a warranty claim. 

  ***********************, ************************* & *****************

  901 Sounds ***

  **********************************************

  *******, ** 38128

• Initial Complaint

  01/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered some lights from here two months ago to get put in my car. They ordered me the wrong lights then they put them in. I told them the lights wasnt right so they said theyll order me another set. Two mints pass by still no lights. They taking money out my check every week for a job that hasnt been done.

  Business response

  03/03/2023

  Re: Complaint ID #: 18937091

  Thank you for taking time reaching out to me today. I spoke to *********************** Manager at 901 Sounds *** in regards to this complaint. *********************** informed me ********************************** had ordered some headlights for his 2014 ************ in November 2022. The headlights were installed in December 2022. During the installation we noticed the bumper/ the front end was damaged. The bumper wasnt installed properly due to it being in a accident or something of that nature. *********************** told the customer we would try to fix his bumper since we needed to remove it to install his new headlights. When we completed the install on the headlights we did our very best to tighten and install his bumper back into place.

   

   

  But his bumper was so damaged it caused the headlights to point down to low and it was very difficult to see the road.  The customer was well aware of this.

   

   

  ********************************** had coordinated a day to bring his vehicle back in for service to straighten out the headlights with *********************** since the front end / bumper was repaired.

   

  In February 2023 ********************************** came back to 901 Sounds *** and had us make the correct adjustments to his headlights.

   

  ********************************** the correct headlights , ********************************** repaired his bumper/ Front end, His headlights are also installed properly. The payments that are coming out of ********************************** account are for the headlights we special ordered for you.

   

  I could understand how frustrating this process could be. However ********************************** knew the process was time consuming due to his damage on the front end / bumper.

   

   

  *****************

  901 Sounds ***

  2235 ***************************

  *******, ** 38128

• Initial Complaint

  11/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  12/15/21 my sales representative ***** at 901 sounds told me that I had a 1 year warranty on the speaker system that I was credit purchasing. When they told me my car was ready I drove it off smelling something burning and the next day I continued to smell burning and the treble went out on the door speakers that was newly installed. I tried several times to reach the business with no response and by me being a truck driver it was difficult for me to keep trying when I had to go back out on the road. Finally after almost a years wait I got ***** on the phone and he made an appointment for Wednesday 14 of 2022 and went I got there he was acting frustrated and didn't even remember the appointment that he made. Everytime I tried explaining what's going on with the equipment he didn't want to hear it. He got my keys and took my car around back and about 20 minutes he came and told me that the speakers were fine which were under warranty and tried to tell me that my sub speakers were blown which was a lie! After that we had words and I told him you will be hearing from me in the future regarding this matter. I reached out to the creditors that are deducting payments from me several times and they are repeatedly making me false promises and telling me I have to keep paying for the equipment that doesn't work.

  Business response

  03/08/2023

  To Whom this May ******* , 

  Re: Mister ***** ,

  
  

  Thank you for taking time reaching out to the Better Business Bureau in regards to your complaint. We take these complaints. Very seriously. After looking into your complaint, I understand how frustrating things can get when your equipment stops functioning. 

  
  

  Everything 901 Sounds **** retails comes with a one year manufacturer warranty. This manufacture warranty is avoided when merchandise is physically, damaged or installation is tampered with.

  
  

  ***********************, your sales representative warranted your subwoofers the first time out of customer service, but he noted and pointed out to you that subwoofers in your trunk or blown due to the fact you had merchandise and equipment laying on your subwoofers. 

  
  

  You left our establishment, happy and satisfied, because *********************** went above and beyond to take care of you.

  
  

  Typically wind, an object lays on a subwoofer or speaker you apply pressure in force, and that creates friction. Which will set up your subwoofer to either blow or melts.

  
  

  Think of putting your vehicle and drive while your car is pressed on a wall. Your transmission will eventually give out.

  
  

  You came back in a month later, with the same problem, this time *********************** told you that he was not going to warrantee them for you. He asked if you could at least help him with the cost of shipping since we would need to ship your Wolfers out to get repaired. You agreed to that and paid the freight fees. 

  
  

  You cannot abuse these subwoofers and expect them to be covered under warranty. Anytime you abuse a subwoofer or speaker. The coils internally will start to burn and create a smoky smell.

  
  

   I can tell you at the end of the day. *********************** went above and beyond to satisfy ******* ****** Just because he didnt get what he wanted it does not mean we are in the wrong.

  
  

  Our terms and conditions clearly states our policy. Your warranty will be voided if there is any tampering with our installation or if theres any damage done to the equipment. 

  
  

  Your equipment was purchased in November 2021, and your warranty was effective until November 2022. We work with customers all the time when their equipment surpasses the one-year ***** However, in your case, you abused your equipment, and that voids your warranty.

