ComplaintsforDents Away, Inc.

• Initial Complaint

  07/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had an accident Jan. 14 2023, I took my car to Dents away in February. My insurance company assessed the damage and sent me a check for $4,900.00 which I sent to the owner *** at Dents away. He told me my car would be ready in 30 days. After the 30 days I called and asked about my car he stated it would be ready the next week this was now March. He has kept telling me it would be ready the next when then the next week until now it is July the 18 I went to the shop to check on my car and he has done nothing to my car I asked him to crank it up because it has been 5 months he said he would have to charge the battery.

  

  Business response

  08/24/2023

  ********************** has not told the whole story. The insurance part of the job had been completed. What he is not mentioning is that the drivers side had about $6000 worth or work that he wanted to pay out of pocket for after the insurance job was done. The pictures that he posted were the damages of a previous accident that he would pay out of pocket for. They are not part of the insurance job which had been completed. To make a long story short, we tried to help him but he's just wanting something for free.

  Customer response

  08/24/2023

   
  Complaint: 20343584
  
  I am rejecting this response because:

  The complaint is for the amount of time Dents Away has had my car. I took my car to him in Feb. of 2023. He has had my car for six months and I have yet to receive my car and today is August 24th 2023. I have attached the most recent pictures he sent me a month ago. I called him Monday and he stated that my car would be ready this Friday but he could not find the tail light because it was too expensive. So I would have to pick my car up Friday with the old tail light. He has been telling me I can pick my car up for 3 months and every time the day comes he pushes the date back. 
  
  Sincerely,
  
  *****************************

  

  Business response

  09/21/2023

  We are not responsible for the tail light. It had nothing to do with our original agreement. He does not have an estimate for the drivers side. He's basically getting this done for free because were trying to help him out due to it looking so bad and now he's trying to make me look bad. Again, as I stated the work that he paid for with the insurance job had been done. I told him he could have picked his car up whenever he wanted to we are not responsible for a tail light. The front drivers side door, drivers quarter, was something to be done by another body shop and they gave it back to him. We were helping him out on the matter. We told him to pick his car up. We have done no wrong. We tried to help. We told him to pick up today but he said that he cant pick it up because he'll be out of town. Another time he couldn't pick up because he gets off work at 5:00. The tail light is $1300.He said that he would buy it and In response I told him that I would put it in if he gets it. I have tried to be good to him but he comes here and say one thing but goes to BBB and complain. Once he pick up his car Monday.. We are done.

• Initial Complaint

  07/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I dropped my ***** Pick Up truck off on May 22nd 2023. I paid 1/3 of the estimate up front since I was paying out of pocket. The very next week I paid another 1/3rd of the total estimate. So 1 week in I have paid 2/3rds of the total estimate. At the end of the 3rd week I called for a check up and was told it would being going in for paint in the next couple of days. When I went in to check on my vehicle it was sitting in the back with no hood and it had been raining for several days inside my vehicle with no covering, Also It had not been sent to painting and no visible repairs to it were noticiable. The owner ******************* said he had worked on the frame and aligment and that all had been done in almost 5 weeks. I asked him to get my truck out of the rain with no hood to protect the motor and other parts or cover it. He placed in inside and began to work on it finally. Whenever I called **************** would not answer the phone or return my calls. He also sent me disrespectufl replies to my texts when I would text him about the status of my truck. After 7 long weeks He finally said he was done after extending his completion date at least 5 times during our communications. When I arrived to pick up my truck I noticed it was missing a stripe from the repaired drivers side front fender and the corner piece on the front driver side bumper was different from the left side. He had put the wrong part on my truck and said he would replace it later. He also never replaced a broken seat belt caused in the collision, and listed 3 other parts including a tire well protected covering that he would put on once the parts arrived. My truck also had air conditioning when I dropped it off and did not when I picked it up. I did not know he didnt have AC until I drove off. When I called him he said bring it back in 3 days and he would replace a relay switch that went out during the accident. However he has not and told me he would not be providing the other parts that were left off. Unfortunately I paid the remaing balance before knowing of the ac. I want a partial refund or the parts I dont have.

  

  Business response

  08/29/2023

  In the beginning, I told ********************** everything he needed and gave a full estimate. It was him that did not want certain things because he did not want to pay for it. He requested all aftermarket parts which did not fit correctly. He simply wanted the parts put on and the frame straightened. The truck was totaled out. We documented everything that he wanted and we did accordingly tp what he could pay for. When we got finished the truck was hit in the front and he wanted things fixed on the rear that he could not pay for. Once again, he tried to take advantage and get things done for nothing. We cannot pay people to repair their vehicle. So to make a long story short... All the things that he is claiming, he could not pay for like the seatbelt and air conditioner. We did everything to help him. We cannot do anything more.

