ComplaintsforHealthcare Receivables Group

• Initial Complaint

  11/16/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This company calls every day from a different number every time and does not leave a message. If they have legitimate business with me they can leave a message or send a letter.

  Customer response

  12/01/2023

  I answered and spoke to them in a less than kind manner. They had the wrong number and were looking for someone else. Hopefully this ends the calls. But, this company is using a robo-dialer to call people every day and do not leave messages which is basically harassment so I would like my complaint to stand, even though it seems resolved.

   

  Thank you for the attention to this matter,

  *****

• Initial Complaint

  09/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I am not liable for this debt with Prisma health and do not have a contract thru healthcare receivables Group. They do not provide me with the original application like I asked.

• Initial Complaint

  05/01/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company bought my information . The process was not legal. Its a collection agency that is aware that I have 2 insurances and still want to ask for payment when is not legal becaude I dont have a copay. The second insurance covers everything.

  Business response

  05/01/2023

  Based on the information provided we do not see where this consumer was ever in our system. If account numbers could be provided that were also reported to the CB or any other contact numbers, we can check further. As it is now, this account does not reflect in our system. In addition, HRG did not purchase any debt. There is another agency with a very similar name that could be causing the confusion- This consumer appears to have the wrong collection agency.

  Business response

  06/23/2023

  As previously stated, based on the information provided we do not show this consumer was ever in our system. We can't confirm anything further unless additional account information is provided by the consumer. We have checked based on the information shared and we do not show an account for the consumer. As it is now, this account does not reflect ever being in our system. In addition, HRG did not purchase any debt.

  Customer response

  06/23/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  So why are they calling me trying to bill me at the phone number provided?
  
  Sincerely,
  
  Mia Ortiz

• Initial Complaint

  12/05/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I paid the bill with Summit Medical in full with the medical office. I have called repeatedly to get the credit report to reflect this. Nothing done after several months. They stopped the harassing phone calls so this leads me to believe they know it is paid.

  Business response

  12/19/2022

  Business Response /* (1000, 5, 2022/12/06) */ Our apologies to the consumer for the frustration surrounding this account. We were able to very with the provider that this account was paid. Once we received confirmation of payment, we immediately requested the credit reporting agencies remove this account on 12/6.

• Initial Complaint

  07/29/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Healthcare Receivables referred by Health Care Bill to a Collection Law Firm. I didn't know that I had the bill. I was actually notified by court of a collection against me. I took care of the bill and the case was dismissed prior to going to court. It was dismissed completely as satisfied in full on Feb. 9,2022. The Collection firm notified Healthcare Receivables that the debt had been satisfied. HCR continues to report the item to the credit bureaus as unpaid, even after being notified from the collection law firm on multiple occasions. I am applying for a mortgage loan, and this is impacting my credit.

  Business response

  09/07/2022

  Business Response /* (1000, 5, 2022/08/17) */ We sincerely apologize for this delay. Your account was showing unpaid on our end due to a reporting issue. Once discovered, We requested account XXXXXXXXXX be deleted on X-X-XXXX and account XXXXXXXXXX be deleted on 8/5/2022. Once the CRA's update their files it will be removed. Due to the delay, we also mailed a letter to you to use with your mortgage company on X-XX-XXXX stating you had satisfied the debt. Again, our apology. We have taken all steps to have this item removed from your credit report. Please reach out to us directly if we can provide any additional assistance.

• Initial Complaint

  05/13/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under ** *** ***** HEALTHCARE RECEIVABLES XXXXXXX, has violated my rights ** ***** section *** ** States I have the right to privacy ** ***** **** Section *** A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions ** ***** ****** ****** Section States: no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

  Business response

  06/13/2022

  Business Response /* (1000, 5, 2022/05/20) */ The account has been reviewed multiple times with Prisma Health to verify correct information. The information continues to match the clients reported consumer information. HRG is closing and returning account to the client. Our company believes it acted appropriately as authorized by contract or law.

• Initial Complaint

  05/09/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  A debt that i believed was covered by insurance was sent to HRG, who contacted me. I immediately paid this, in addition to a $50 fee, and was told this would not be subject to any further collection activity. This was also not 160 days old at the time HRG received it, and at the time i paid it. I have attached proof of this payment. HRG still reported this to collections as not being paid, and refuses to close this during disputes. Their phone lines also do not work.

