Reviews

Review Details

• Review fromStefanie F

  Date: 05/01/2025

  1 star
  CSM is garbage. They're completely incompetent and there have been nothing but issues. Every year, I pay my dues on their site, input correct acct info from my statement, and every year they manage to misplace my payment and then tell me they have no record of it. I then have to take extra steps to prove my payment.

  Clark Simson Miller

  Date: 05/19/2025

  ********* *hank you for your time and for submitting valuable feedback to us. After an internal review CSM has concluded that the issues regarding your payments were caused by a third-party software that we have since coordinated with to resolve any future posting issues.
  For any payment inquiry it is standard practice to request proof of payment from the consumer's bank in order to properly research any payment, regardless of the platform.
  We apologize for any inconvenience this has caused and are committed to ensuring a long lasting and productive working relationship with all members of Amberleigh Woods. Please do not hesitate to contact us directly via your homeowner portal with any questions or concerns.

• Review fromJillian M

  Date: 03/12/2025

  1 star
  We just started with this company and it has been a mess since sales turned over. For one I want to point out that their claimed standard response time referenced to the person below is a lie. We signed the beginning of January- we were told during transition we would be connected to our community manager, we would set up the collection process, billing dates would be established, and that homeowners would get welcome emails 2 weeks prior to transition. This didn’t happen. In fact we are about 2 weeks into March and still haven’t met with our “specialist”. She emailed us on 03/03 to introduce herself. We missed her stated availability and asked. She sent and unreadable screenshot on 03/04. And then asked us reference her original email in a follow up. We responded the morning of 03/06 with a time that would work for our Board president. Suddenly she wasn’t available for the call but would be available by phone during business hours, and the meeting needed to include all board members (not legal in our state). Regarding the phone- Fine. Our President stated a call was needed and asked what time (you’ll be available right?). She ccd her manager and said she would not be available and that per the contract they usually require a weeks notice for after hours meetings. Our contract only references timing to attend a Board meeting. We arent asking for that nor do we want them at one. She neglected to include all emails with her manager ccd so we included them. We asked for a rep on the west coast as we were told by sales we’d have this. All on 03/06. We’ve heard nothing back. It’s 03/11. We sent follow ups on 3/10. Still nothing. Our owners couldn’t make payments on 03/01 and are still getting errors, we don’t know where to direct vendors to submit invoices. We can’t set up our water bill to paid. RUN! They’ve violated our contract, and not delivered. We want out. They are a hot mess.

• Review fromCraig S

  Date: 01/28/2024

  1 star
  We hired CSM to handle the financials for our association. It was a complete and utter disaster. Their entire job is to collect dues and pay the bills - it's not that hard. They continually paid our bills late, time and time again. Their company policy on responding to emails is 2 to 3 days. Seriously. And if you want to talk to someone, you need to schedule an appointment which is usually a week out. No one takes accountability and that it includes the president at the top who is happy to talk to you when trying to get you to sign up, but you'll never get to talk to him again. We broke our contract early with them and even the 9 months was way too long. Only one time did we get a monthly financial report on time. As I look back over the reports and statements, they are littered with errors - way too many to cite here. They didn't steal any money as we can account for all funds going in and out of the bank accounts, but their categories, dates, etc, are completely messed up. Our owners were not happy either given all the errors on their accounts. As a board member, I spent more time managing the managers. In fact, we are now self-managed using the PayHOA.com platform for our accounting and things run very smoothly. Yes, I spend less time running the HOA myself than I spent dealing with CSM. When we left, they tried to charge us a ***** fee, but that was no where in the agreement. It took months, but we got that back. The other negative reviews here are legit. Do not work with this company. I'm sure CSM will concoct some nice response to this review that makes it seem like their excellent and we were the problem. One item I'll add is that towards the end, they accidently sent me a financial statement from another of their clients and half the bills were marked as overdue. That's typical CSM right there. Good luck to anyone who tries to use them.

