ComplaintsforGriffith Plumbing
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
*** ****** with Griffith Plumbing in Loudon TN was hired by us to install a water line from the road to our home in April 2022. Fast forward to July 28, 2022. He has run the line and charged us $10,500 for the job. The water line cost was $7,200. We have both receipts. His agreement was to come back and complete the job the following week, as rain was coming and he did not want to tear up our yard by digging areas of the trench deeper to code, and then covering back up. He was also waiting on a few parts that had not come in yet, and switch those out with the temporary ones he used just to get us hooked up so we had water. We have called him repeatedly and texted him daily for 2 weeks. No response. Yesterday I was able to get him on the phone because I used a different phone number so he picked up the phone. He told me he was "out of town" and was planning to finish the job. He also stated that he has only charged us for the pipe and not the labor, although he was unaware yesterday that we have both receipts because we obtained them from the company that he purchased the piping from. *** assured me that he would call me back "in a half hour" (this was at 2:15 pm on July 27. ) He has yet to return my call, and I have called him repeatedly this morning. His voice-mail box is full. I left him a detailed text message explaining that we would like for him to please pay us back for the labor that he did not complete so we can find someone else to do it if he doesn't plan to finish the job. He has never responded. We arr unsure what to do at this point, but are very concerned that he is a licensed contractor taking the money of people in the community in a very dishonest and unethical way. I have uploaded photos but some may be unclear. I am happy to provide them in a different way if needed. Thank you for your help!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.