• Initial Complaint

  12/04/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I dropped off my 2018 Malibu with Dents Away on October 5th. My insurance had came out and cut a check within 48 hours. They originally kept my car for over 30 days. It had damage in Hurricane Ida. It was to pretty much have a full paint job, new windshield, new emblems, and new mouldings. When I went to pick up the car it was covered in sludge and damaged far beyond the original damages. The windshield and moulding hadn't been touched. When I asked about the windshield the owner Ron told me they had ********************** to "buff the cracks and chips out". That is not how glass works. He asked me to bring it back that following Monday and he would fix it all. I saw a reputable shop to get advice and help to cover myself in future dealings. I dropped the car back off and after 18 days I go to pick up on December 3, 2021 and the damages are still extensive. The moulding hadn't been replaced which is insurance fraud. The owner left and I was given a car with excessive scratches, dings, runs, and ripples. There are sand marks all over and dull paint. I refuse to take this car back and this will cost me another 7 grand to fix.

  

  Business response

  01/04/2022

  Business Response /* (1000, 7, 2021/12/21) */ The first time Ms. ******** car was repaired at Dents Away, it was lacking and needed to be redone. We had been very shorthanded at that time. We apologized for the work and asked her to bring it back the following week where we would pay for the rental during the repairs and give her an $80 gas voucher. It took us approximately 2 weeks to repair and restore the car during this time. We repaired everything according to the insurance estimate. And the car was genuinely beautiful. We also allowed her to keep whatever was left on the $300.00 deposit we had to pay to begin her new rental for the repairs. We have all the receipts showing what we did. She expressed concerns about paint peeling later down the years to come. We informed her that it comes with a lifetime warranty and we will repair anything that goes wrong with our work for the lifetime. Not if she has another accident but anything pertaining to our work for a lifetime we will fully repair. If she is still seeing flaws since the time that she picked it up then we are happy to see her again and take care of her vehicle to repair anything that she sees amiss. However, I have tried to make everything good for this customer. I dont know what more I could do. We received 4,500 dollars to repair this job and spent way more than that to complete the process to make the car whole again. However, we stand by our work and by our company and are willing to view the car again anytime to see if repairs are needed further. Consumer Response /* (3000, 9, 2021/12/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Myself and my mother in law were both there to pick up the vehicle the second time. We both expressed concerns over the way it looked. There were still major scratches, runs, and buff marks. Also the mouldings were still not replaced. The car looks terrible. There are bubbles and rough spots all over the car. The business mentioned paying for a rental and giving me what was left of the deposit. It was a slap in the face. It was less than 10 dollars. I want my money back so that I can have it properly repaired by a reputable shop. Their guy who was there to give me the car saw what was wrong and ***** tried her best to speak over him as he was trying to make right the things that he clearly saw as still wrong. This business needs to be shut down. They treated me with the utmost disrespect. I don't accept anything they said in this response because it is all lies. A blind man can see the terrible job done on my car. Complaint Response Date bumped because: Christmas Holiday

• Initial Complaint

  09/04/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I went to have a dent repaired on my hood and a quarter size dent on my door. Looks like a hammer was used on my hood with alot of dents. The door looks the same. The owner said he didnt like the way it looked. I paid $80, but it will cost more to fix or get a hood.

  

  Business response

  09/20/2021

  Business Response /* (1000, 5, 2021/09/09) */ When she left our shop we believed Ms. ***** to be satisfied when she paid and took her car. She has never returned to speak with us or show us any extra damage that she is referring to. At this point, I recommend that Ms. ***** return to our shop to discuss what she is speaking of. Also, if the car was taken from our shop repaired we are not responsible for any further damage done to the vehicle while the owner has had it in their care. Consumer Response /* (3000, 7, 2021/09/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have called and asked the owner to contact me 3 times and never received a return call. I had shock on my face when I saw the repair. I said it wa it was worse. The owner said he didnt like the way the hood came out and wouldnt charge for it, just the dent in the door. I got home and further inspected things and I was not satisfied that my hood looked like it was hit with a hammer. I will meed a new hood. The dent in the door looked the same. I paid, but I expressed disappointment and rereally saw how bad it looked once I inspected it at home. I called 3 times and left a message with the receptionist for the owner to call me. Business Response /* (4000, 9, 2021/09/13) */ The best thing for Ms. ***** to do is return to our shop and explain the problem to Ron and allow him to view the vehicle in person.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