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Complaint Details
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Initial Complaint
08/06/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
The business remodeled my bathroom and left my bathroom door to main bathroom unable to close and left flooring coming up casing people to trip. The cabinet had scratches all over it from day one and wood trim that did not match as agreed. They also caused a water leak and damaged the bottom of a brand new vanity. I had a contractor come in to at least fix the floor and door so we could use the bathroom. I sent them the bill along with my others issues and they agreed to issuing a credit for $1,000.00 several weeks ago. Now they are going back on issuing a credit. I think a $1,000.00 credit is the minimum this company should do at this point.Business response
09/17/2021
Business Response /* (1000, 5, 2021/08/23) */ We were not allowed the opportunity to make the repairs before Ms. ****** hired someone else to do the repairs. She would not allow us to come to her home and verify that the repairs were completed and if the repairs that were made did not affect her warranty. We offered her a a credit based on us verifying that the work was completed. To this day we are still not able to verify. Consumer Response /* (3000, 7, 2021/08/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) The credit was agreed upon several weeks prior to the request to come to my home for an inspection. The only warranty issue would be the terrible floor job that I would rather have someone else fix then to have these incompetent people back in my house again. We had to have a door fixed that would not close to my main bathroom that was left by this company. They can contact me at 9*********** to set up a time to come to my home and inspect the terrible workmanship any time. I will have to miss more time from work and pay but I want this issue resolved and this company and this remodel nightmare to be resolved. Lesson learned.....never use this company again! Business Response /* (4000, 11, 2021/09/13) */ We will contact you to schedule a time that's convenient for you. Thank you for the opportuity to resolve the issues. Consumer Response /* (2000, 13, 2021/09/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) Will be waiting for a phone call.
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Contact Information
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | 10:00 AM - 4:00 PM |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.