  Business response

  06/13/2022

  Business Response /* (1000, 5, 2022/05/20) */ We have tried diligently to locate an account on the consumer and we do not show an account with our company on the consumer. Is there any additional information that the consumer can provide to help us identify the account? 1. We do not, and have never, charged any "Additional Fees" as indicated by the consumer. 2. The consumer says they attached proof of payment. This is not attached. 3. Consumer states our phone lines do not work. This is incorrect. We have multiple ways consumers can contact our office - including regular and toll free numbers, email, payment portal, 24 hour voice mail, IVR, etc. Everything the consumer asserts is incorrect. We suspect they have the wrong company. Consumer Response /* (3000, 7, 2022/05/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) In my initial complaint to BBB I attached a screenshot of my bank details and highlighted the payment made to HRG. If this is not attached on their end, then I'll happily send it on in whatever fashion is required. This is definitely the right company, as this is the company on my credit report, and the company stated on my bank statement. If you don't charge fees, than alongside removing this from my credit report, I would like a refund of that 50, as it is exactly $50 more than what you claim is delinquent. Also, I've attempted to call your phone lines multiple times, and can not get through. This is not indicative of them working. If you can't locate the account, you can try looking under ***** *********** as this is my old name. It was changed by the time this was processed, however. Business Response /* (4000, 9, 2022/05/24) */ Thank you for providing the correct name for your accounts. We were able to find two accounts under ***** *********** 1. Account XXXXXX-XXXXXXXXX for a date of service of 4/15/2021. HRG received the account on 8/20/2021 and you paid the balance of $232.20 on 9/21/2022. Thank you. 2. Account XXXXXX-XXXXXXXXX was also for a date of service of 4/15/2021 and HRG received it on 10/20/2021. This account has a balance of $181.20 and the unpaid account was reported to the credit bureaus on 5/5/2022 for $181.20 The balance difference in your two accounts (one for $232.20 and one for $181.20) may have led to the confusion of a $50 "charge". Just to be clear, HRG does not, and has never, charged any additional fees to consumers. In regards to the phones, you many have a number to our IVR which is not a number to a live person. Please call XXX-XXX-XXXX which is a direct line to representatives that can assist you. I hope this clarifies the phone issue. We are sorry the issue of having two accounts has caused confusion for you. It's easy to understand after seeing the account details and your previous payment. If you will contact us to pay your account we are happy help you get this resolved.

• Initial Complaint

  05/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  HRG has called me numerous times. I've asked them to please send me updated paperwork and they refuse to do this. I try to do my bills once a month, but I need to have the bill in front of me. I have bipolar disorder and her very confused with all the different accounts and bills that I have. I need to have a detailed bill so that I can mail a check and have the document in front of me. They tell me their contract won't allow them to send me a bill. I'm just frustrated because I know this will end up on my credit report but I don't feel comfortable mailing a check without the actual bill.

  Business response

  06/13/2022

  Business Response /* (1000, 5, 2022/05/20) */ Consumer has asked multiple times for statements and her address is correct and we have mailed her statements on 2 separate occasions. This may be frustrating to the consumer but We have informed her we do not send statements every month. Consumer also emailed us and requested an itemization of charges. We requested an itemized statement from our client and the Itemized Statement was mailed on 5/18 to the consumer. We are sorry the consumer is frustrated but we have responded to her requests as they have been made.

• Initial Complaint

  04/28/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  2 collection accounts were found on credit report. When I called they told me Summit Medical had turned these accounts over. I haven't seen Dr ****** since 2016 and was not aware of any monies owed. No effort was made by Dr ******* offices to contact me at any time. I had moved out of the area but kept my change of address current. I had received a letter from Dr Pattons office stating they were dropping me as a patient due to the fact that I had not been to see him for a long period, so I know they could have sent me a bill for monies owed. They also had my daughters contact info but she assures me that they never contacted them. I went ahead and paid the 2 collection accounts totalling $203 in good faith. I was assured they would be removed from my credit report. To date they are not even showing as paid, much less being removed. This has hurt my credit tremendously.

  Business response

  05/03/2022

  Business Response /* (1000, 5, 2022/04/29) */ Ms. ********* we are sorry this has caused you concern. We confirm you paid accounts XXXXXXXX, XXXXXXXX and XXXXXXXX for a total of $203.87 on 4/18/2022. We requested on 4/21 to have these three items deleted (not just show paid, but deleted) from the Credit Reporting Agencies (CRA's). Unfortunately we have no control over when the credit bureaus process and update our data. We normally inform consumers this can take 45-90 days. The Credit Reporting Agencies have all the data from HRG needed to update your file. Thank you for paying your accounts. Rest assured the issue will be resolved once the CRA's update their files. Consumer Response /* (2000, 7, 2022/05/02) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  04/07/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I noticed my credit took a major hit this past month and it says it's from a bill from atrium health that was sent to HRG, it states it's from July 2021. I have paid all of my statements directly to atrium health so I don't believe I should of had a bill go to collections. Nor did I sign any release allowing my information to be given to this third party. I would like the bill sent back to atrium health and removed from my credit.

  Business response

  04/29/2022

  Business Response /* (1000, 5, 2022/04/15) */ This account was placed with HRG on 7/16/2021. We were given an address by Atrium Health of **** ******** *** ********* ** XXXXX. We mailed a first notice on 7/20/2021. The consumers address is showing *** **** ********** ** XXXXX on her BBB complaint. We attempted to call the consumer numerous times since 07/2021 at the same phone number listed on the BBB Complaint but no contact has ever been made with the consumer and the consumers voice mail was always full. Please contact our office at XXX-XXX-XXXX, M-F between 8:00 a.m. - 8:00 p.m. and we'll be happy to help you with your account and sort things out for you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