ComplaintsforAllied Dispatch Solutions, LLC

• Initial Complaint

  04/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have ATT Roadside assistance that is unfortunately through Allied. I have text messages confirming one amount and they decided to charge me almost 3 times the amount I was told on the phone and over text. Called them multiple times to request a receipt and dispute this. Almost a week and I have not heard back from anyone. They sent me a text for $70.50 and charged my card $125 and $46!!! I’m cancelling my road side assistance.

  

  Business response

  04/04/2023

  The member called for towing service. We located a service provider to assist after applying the members benefits there was an out out of pocket cost that the member agreed to pay. The service provider didn't arrive within the 45-minute ETA. They were running behind due to other jobs and the member requested that a new service provider be located. Our agent located a new service provider with a 30-minute ETA and after applying the members benefits there was an additional out of pocket cost that the member agreed to pay. Before the service was finalized the member had received a text message with one out of pocket cost but the agent quoted her the correct amount that the member did agreed to pay over the phone. As a courtesy we have fully refunded all out of pocket cost back to the member. The member should see a credit back to her account within 5-7 business days for $171.00. Reached out to the member to apologize for any inconvenience and to advise of the refund leaving voicemail with direct contact information. 

  Customer response

  04/08/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, although the company response is very misleading at this time I find that this resolution is satisfactory to me.

  I have 2 different text messages with 2 different amount and even if I add them both the total is not even close to $171, furthermore the first tow company advised that my wait would be 1 hour and 30 minutes since they had another job before mine, I was still told 45 minutes. Do better.

  No customer should ever need to resort to such drastic measures to get a response from any business.

  
  Sincerely,
  
  ******* *****

• Initial Complaint

  09/20/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  was sent out to a call on the 9th here is the PO number Dispatch Detail for P.O. #0007471763. After completing service cards that where issued get declined. I get dispatch to make a new po on Sunday the 11th with a new po number Dispatch Detail for P.O. #0007474670. That card was also declined. Now from what I hear there has been multiple providers going to this call for the service. payment total of $61.00 I have been ran around a lot on the above PO numbers without any help, most the time they work with me but on this one they are refusing. I reached out to multiple contacts all are referring me to the payments department yet the payments department refuses to pay for services that were rendered. I have left bad review on Google and I've worn other providers in the Dallas area to be where of non-payment scams from allied dispatch. I would like to be paid the $61 for the services rendered for delivering fuel to your customer. I was on record line with when he told me you would be paid within 1 hour of job completion. works for allied dispatch I'm a contractor for allied dispatch looking for payment $61. I would also appreciate it if someone could get a hold of me in regards to the PO number Sick and tired of being ran around but yet you want services completed.

  

  Business response

  10/12/2022

  Business Response /* (1000, 5, 2022/09/20) */ We have reached out to this service provider regarding his events in question. All payment discrepancies have been resolved and we have ensured he's received the proper payment.

• Initial Complaint

  08/14/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 7/13/22 I called for towing assistance from Best Roadside Services (Allied Dispatch Solutions). Due to an error in location of my vehicle by the agent from BRS and followed by the difficulty in obtaining a towing provided I was on the roadside for two hours before I was notified that a provided would be to me in 60 - 90 minutes. Knowing who the provider was I called and asked if the time frame was accurate when they informed me that they were not coming out at all because the had agreed to a fee with BRS and was sent a PO for a lesser amount. I asked what the difference was and was told it was $40.00. I told the provider that I would pay them the difference in cash if they would come out. They agreed. The following day 7/14/22 I called BRS and spoke to a supervisor, , and explained how disappointed I was in their handling of my situation. I was told they would forward the information to Member Relations (Allied Dispatch Solutions) and they would contact me in 24-48 hrs in order to get the information to reimburse me. On 7/18/22, having not heard from them I contacted BRS again and was told they would send another ticket to Member Relations and I should hear in 24-48 hrs. Again, having still not having heard from Member Relations by 7/20/22 I again was told they could only send another request to Member Services and that there was no way of my speaking to Member Services directly. On 7/22/22 I again spoke with who said my situation was the "perfect storm" and he would transfer me to Member Relations directly. On 7/22/22 I spoke to Member Relations () and was assured that I would be reimbursed the $40.00 due me. It is now more than three weeks and I have yet to receive the money agreed upon. I called Member Relations on three separate occasions, get only voice mail, left messages and have not received any call back.

