Business ProfileforAqua Living Factory Outlets

On August 24th, after evaluating and comparing different Hot Tub we decided to buy a Catalina Kennedy at Aqua Living Store in Las Vegas. Looking at the specification sheet everything was included and it seemed a great Hot Tub, until delivery date . We chose our own delivery company because their company , even if they were using the same crane company I used, they were doubling the charge for the crane. First surprise, they charged a pick up fee, never mentioned or discuss before, of $125 then reduced to $75 because the pickup agent argued about it. Then once delivered , there were a lot of damages and most importantly missing components . We realized immediately the ozonator was missing and then the low power circulation pump was also not there. LPI was pretty expeditious in fixing some of the issues sending a panel out and the ozonator, but when the technician came he informed me the tuff cover was not fixable and the circulation pump was impossible to install due to different plumbing needed. I went back to the store and the sale agent , who sold me the spa, agreed with me that a dedicated low power circulation pump was in the standard configuration description and in the specs sheet and he said he would have contact the company to rectify the problem. Well LPI called me trying first, to tell me they evolved the design and now there was a 2 speed pump and then, someone else replied to a case number i opened stating the circulation pump was an option and needed to be ordered and paid extra. I asked for clarification sending out the web site description and the specs sheet and their answer was well we don’t know why is there for us that is an option. Well if you go online and check their website , there is no option to order a low speed circulation pump , why ? Because it’s described as standard equipment . I went back to the store and my sale agent doesn’t work there anymore… this is not only a false advertising infringement but also consumer law.