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Find a Location

Lucky Home Improvement Company has 1 locations, listed below.

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    Business ProfileforLucky Home Improvement Company

    Home Improvement
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/21/2018

    Years in Business: 9

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    Lucky Home Improvement Company offers : VINYL FENCING,WOOD FENCING, ELECTRIC FENCING, CHAIN LINK FENCING, ALUMINUM FENCING,and SOLAR-POWERED GATES

    Business Details

    Location of This Business
    9111 Cross Park Dr Ste D200, Knoxville, TN 37923-4521
    BBB File Opened:
    2/29/2016
    Years in Business:
    9
    Business Started:
    6/14/2014
    Business Started Locally:
    6/14/2014
    Accredited Since:
    8/21/2018
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Lucky Fence Company
    Business Management
    • Mr. Steve Middleton, Owner/Manager
    • Denna Middleton, Owner
    Contact Information

    Principal

    • Mr. Steve Middleton, Owner/Manager

    Customer Contact

    • Mr. Steve Middleton, Owner/Manager
    • Denna Middleton, Owner
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: How to make your next home improvement project a success

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/30/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    10/15/2022 - Lucky Fencing, ***** *********, was contracted to build two privacy gates on the property. The price for both gates totaled approximately $62,000 … Mr. ********* was very friendly in the beginning and work was being performed. After six weeks, Mr ********* began to demand more money or threatened to walk off the job. I wrote a check on 01/20/2023 for $25k to complete the job. The following week Mr. ********* demanded another $11,000. We have paid over $73,000 in the last three months to ***** *********. Over $10k more than originally quoted - when I confronted Mr. ********* he became aggressive and began threading me and my fiancé. Currently we Lucky Fencing has completed about $25k worth of the original work and now has gone radio silent. It appears that we are not the only victims of Lucky Fencing’s scheme. We are still missing our electronic keypads, the openers, actuator arms, solar kits, and numerous other high value items. Mr *********’s wife is a local attorney and he threatened to have her “shut me down” because I “didn’t know who I was messing with!” When I refused to continue to give him more and more money. Mr ********* and his foreman **** come off as trustworthy “good old boys” - however, they do not complete work, lie about pricing, and then threaten home owners when they do not give them money when demanded.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Paul S

    1 star

    05/04/2024

    My wife and I recently enlisted Lucky Fencing Co (Office on Middlebrook Pike, Knoxville, TN) to construct a vinyl fence enclosing our back yard. To guard against likely damage to maple trees on / right at a property boundary, we gained an easement from that neighbor along our adjoining boundary line. Three times we instructed an onsite Lucky Fencing representative to use this easement for fence construction. And three times these instructions were ignored. Thus the fence encroached into tree trunk bases, which had to be sawn into so the fence could rest upon the trunk base. We were told later that the fencing on that side could not be moved - using the property easement. Although we are enjoying the privacy the fencing provides, there are other construction issues that have been observed that would preclude our giving a positive review of this company. In short we regret our decision to have Lucky Fencing complete this project.

    Local BBB

    BBB of Greater East Tennessee

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