Customer ReviewsforEasy Auto of Knoxville

I purchased an 08 Lexus IS250 back in April of 2022 from East auto and when I bought it I found that it had an oil leak and a gas leak. Was told to have it fixed anywhere I wanted so because it was a Lexus I took it to the dealership. Easy auto only would pay for them to fix the gas leak and may I also say that if it had been through an inspection it would have been found and shouldn’t have even been on the lot to be sold. Had it not been for Lexus we wouldn’t have had anything to drive and was still having to fork out for the $137.84 weekly payment. Fast forward to this year and the car has been nothing but problems. Radiator and thermostat went out. Oil leak is worse and the check engine light is on. I got behind on it by a month and they refused to work with me. As of august they have charged it off on my credit as being returned and don’t even have possession of it. I would advise you to run from this company cause they will take your money and leave you stranded when faced with hard times. The economy we live in today is harder than ever you would think that people would want their money and work with them instead of trying to tear them down.

We appreciate the opportunity to respond. Customer service is very important to us. We perform thorough vehicle inspections before we sell any car, and if cars don’t pass, then we don’t retail them. We have warranty programs included on our vehicles and there are optional service programs in the market for customer peace of mind. We are glad to work with customers who fall behind; but will communicate well and do what they tell us they will do. Repossessing a vehicle is always a last resort for our company. We were in constant communication with this customer for over a year; and worked very hard to work something out with them, but unfortunately not every situation is able to work out. We wish this customer well in their future endeavors.

Pete A. easiest purchase I've probably ever had. Helpful in making sure we got what we wanted as soon as possible. Always willing to work with you to make it happen.

Jesus - thank you for your business and for the kind comments.

Easy Auto has always made the buying process hassle free and easy! Great employees, Pete was very helpful in our purchase of our Yukon.

Desiree - Thank you for your business. It is our pleasure to help people find the right vehicle their needs.

I have too take the time to give a shout out to the Knoxville team! Katy, Aaron , and Taylor you guys are truly amazing people ! The most honest, genuine, helpful , caring , people I have met in a long long time . Taylor took the time to text back and fourth with me on getting everything I needed for 5 hours so defiantly a huge thank you for going above and beyond and for your Patience with everything , Arron and Katy brought our vehicle out and again above and beyond on helpful, patients, caring , and friendly . I have never enjoyed the company of car dealers before in my life till now . you guys where such a joy and loved how happy/ smiling/ laughing you where . I can't brag enough on you all . thank you 3 sincerely from the bottom of my heart . this world needs more people like you guys . sincerely, Mariah & Geraldine and all the furry kitties :)

Mariah - thank you for your business and also for bragging on our Knoxville staff. You are right - they are great people!

2008 ford Escape was purchased at easy auto in November 2020. I had to pay for a transmission put in. Cost me $2200.00. Two months later, the front brakes start grinding. I have called and called easy auto, spoke to zac, told me tough.
My payments went from $88.25 a week to an extra $18.47, totaling, $106.72, a week. I called Sunrise Acceptance, they told me tough, make the payments, repair their vehicle.
I am to the point that refuse to answer their calls and if I do, I am forced to make payments and lose my home, power, internet, and be forced to move out of my home to feed them.
I want something done, I want my escape repaired at their cost, including the transmission paid for, by them.

Thanks for the opportunity to respond. Our goal is to only sell reliable vehicles, but unfortunately used cars can have issues. We do include a 3 month/ 4,500 warranty on vehicles, and we also encourage customers to take any car they buy to their own mechanic before they make a purchase. We have been in communication with this customer and are working on a resolution. The customer knows he can reach Lisa or CJ at the finance company at 423-244-2604 or 1-877-423-2604, and we look forward to working together to find a mutually agreeable solution.

The escape was to be inspected, and do repairs. Easy auto sold me the escape knowing it was defective. They are forcing me to give up the escape. CJ and Lisa refuse to work with me. In top of that Zac refuses to help me in any way. This will not be resolved until the transmission payment is removed from my payment.
I have already sent negative response to the internet. I am still mad. Easy auto is liars to make a sale.