Customer ReviewsforMaster Services

Our job was very difficult job requiring at least 3 different type of supports. One for our walls and 2 different ones for the foundation. Their salesman dude came out and with his tools showed me my problems. We hired a structural engineer and they agreed on a plan moving forward. We worked through scheduling issues, rain and etc. It took much longer than they planned. The installers were wonderful, well mannered and pleasant to be around. The installers communicated with us coming and going. They were unable to close rhe cracks but they shouldn't move any more. As per my structural engineer an 1/8" Crack is alot. The whole company was very patient with me and all my changes and lack of understanding. Now does the walls hold and if not their warranty?

Master Services did an exceptional job with repairing our crawlspace!! From our initial call to the office, to the inspector, and the installation crew it was such a great experience. They installed the internal drainage system, sump pump, encapsulation, floor jacks, and dehumidifier shortly before putting our home on the market. The buyer had a home inspection before closing and their home inspector said that it was the nicest crawlspace he had ever been in! We would highly recommend using Master Services!!

I had a groundwater problem in my crawlspace. Brian assured me it would be corrected if I installed a sump pump and a vapor barrier. After a lot of hassle it was completed. I still have groundwater because they did not seal the vaper barrier. They insist this is a plumbing issue because there is a small leak in the pipes. There is a lake under there. I had the water tested by the local water company who verified it was not city water. I was assured they stand behind their work instead they are providing unlikely excuses. I have had several plumbers and other crawl space companies come out. They determined the source was the vaper barrier. Master lied about many things I spent 13,000 for nothing. I asked about damage to the joists or floor before I began. They indicated everything was fine. Not true the flooring under the tub is rotted. I would not have done the work if I had known. I have been put through hell by these people. I am elderly and in ill health. The perfect target I guess. The last " expert" they sent was a convicted violent felon. Nice enough guy but scary.

Master Dry does not honor the warranty program as promised. My dehumidifier died while under warranty. The warranty was to replace it with a new dehumidifier, as any warranty would. They replaced it with a refurbished unit and refused to provide a warranty for this used unit. The manager was no help, just danced around the matter with zero value added to the problem or conversation.

Jeremiah, Nathan, and Alfred arrived right on time, after calling ahead to announce. Unloaded equipment and went right to work. Their work and the process they went through was even better than expected. They installed around 100' of interior drain tile, a sump pit/pump, and re-cemented the area that had to be dug up. Great work and very much recommend this company and specifically these guys on the crew! Also, Brent, the salesman did a VERY thorough analysis of our problem, took numerous moisture readings, made multiple recommendations in a professional proposal, and worked with us to fit the ones needed most into our budget. No worries here! Thanks guys.

Recently I contracted with Klaus roofing to replace a metal roof. I obtained six estimates, and while this company was not the lowest bidder, my research indicated that they were an iconic roofing contractor that stood behind their product. Impressive was the work crew, who worked 14 hrs per day, but also the fact that the Mark, the project manager continuously provided me with status of the ongoing project as well as updates for potential issues. Once the roof was off, they were able to analyze a path forward in orders to repair previously neglected damage. Watching the crew, I could tell that they enjoyed what they were doing, and were careful concerning property. The crew always smiled and greeted through out the two days they were on the project. Once completed, all trash and materials were retrieved and removed. During the project, we were treated like family which made us very comfortable. I highly recommend this company, and jokingly, hope to not see them again. (expert guarantee of no leaks.)