  
  

  
  

  
  

  *****************;

  901 Sounds Inc

  2235 *********************** 

  ******* , ** 38128

  Tel:************

• Initial Complaint

  07/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On May 16, ***** we had ********************************* a 2014 Chevrolet Silverado. Prior to the appointment, we were assured they could install a new stereo that worked like the factory-installed stereo. We chose a stereo and were quoted a price. In the first installation attempt, 901Sound asked us to pay additional money to cover a more expensive installation component because the original bracket did not fit. They also informed us we needed a more expensive stereo to have *************** We upgraded the stereo and agreed to pay for the bracket. On June 1, 2022, we went inside to pick up the vehicle when the work was completed. We were asked to pay the invoice before being given our keys. Our sales representative went outside to the truck with us to go over the new stereo, and we discovered many problems that could not be fixed that day. After at least six trips over four weeks to 901Sound to fix various components (hissing radio, no fade, column controls not working, horrible sound), we gave up and asked 901 Sound to reinstall the factory stereo and give us a refund. At this time, we were told they have a policy of all sales final. Our salesperson agreed the new stereo did not utilize all speakers, the factory-installed microphone no longer worked, and the fade features did not work. We requested the original stereo be re-installed, and our sales representative agreed. On July 8, 2022, we picked up the truck with the original stereo reinstalled and our salesperson said he would talk to his manager and call us the next day regarding a refund. After two days with no call from the salesperson or the management, we texted the salesperson, and 24 hours later, he responded that his manager was out of town. It has been over a week, and we have not heard from 901Sound regarding the refund. The installation did not work as promised, and we do not have any equipment from 901Sound. We request a full refund ($1,648.20).

  Business response

  09/03/2022

  Mr. & ***************, 

  Thank you for taking time to reach out to us in regard to your concerns. I understand how challenging it could be to get things resolved. When you upgraded your factory stereos, the aftermarket stereos have more features however you lose some of your current factory features. After reading and understanding your complaint, We were able to track down your merchandise, we totally agree with you, and we will agree to your refund request. 

   

  *****************;

  901 Sounds Inc

  2235 *********************** 

  *******, ** 38128

  Tel: ************

  Customer response

  03/02/2023

   
  Better Business Bureau:
  
  On March 1st, I received a notification from BBB regarding the response made by the business on September 3, 2022, in reference to complaint ID ********.  901Sound refused to issue a credit.   We disputed charges from 901Sound with our ******************* and received a full credit.  

  
  Sincerely,
  
  *********************

  2040 ****************

  **********, ** 38139

  
  

• Initial Complaint

  10/14/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  3/4/2021 we dropped off truck, paid $276.86+$76.81 for an installation of speaker & amp system purchased from 901 sounds taken from one 1500 to another. Noticeably speaker was sliding, when I took the truck back to have them correct it the man told me that I could buy some brackets that'll keep it from sliding. I asked him if he was serious! I'm paying you to put this in but you want me to buy something & do it myself?! He said yes and that he really didn't have time as he had other things to do. I asked what'd we pay for? He cut part of the mat and said just get the brackets and it'll be good. Now the speaker is busted due to its hitting the floormat when music is playing, plus there's smelling of burning wires! Not good! It's my wife's truck. She's afraid. Now I'm worried that it wasn't properly installed all together! We're fearful of the truck catching afire while driving. ($1,603.05 is amount paid for system from 901sounds) treatment like this is unacceptable and not goodbusiness

  Business response

  12/08/2021

  Business Response /* (1000, 7, 2021/11/09) */ Re:*************** Thank you for addressing to us your complaint. First of all we do value your business and appreciate it. Generally when we install Amplifier and Subwoofer kits we don't recommend drilling down the subwoofer box to the frame for multiple reasons , Many vehicles have gas tanks on the other side of the frame and I'm sure you could understand not wanting too drill screw holes threw the gas tank. One of the other major reasons of not wanting to bolt down a subwoofer box is there may be wiring harness running beneath the frame. Honestly Our lead techs could have possibly found other alternative options out there to secure your subwoofer - box from sliding. I would like to review the install in person to further assist. if you allow me to set you up for service, I would be more glad to address to you how we could help complete your install.

• Initial Complaint

  07/30/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I went by store as well as text/chat to get estimate on car tint job. Was given estimate of $285 by 2 people & neither mentioned shop fees. However I was told after the fact all tint jobs charge fee which is fine if you tell customers before hand. But really why extra fee when nothing extra is needed-he said for razors, solution, towels & these are normal items needed for every tint job so if you want to charge more it should be in original price not told to customer after the fact when it's to late. Sounds like they are scamming an extra $15 per person to me & if 10 people a day $150, 6-days = $900 a week, 30days about $3600 a month they are stealing from customers/forcing them to pay by having deceitful business practices.

  Business response

  08/04/2021

  Consumer Response /* (2000, 5, 2021/08/02) */ The company reached out to me over the weekend an agreed to refund fees if I removed the bad review I did online. All has been taken care of now, I just hope they change their policy. Thanks

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