  

  Business response

  09/19/2022

  Business Response /* (1000, 7, 2022/08/30) */ We have been in contact with the member and he has received his refund. Consumer Response /* (2000, 9, 2022/08/31) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  08/09/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  So one call took place on the 6th the other call took place to night at 230 am I am a provider not a Sole Provider for you all or for Allied Towing them saying I usually do a lot of toes for Allied but this guy that has called the last two times has been very unprofessional so the situation that took place on the 6th he had sent me all the credit card information the customer's number the customer had spoke to me she had told me that she was on the side of the road for an hour and a half with her kid and another person on the highway so I tried to run the card so I can complete my task the card declined then tonight on the 9th at 2:30 a.m. I was called the gentleman's name was John and that is the same gentleman that spoke to me on the 6th and gave me the job description before so he told me if he would have it approved he would call me back I gave a ETA of 30 minutes and he called me back Less Than 3 minutes when I had answered a phone I had said book A Hook Towing three different times and he was humming very loud like to ignore me and then I was hung up on so I would like somebody other than him a supervisor somebody over top of him call me back because I do a lot of business with you all and I would just like to get this sorted out because I just feel like that's very unprofessional with someone wearing your all's name and for the customer because they could be in a bad spot like on the highway with children and if I can get a response back I'd greatly appreciate that and this is book A Hook Towing and Recovery LLC stationed out of Newport Kentucky I'm sure I'm on file I've did several work details for you all thank you

  

  Business response

  01/10/2023

  Business Response /* (1000, 13, 2022/12/19) */ Our apologies for any delays. We did resolve this back in August with the service provider. Maybe the complaint was closed before any of our feedback was entered. We haven't heard anything further from the service provider. Consumer Response /* (2000, 15, 2022/12/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  08/08/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I requested a tow on the evening of July 23rd at 7:13pm; tow was dispatched and I was charged $15.75. My tow was cancelled at 8:31pm and Allied failed to communicate that to me- I had to call the tow co directly who advised it was cancelled immediately but it took them 40 min to get through on the phone w/ Allied. I requested an additional tow at 8:34pm and was charged an additional $38. Th tow provider finally arrived at 9:59pm. I called AT&T/ Allied on 7/25 and was given a customer service email address to reach out to. I sent two emails- one on 7/26 and another on 7/30 and have not received a response. Why did it take me nearly three hours to get help? Why was I charged for two tows when one was cancelled? and why was the second tow double the price first one? Looks like I'm being penalized for Allied lack of organization.

  

  Business response

  09/21/2022

  Business Response /* (1000, 14, 2022/08/30) */ The member called for service, her event exceeded her roadside benefits prompting an out of pocket cost that she paid. Unfortunately, that service provider was unable to assist having to cancel service. This resulted in another service provider being assigned but the event still exceeded her roadside benefits where there was an out of pocket portion that she paid. The member confirmed she did receive the service but as a courtesy to the member we refunded her out of pocket cost. She was very appreciative of follow up and resolution.

