Complaintsfor'58 Foundations & Waterproofing

• Initial Complaint

  09/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired 58 foundations to Waterproof my basement and correct a foundational issue within my crawl space in March of 2022, since then the system has malfunctioned, PCV from The system broke causing water to run down the shared driveway of my home. I contacted the company. They sent someone out twice to fix the issue. The first guy said the pvc under ground needs to be replaced. They sent someone out and authorized them against my wishes to discharge the line onto my front lawn which is illegal for the city I live in. I then called the city to find out they NEVER PULLED PERMITS for the work they performed initially installing the system and doing the foundational work. The city of Wilmington came out to my house and cited me for 58 foundations work not being up to code. No plumber was used, no electrician was involved and the city never inspected any of the work performed until it malfunctioned and was not illegally discharging on my front lawn. The general Manager ***** **** authorized the discharge knowing it was illegal and Todd (the owner) claims The system works fine I’m just being unreasonable. He pulled permits from the city against my wishes on 8/14 of THIS YEAR to cover their Butts but won’t sever the ties so I can get another company to install a proper system. I financed the 12k repair that isn’t up to code and needs to be redone by someone who will follow city guidelines from start to finish. I want nothing more than the finance charges erased that I owe and money to assist with hiring a new company to fix their illegally discharged line and poorly executed foundational work. My kitchen is sagging and my home is suffering from their negligence that I am contractually bind to pay to Foundation funding. I need help getting these finances charges dropped and getting my home properly waterproofed and my crawl space properly fixed below my kitchen. I’m making monthly payments on a botched system Please help me.

  

  Business response

  09/18/2023

  Dear *****, 

  I would like to begin to express our sincerest apologies for any inconvenience or frustration that you have experience as a result of your recent interaction with our company. Your satisfaction is of utmost importance to us, and we take your concerns seriously. 

  We are committed to addressing and resolving the issues you have raised. We are currently working with our team members and investigating further on our end to determine the best course of action to resolve your issue. You should expect a call from a member of our team shortly to discuss how we can resolve this matter. In the meantime, if you have any immediate questions or concerns, please do not hesitate to contact me directly. 

  Thank you for bringing this matter to our attention, and we look forward to working with you to achieve a satisfactory resolution. 

  Sincerely,

  ***** ****

  Director of Customer Care

  (865)423-4399

• Initial Complaint

  06/23/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  In December 2022, a sales rep named **** came out to my house to show me my options. He suggested that we have a perimeter trench dug around the basement with a well and sump pump. He went over the options with me and told me about the amazing sump pumps that 58 Foundations has...they are battery back-up in case of a power outage. I was excited about that because it gave me peace of mind. Let me be clear when I say that there was only a SINGLE option presented when it came to the type of sump pump they provided. **** gave me the option of a battery back-up and no other options. 5 months passes after install and we have some bad storms. I want to be sure that the sump pump battery was still good, so I open the lid of the well to check on the battery, only to find out that we have a pump without a battery back-up, like I was told by my sales rep we would have. I reach out to the company. After 24 hours, I still haven't heard back from the company, so I reach out to the sales rep directly. He tells me that I didn't purchase the battery back-up pump and that he would be happy to sell me one for an additional $1,500. I contacted the company to see what resolution we could arrive at. I have been told at this point that I did not purchase one even though the sales rep told me I was getting a battery back-up pump. A battery back-up was VERY important to me. The SC manager for 58 Foundations called me today & offered to sell me one. But I cannot bring myself to pay for something I was told would be included. She told me that the invoice does not show a line item for the battery back-up. The invoice only lists "sump pump". How was I supposed to know that "sump pump" didn't mean the battery back-up pump that the sales rep told me would be included? At the end of the day, the company has blamed me for the miscommunication. The SC manager told me that there was a miscommunication and she was sorry I did not understand what I was buying. In reality, its because I was misled.

  

  Business response

  07/07/2023

  We have spoke with Mr. ******** and offered to provide him with a battery pack for his sump pump due to the miscommunication conveyed. Mr. ******** agreed to accept the battery pack and thanked us for working with him on this matter. 

