ComplaintsforKingsport Heating and Air Conditioning
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Complaint Details
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Initial Complaint
07/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On June 7th 2022 our air did not work we had nothing called our Kingsport heating and air since this was the company who installed the unit we found out the air conditioner was not working which isn't surprising Kingsport Heating and air put the unit in, in 2013, we moved in the home 2019 each year this company has to come out to do one service or another on average at least 3 or more times per summer. Last summer we had to have a compressor installed which is not cheap on top of several other issues they have had to address, and we had to pay for each time. So this summer the unit still under warranty with the compressor thank goodness because it had to be replaced again on 6/7/22 we had the service techs came out he informed me that the compressor was blown and a new unit had to be in stalled. Since then they had to order a new compressor but still made me pay for labor on something that was under warranty, but I digress. My husband since the unit went out had to have a partial amputation on his foot and had to go to the hospital. A few weeks ago after the new unit was installed the air stopped working again so I had to call them again! New service guy came his name was E.J. 7/12/22 he came out went through everything, he found that the unit had water standing which only could mean that when the of the new unit which takes about 6 hours to install took the two guys (I don't know their names) but it only took them 1 hour and 1/2 to install, so I don't believe the new unit was installed correctly. So charging me again 195.00 to clean out the standing water in the tray. 2 days later 7/15/22 the unit stopped working again, called them they sent the same guy E.J. out he checked everything again and the compressor was blown. He said he would put the order through on Mon. I got a call from E.J. the service guy he said the compress would be in on 7/20/22. I called and ask to speak to the owner and still waiting and they are now closed. I need this unit FIXEDBusiness response
09/06/2022
Business Response /* (1000, 5, 2022/07/28) */ Looking at previous work orders I find we have made several trips to this residence, Many times a no charge to customer. however, the warranty is in the previous homeowners name. It has never been changed through Carrier but our company honored it anyway. I do see where these folks had to wait on a compressor and we do apologize for the delay but, it was on backorder from Carrier. As with everything these days, it is becoming quite the problem to order and receive many types of goods. We did purchase a portable air conditioner to help keep these folks cool till we received the part. This was installed with the homeowner asking for more tape to hold the unit, they were informed that this may pull paint , sheetrock etc. off the wall/window. the part did come in 7/27/2022. we installed on the same day. Our tech says they are up and running at this time.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.