ComplaintsforAlpine Autoworks, Inc.

• Initial Complaint

  06/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The amount of money spent at this business. I would not recommend Alpine to anyone. I spent nearly $5,000.00 with this organization in less than six months. I got a new alternator and was told that the alternator was not the right one. So, I bought an alternator from them. Every time I got my car fixed, there was another problem. Two times leaving the place, my car stopped and would not start again. The last time I had spent over $1800.00 (a 21 point vehicle inspection), and within 48 hours, I was having problems again. The valve cover was replaced, and I was told that I needed to spend 500 + to do another look into the motor. My car stopped on me while driving. I got my car towed to the facility and was told I needed a new motor. Everything that was done was attached to the motor. I asked if I could get refunded and was told no. Each time something was fixed, I was told that was the problem. When I asked if this is the issue, yes, your car is fine. Then I was told your car is getting old and things happen. Yes, I am aware of the age of my car but that is why I am taking it to a specialty place to fix and paying the high cost. If you specialized in **** why are you guessing about the problem each time? So now I will have to buy a motor which will cost approximately less than all the parts combined.DateCost 9/9/22$147.68 10/10/22$555.31 4/7/23$1,148.62 5/3/23$1,103.45 6/6/23$1,892.06

  Business response

  07/07/2023

  I apologize for the unsatisfactory experience you had at Alpine Autoworks. Regarding the replacement of parts such as the Alternator, it was done because it was not charging properly. However, I understand your concern about the possibility of needing a new engine. Before making any definitive conclusions, our technicians follow a systematic approach. They remove the valve cover, reposition the engine into timing, and perform a leak down test to assess the situation accurately. At Alpine Autoworks, we never assume the worst-case scenario for our customers' cars without proper investigation. Our goal is to identify the root cause of the issue and provide the most effective solution. We would appreciate the opportunity to have you visit our facility so that we can assess the extent of the engine problem. It's worth noting that sometimes engine issues can be resolved with simpler fixes, but a thorough examination is necessary to determine the appropriate course of action. We value your feedback and hope to have the chance to address your concerns directly.

  Customer response

  07/12/2023

   
  Complaint: 20203968
  
  I am rejecting this response because: 1. I picked up my car on Wednesday evening, drove it Friday and it was giving me problems. The following Monday it stopped. I had it towed to your  facility and the only option that you gave me was to pay another ****** to see if the motor was the complaint. I had my car towed from your facility days later. If you wanted to help satisfy you would have worked with me. ***** told me that he would call me and never did after picking up the car.  I do not have funds to guess what is wrong with the car or to continue spend thousands of dollars for you to guess the problem. The last time was not the 1st time my car stopped after picking it up. Every time I was told to bring it back, I spent money and it stopped again.  
  
  Sincerely,
  
  *****************************

  Business response

  07/18/2023

  I wanted to address the recent miscommunication between us regarding the repairs on your vehicle *******************. Our primary goal has always been to assist you to the best of our abilities. However, after our initial conversation when the vehicle was at our lot, you arranged for someone to collect your vehicle and they inquired about the necessary repairs and the most suitable course of action.
  As we previously discussed, it is unfortunate that your car is experiencing engine issues months after the alternator and starter replacements. Such unexpected repairs can arise given the age of the vehicle, which is a 2008 *** X3. At Alpine Autoworks, we strive to provide excellent customer service and experiences, yet unforeseen circumstances can occur even months after a repair has been conducted.
  You have consistently been a valued customer, and we would greatly appreciate the opportunity to have your vehicle towed to our shop. This will enable us to conduct the necessary tests to accurately assess the extent of the engine damage and determine if in fact it needs an engine. Should you have any further inquiries or concerns, please do not hesitate to contact us via phone or email.
  Thank you for your understanding, *******************, and we hope to find a satisfactory resolution for your car troubles.

  Customer response

  07/18/2023

   
  Complaint: 20203968
  
  I am rejecting this response because: I was told that I would have to pay 600 + for you to assess my vehicle. My vehicle was at your location for several days. If you wanted to do the right thing, you would have after several days of me contacting you. I do not have another vehicle so I had to pay out additional money to get my vehicle repaired. I am asking Alpine to refund my money that I paid at my vehicle stopped in 48 hours (just like it did other times that I had it repaired there.). I was repeatedly told that is all we can do. Why would I bring my vehicle back to a company that has done nothing but consistently charge me more money. No, thanks!
  
  Sincerely,
  
  *****************************

  Business response

  07/20/2023

  We apologize for any inconvenience caused by the recent car repairs on your vehicle. We understand your concerns, and please rest assured that our experienced technicians carefully assessed your car and identified critical safety and performance issues. These repairs were essential to ensure your safety on the road and maintain the long-term health of your vehicle. It is unfortunate that, despite our best efforts, other unforeseen issues can occur in automotive systems. While we used genuine parts and adhered to the highest industry standards, we regret to inform you that we cannot comply with your request for a refund. Your safety remains our utmost priority, and we stand by the quality of our work. If you have further questions or need clarification, please don't hesitate to reach out to us. We value your satisfaction and remain committed to addressing your concerns promptly.

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