• Initial Complaint

  04/18/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I called in for a tow on 04/10/2022, I received a text saying that my oop fee was going to be $46.00. I received a call from the agent who was assisting me. I informed her that I was not able to make the payment thru text as the link had expired. She stated that I could make that payment through her which I proceeded to do. I was charged $111.00 for that tow and when I reached out to find out why. I spoke with an agent(woman) who stated that she was going to have her manager pull the call and reach back out to me. The agent called me back in around 20 mins and stated that her manager had listened to the call and that the $111.00 charge would stand cause "me and the agent never discussed a price over the phone." He stated that even though the text I received stated $46.00 the agent was "going to tell me that the prices increase on Sunday but since I cut the agent off she didn't get a chance to tell me of the price increase. I proceed to tell him that's not my fault because weather I cut the agent off or not, it was the agents responsibility to inform me of the price increase since I was going solely off the text stating $46.00 and received no other notifications that I would be paying anything more than the $46.00 the text message I received advised. The agent proceeds to tell me that his decision stands and that I could speak with his manager or even his manager manager and they were all going to say the same because had I not cut the agent off she would have informed me about the price increase. I proceeded to tell him that he was making assumptions and he does not know what the agent "would have" said. Based on the facts of the call the agent NEVER informed me of a price increase. I have been a ATT customer for 20 years. I have roadside assistance for YEARS and have never experienced anything of this nature!

  

  Business response

  05/20/2022

  Business Response /* (1000, 5, 2022/05/02) */ Member requested towing service. The member received a link that her out of pocket charge would be $46.00. Member was having difficulties paying through the link and the CSS collected payment. Before processing payment the CSS failed to verify the payment amount where the member was charged $111.00. We have refunded the member in full $111.00 that will reflect back on her account within 7-10 business days. Spoke with member apologizing for any inconvenience this may have caused. Member was happy with the follow up call.

• Initial Complaint

  12/09/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid for two towing services with AT&T back In October and still have not received a refund.

  

  Business response

  01/12/2022

  Business Response /* (1000, 5, 2021/12/23) */ The member called for service winch and tow. The events exceeded the member roadside benefits promoting out of pocket cost to be paid. The member paid their portion on both service. The member received the winch out service but did not need the tow. The member was partially refunded $103.50 due to not receiving that service. Spoke with member apologizing for any inconvenience this may have caused. Advised member refunded has been completed. Member advised she got everything taken care of and was happy with the follow up.

• Initial Complaint

  09/07/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Horrible service wish AT&T did not contract them for roadside assistance. They failed to complete my service after charging my debit card for service. No tow truck showed up after hours called back and they tried charging me more I asked for refund did not want to further be inconvienienced. That was a month ago no callback no refund no explanation just bad service all across the board!

  

  Business response

  11/04/2021

  Business Response /* (1000, 18, 2021/10/12) */ Member called for towing service. We were successful securing service with 30-minute ETA. The service provider had to extend the ETA multiple times due to being on other jobs. We located another service provider to assist but the member did not want to wait any longer. The member was refunded the $6.00 out of pocket cost that was paid. Reached out to the member to apologize for any inconvenience this may have caused leaving voicemail with direct contact information. Submitted goodwill for the inconvenience. Consumer Response /* (3000, 20, 2021/10/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Their response is false and simply not true. There were several conflicts, inconvience, and lack of consideration on incident date which were not mentioned. Never received a call from Allied until 10/12 which is well past the incident date 8/9. Took months to receive extra 6$ tow fee that was charged seperate of my phone bill which includes "roadside service fee", but no service was complete. They like to highlight the 6$ price but not only is that false but it's clearly not about the money, just bad and unacceptable treatment of 20+ year Att customer! Have not received any "goodwill" either, that is also false. Business Response /* (4000, 22, 2021/10/20) */ Reached out to member once again with no success. The member was refunded the $6.00 out of pocket cost paid on 9/2/2021. The member's goodwill was processed and mailed on 10/15/2021.

• Initial Complaint

  05/04/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  We are a contracted provider of Allied dispatch. We have a lot of Po's that have Credit cards that have been declined. We just want paid for our services. I have been trying for 4 months and the unpaid charges keep increasing. We have called their dispatch only to be transferred. A voicemail that says they will call back in 24-78 hours. never have. I have called and emailed with no response.

  

  Business response

  05/19/2021

  Consumer Response /* (2000, 6, 2021/05/04) */ Allied has contacted us and paid the unpaid invoices. Contact information was also provided for any future issues. Thank you

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