  Clark Simson Miller

  Date: 02/13/2024

  Hello Craig,
  Please be advised that CSM's standard response time is 1-2 business days which is communicated during the onboarding process and is a more than reasonable timeframe to address non-urgent client issues and concerns. CSM operates on a Net30 for invoices and our records indicate that on average, the invoices for your association were paid within 16-19 days after receipt which is well within the net30 timeframe.
  As soon as we were made aware of concerns about service issues, every effort was made to resolve current concerns and improve your association’s experience with CSM to the high level of service we strive to provide. We immediately assigned a new specialist to the association, after which the association was consistently provided their financial reports in a timely manner. Additionally, we provided direct contact to our Client Support Specialist team, who were determined to immediately address any future concerns. Our records show that this additional support was utilized a number of times, often in place of your assigned representative, via direct phone calls with this team. This is indicative of the fact that we were more than willing to speak with you to address and resolve any and all issues.
  As for the errors on the reports, we were not made aware of any adjustments that needed to be made to your Financial Reports. Had this been communicated, the adjustments would have been made. We also have no record of having ever sent you another association’s financial statements.
  In order for a management company to perform its duties, the board and the management company must work as a team - especially in the first year while the management company learns about the Association and the Association learns about the processes and procedures of the management company. As you stated, the association broke the contract before the initial year was completed and, per the contract between the Association and Clark ****** ******* proper notice was not provided. It is unfortunate that the working relationship between CSM and the Association did not work out. We wish your Association all the best.

• Review fromOlivia M

  Date: 08/16/2023

  1 star
  I completely agree with the previous one star reviews. This company has horrible communication.
  When you call you are not able to speak with an agent, instead they take your information and say they will call back - but they don't always follow through. When you try to communicate with them via email (as they claim this is preferred), they take days to respond and don't communicate between the Support and Accounting departments. I have had to literally start cc'ing both departments on emails as they contradict one another so often. They consistently have charged me late fees for mistakes they made (not cashing a check on time, claiming that the payee name is wrong even though I used the exact one they listed, etc.). Then they charge you an additional fee for not paying the late fee that is incorrect! The company is clearly only interested in financial gain and there is no conceivable level of customer service.

  Clark Simson Miller

  Date: 08/25/2023

  Olivia,
  We have reviewed your account thoroughly, along with the emails that were exchanged with our Accounting and Support Teams. You contacted our office in late June 2023 to inquire about the status of two checks you mailed, checks 8******** *** ********* Upon receiving proof of payment, we advised that we had not received the checks in question and to please obtain proof that the payment was cashed from your banking institution. This was not done but on June 30, 2023 you reached back out to inquire if the payments had been received. You were again advised that they had not been received and informed of an issue with previous payments being made out to the incorrect payee. On July 22, you responded and said that the checks were not made out incorrectly and provided proof of payment for two new checks - checks ********* *** ********** We confirmed we received those checks and provided a copy of your statement for your records.
  At this time, checks ********* *** ******** have still not been received. Thus, the late fees that were charged in connection with these missed payments are valid. As such, late fee removal is a board decision. Your board of directors did not approve the removal of these late fees. As we work at the direction of the board, we have no authority to remove the fees against the board’s wishes. In reviewing your account, there are no additional charges for not paying the late fee. Due to the missing payments, a Past Due statement was sent at the Board’s request. The fee for the statement was assessed to your account, again, at the direction of your board of directors.
  We offer an array of payment options to help alleviate the stresses and inconveniences that come with relying on US Mail. You may log into your VINE account to review other payment methods.

• Review fromJonathan Y

  Date: 10/27/2022

  1 star
  Couldn't agree more with previous reviews claiming utter ineptitude with these people. After taking over "management" of the complex it took over 3 months before they alerted us as to where to start sending association payments. Then they had the gall to charge us late fees! Clueless.

  Clark Simson Miller

  Date: 11/02/2022

  Jonathan, we cannot find your name or email address in our database, so we cannot verify this.
  
  If you have specific questions about your account balance, please contact us and we'll be happy to assist. If you send an email, please be sure to include the name of your community and your property address so that we can verify your information.
  
  Delays in notifications in a transition are most likely due to lack of cooperation from the previous company, or if the association was self managed, the records kept by the board may be out of date. Those are the biggest two causes for delays. We also do not charge late fees in a transition. Please keep an eye out for past statements and notices. You can also access your account balance online through our website.