• Initial Complaint

  06/14/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I entered into a contract with 58 Foundations (because they were less expensive then another estimate) to install 4 Helical Piers to the exterior of the foundation of my home on 06/06/23 and to replace the wooden crawl space door. The contract clearly states on Page 1, item #7 - Clean work area and remove all work-related equipment, materials, and debris. I called 58 Foundations after they completed the job as they left behind a debris field of clay at least 6 feet long and 3-feet wide along the side of my home. I contacted their Salesman-**** ******* and he and his Manager-**** ******* came to look at the clay and I was advised by that manager that they were not lawn people and therefore they are not responsible for cleaning up the clay even though they removed it from the ground in order to install their product consisting of 4 Helical Piers. My complaint is that if their contract clearly states the removal of debris, then why would they not honor their own contract? I had to hire my lawn company to come out and remove the clay they left behind which costs me $225. I caution anyone who is deciding whether to hire this company, to reconsider. I think in all fairness that 58 Foundations should reimburse me the $225. I had to pay out in order to clean up the clay they left behind. They clearly broke the terms of their contract by refusing to clean up the debris field that their workers made. The clay they left behind is not considered consequential damages. It is debris which they left behind. In addition, the crawl space door they replaced is not closing tightly and I showed them this too but as of this date (06/13/23) they have made no effort to correct this problem and I have had no further response from 58 Foundations. I would appreciate any assistance from the BBB with the filing of this complaint. Thank you. ***** ***** - Sevierville. TN

  Customer response

  06/23/2023

  Please be advised that this matter involving 58 Foundations and myself has now been resolved.  The company agreed to reimburse me the $225. I paid out of my pocket to remove and level the clay debris field left on the side of my home.  I agreed to sign off on a general release specifically related to the clay clean up.  The company assurred me that my warranty is still valid for the other work performed by 58 Foundations. 

  I must say that this company has great work ethics and even though we agreed to disagree regarding the basis of my complaint, they stepped forward and did the right thing.  I would recommend this company for any foundation work as they stand behind their products and their work.

  Thank  you.

  ***** M. ***** -

   

   

   

• Initial Complaint

  08/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I signed a contract with '58 Foundations to install a drainage system. They accepted a payment of more than $1200 dollars and left me an envelope asking for the remained of the payment. This was scheduled as a two day job. 58' foundations was install a basement waterproofing and drainage system but would leave the basement unfinished so I needed to finish the job (reinstall floor and walls) to return to livable condition. I lined up a contracted to arrive the day after they were scheduled to be finished as we are living in this house. I was scheduled for work to begin on Monday August 8 for a two day project. They said they would be there at 8am. At 2:30pm I called and they said, oh sorry we moved your appointment to Wednesday at 8am. On Wednesday at 2:30 PM I called and they said, oh sorry we moved your appointment to Thursday at 8am. Thursday they came and started the project, leaving a pile of debris in the basement and yard when they left. On Friday they returned for 2-3 hours, removed the demolition debris and said they would be back...crickets... So far they have never come back. They have never called. I called Friday night they said, no one is available it is after hours. I called Saturday during published business hours (9am-1pm) and was told there was no one available. I called Monday at 8:30 am, again during business hours, and was told there was no one available to provide "any" information on my project. I was then told they would send an email and get back to me by "Wednesday"!!! This was to be a 2 day job and now, more than a week after I was scheduled to start there is gravel, buckets of more gravel, holes in my basement floor and wall, and no information on when the job will be finished! This is horrible and unacceptable! I have been lied to. I have been misled. And now I am left with a house that is unlivable and no resolution in sight. I need the job completed. I should get a price adjustment for the headache and loss of a livable home.

  

  Business response

  09/19/2022

  Business Response /* (1000, 5, 2022/08/29) */ Mr. , I appreciate the frustration you experienced and apologize for any communications issues on our end. I want to thank you for allowing me to continue working with you to resolve your issue. As we discussed, this was a permitting issue we all experienced and that threw off the time schedule. I believe I have addressed all of your concerns and have completed all work for you. You had noted that you would try to remove this complaint, but if that's not possible, letting the BBB know that you are satisfied would be fantastic. Thanks, . Consumer Response /* (2000, 7, 2022/08/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) The job has been completed. However, it took two weeks instead of two days to complete the job. was helpful in resolving. Thank you BBB for your assistance.

• Initial Complaint

  06/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  '58 Foundations was formerly BDry. We contracted to have a gravity system installed in our finished basement. The contract included a lifetime warranty. The guarantee is why we chose the company. After approximately 18 months we had a heavy rain in our area and water entered the basement where the system was installed. When contacted the Manager informed me that our area was under a flood watch that day and therefore the warranty didn't apply. The house did not flood. The heavy rain was too just too much for the system to handle. When a tech did come out he told us the system wasn't designed correctly. I then had phone calls with the Manager who said he had to contact his VP and would see what could be done to resolve the problem. That email was on 4/15/22. Since then I have not had any returned emails or phone calls. I will have to find another contractor to fix their system.

  

  Business response

  07/18/2022

  Business Response /* (1000, 5, 2022/07/05) */ M my apologies again for the poor and incorrect communication from our team. I appreciate your willingness to give us a chance to come out and re-address the situation. We certainly stand behind our work and always want to do the right thing - this was a learning experience for us. I believe we came up with an agreeable solution and adjusted your system to handle heavier rain water situations. Thanks, '58 Foundations Consumer Response /* (2000, 7, 2022/07/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company did upgrade the drainage system.

