ComplaintsforBest Choice Roofing Jackson, LLC
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Complaint Details
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Initial Complaint
09/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Roof installed on 5/25/2023. They damaged our property and bushes and shutters. They only gave us $130 credit for that. We were told that we didn't owe anything after insurance paid from the beginning. We were lied to. We have broke shingle and some not fully pressed down and they refuse to fix them or even gives us credit for them. I have spoke to 5 people and keep getting the run around and they all act like they aren't at fault for lying. They say they will fix the shingles that were never right to start but then act like I never mentioned it. Or tell me they didn't do it or it's not under their warranty its the single companies fault. I have been trying to get this resolved and no one will do anything and keep passing it over to someone else. They even showed up to my house when I told them not to because I was sick. And acted like I haven't told them about the shingle problem and want to discuss the $682.01 we still owe. Then I show them the shingles and they act like its not their fault or won't fix it. I am tired of dealing with the lies and harassment. They need to credit us and fix our roof. A new roof shouldn't have so many problems.Business response
09/26/2023
This is a partner owned store and should not fall under the corporate account. Please move to be under ************************* owner of Best Choice Roofing Jackson LLC. Thank youCustomer response
09/28/2023
So no one will return our calls. We still need the shingles fixed and also to discuss the balance. My husband has sent messages and no response.Customer response
09/28/2023
Finally got someone and was told they will not do anything as long as this complaint is on file. Okay so they won't fix our roof and won't tell us who to talk to about getting it fixed. They want the $600+ we owe and then they "say" they will fix the roof. But the job was incomplete to begin with. I just want to be told it will be fixed and we have no issues paying the rest. Why would anyone pay full for a job thay isn't done right or complete!Business response
11/06/2023
This is a partner owned store and should not fall under the corporate account. Please move to be under ************************* owner of Best Choice Roofing Jackson LLC. Thank youCustomer response
11/06/2023
Complaint: 20607824
I am rejecting this response because: Finally got someone and was told they will not do anything as long as this complaint is on file. Okay so they won't fix our roof and won't tell us who to talk to about getting it fixed. They want the $600+ we owe and then they "say" they will fix the roof. But the job was incomplete to begin with. I just want to be told it will be fixed and we have no issues paying the rest. Why would anyone pay full for a job thay isn't done right or complete!
Sincerely,
***************************Business response
11/06/2023
We have spoke w/the homeowner and are working on sourcing a bundle of shingles to correct the issue at hand.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.