• Initial Complaint

  06/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The company did work on my house parked it's truck in my driveway and spilled cement in it. It looked like they just tried to wash it on w a bucket of water and that make it much worse spreading it all over the driveway. I called the company and after several contacts finally receive a call back they requested pictures which I sent. They said a power wash would take of it and sent a guy out. The power wash did not just spread it out more I spoke with the guy and said the driveway would need to be sealed, he agreed. I called the company back and they said they want to take pictures so I made a appointment the guy spoke at the time range stated I waited an hour more then call the company back to advise them. I then called the corp hot line number for the company and told them the above. They requested. Pictures which I sent. Ten minutes late I received a call from the guy that he was on his way I told I had to go back to work. He called left me a message that he stopped and took the pics. Also a Vp from the corp office called I explained the story above about no followup on my calls or complaint to The local office and was told to deal with him and he had received my pics and to send him the invoice for the sealing. I did once I had it sealed. And called to confirm which he stated he did. He promised me the local office would drop me off a check right away. It is now a week later and no word or no check in person or by mail. I called yesterday morning the vp direct number and his voice mail was full so I call back the corp hot line number left a message. As of end of busiiness today I have received no call back.

  

  Business response

  07/15/2022

  Business Response /* (1000, 5, 2022/06/25) */ Dear . , we did not uphold our company standards with you. Too many dropped communications. I sincerely apologize for the frustration this caused. Although we made a mistake with the concrete on the driveway, it's the response to this mistake that is frustrating to me as well. I take full responsibility. I have corrected a few steps in how we respond from here forward in that the first person to receive a concern from a customer will be responsible and empowered to correct it. I understand that this doesn't take away your frustration with our company. Lastly, I'm glad that you are in receipt of the reimbursement check for the resealing of your driveway. Again, my deepest apologies. , co-owner.

• Initial Complaint

  02/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  '58 Foundations is attempting to charge me a $400 mobilization fee to honor a lifetime warranty on a basement drainage system repair.

  

  Business response

  03/24/2022

  Business Response /* (1000, 6, 2022/03/11) */ has a warranty with a previous company that is no longer in business. We service the warranties of this defunct business. concern was with a $400 mobilization fee that we charge for traveling to his state and assessing and performing warranty work. We visited earlier this week and completed the work necessary. We appreciate his having us out and understanding the reason for our mobilization fee. Consumer Response /* (2000, 7, 2022/03/11) */ I would like to commend for 58 Foundations for the quality of repair work that I received on my old B Dry system. was a very pleasant and knowledgeable guy who busted his tail to get it right. Wish he had installed the original system! In addition, 58 Foundations worked with me to resolve the service fee conundrum. Thanks guys.

• Initial Complaint

  12/20/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We recently purchased a piece of land with a little 1100 square foot house that needed renovations. We had the county come out and inspect the house and foundation. They said the foundation was in great shape and we could proceed with renovations. We decided to also have the foundation checked by 58 foundations to double-check before we started renovations. came out and gave us a "whole house" solution. He said if we do what he recommended, we would be set for 150 years. He said everything was good, but he recommended that we support some of the joists with jacks and put in a support beam by the front door that had rotted due to weather, cost of $6600.00. We went ahead with 58 foundations recommendations. About two months or so later, our kitchen floor in the back started to sag and the support beam that was put in, just fell out. It wasn't even secured. My husband checked the crawlspace and saw a few joists in the kitchen area were broken. was just under there two months before and would have seen that if it had been existing. His proposal did not include supporting that area. The house is EMPTY and the joists were not broken before their work. We called 58 Foundations and they will come out and put the beam back in and look at it. Again, the guy just wedged the beam in without securing it. He checked the kitchen area and verified there were 4 broken joists. No one saw broken joists when it was checked. They know we are now at a standstill on this renovation, and this must be fixed. Their new solution is for us to pay another 4700 to fix this! This is something that 58 foundation should fix. They were the ONLY ones that worked on the foundation. Their solution was not correct. We did what THEY recommended. We had no choice but to pay so we could continue with fixing up this house to live in. We want the 4700.00 back and 58 foundation needs to own up to their mistakes and do the right thing. .

  

  Business response

  02/01/2022

  Business Response /* (1000, 5, 2022/01/03) */ We are currently working with to resolve the concern with her floors. We met with her at her home last week to understand her specific concerns. As soon as we have an agreeable design solution and timeframe for execution, we will append this message with those details. Thanks, JB Business Response /* (1000, 8, 2022/01/05) */ We would like to amend our response on 1/3/22 to better clarify that the requested resolution is a refund which is currently under review. Thanks, JB Consumer Response /* (2000, 10, 2022/01/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) We worked with 58 Foundation and we reached a satisfactory resolution.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