ComplaintsforCarolina Lease Mgmt Group
Portable Storage Units
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Complaint Details
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Initial Complaint
01/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My payment is due on the 15th of each month, but Carolina Leasing considers it late after the 20th. I generally mail it on the 15th and it arrived by the 20th except this past November, 2023 it was delayed by the ************ ********************************* or company Carolina Leasing. The company is saying I should be charged a late fee because the payment was processed on 11/26/2023 which was a Sunday and they were actually closed. This all happened during Thanksgiving week. The bank last day of business was 11/22/2023 Wednesday and the next day of business was 11/27/2023 Monday. Im not sure what the *********** and the company holiday schedule was this is what causing me to file this complaint. I can produce a copy of each check I have mailed to Carolina Leasing and the date of the check is when it was actually mailed without any of them being late. One time I did make a phone payment for an additional $10 fee to keep the payment from being late. I could have the payment directly draw from my account but it only offer for an additional fee and this is why I have to mail the payment.Initial Complaint
11/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have been dealing with this company for 4 years. I currently owe them a total of $273. Of which Im almost certain I have already over paid from my original contract. I admit my payment is past due, however 3 days ago I received a letter stating that I owed $273.34. Today I received a letter from a repossession company stating that they would be coming to get my shed unless I paid half of the past due amount which they listed as $422.34. The $273.34 will pay my shed in full. This company scams and if I can find all my payment records, I will be overcharges.Initial Complaint
10/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
I purchased a barn from these guys in 2020 i work during the pandemic and my misses was diagnosed with cancer she wanted a barn so we got one. We paid on the first every month since then. Bill due on the 15th they send bill via mail payment not on bill call or txt saying pay. We pay on companies website we get a confirmation number that we write down and file in our filing cabinet. Repo gets called out first time we call with repo man that say we paid so now we just have to pay repo fee. We pay faithfully on the 1st every month before due date same stuff accure repo 2 got to pay we pay we continue to pay same as before same thing calls payment not showing mind you qe have confirmation numbers for each payment my misses last payment from customer service lady you almost finished paying it off you got 400 left to go. Go to work next day my misses call me repo man at house they taking the barn. We call give em what they asked for confirmation numbers etc. Barn still at repo man. I am furious 1 because they whole work thru pandemic paying for my misses doc bills and paying that. And if i dont get this resolved i am pushing legal action.Business response
10/23/2023
The company has reviewed this complaint. According to our records there is not customer by the above name in our system.Customer response
10/24/2023
Complaint: 20701089
Name on Account is ************************* and ******************* from **** *********** in ******* ** *****. You guys just sent me a text message asking me to pay a bill on something i do not have in my possession. If i wont on file my phone number wouldn't be.
I am rejecting this response because:
Sincerely,
*******************Initial Complaint
08/08/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
Very misleading, Did not disclose rent-to-own/purchase agreement, contract misleading and pricing. April 2023 we thought we were purchasing a shed from ***********, LLC. We made payments ahead of schedule never late, after adding up the payments we had paid and what we thought was left we found out that we had a rent-to-own charge that was taken out of our payments and only 1/4 of the payment was applied to the principle, and a charge of $2913.66 for 36 months rental was added into our our contract without explaining that; this was an contract for an ***. We put down payment of $2000 and a out of that they took $288.65 for a deposit. the sale price of the shed was $4573.00, if we would have known that they was putting us on a rental we would have paid this out right and saved us $3350.00. They did not inform us of the *** information, we did not find this out until after the 90day deadline was over and all they could say was they were sorry, no one told us about the other fees. We paid them off and requested that we receive our $2193.66 since we did not rent it for 36 months. We were told no and we would only get the $288.65 back. I can guarantee I will never do business with this company again or recommend a one to do business with them in the future. They multiple lawsuits against them and they all have the same reasons as we do. I wish I would have known that before now!Business response
08/18/2023
After review the complaint, Carolina Lease Mgt. Group does not, nor has ever had a contract with ****************************Initial Complaint
02/01/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a shed from Carolina *************** on a 90 day same as cash. They said it was the company policy to put me on a rent to own status but I could still do 90 days same as cash. When I called to pay of the shed prior to the 90 day deadline they told me that my ****** deposit would be returned to me when the payment was complete. I received a letter from them stating that I owned the shed and it was paid in full, however no deposit check has been returned. I would like my 250. back! I try calling and it goes to voicemail, but the mailbox is full.Thank you,*************************Initial Complaint
11/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Predatory business practices. Made payoff amount listed on website. It turned out payment was made a few days after the "effective date". Carolina ****************** has been adding full months' rent and late fees, and has amounted to over $700 in additional charges for a **** dollar shed that we attempted to pay off.Initial Complaint
07/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This company is very poor about keeping records. I was told back in June the ledger would be pulled with all my payments etc. and they would contact me. Here we are a month later and nothing from them but a email begging for more money. This company does not do what they say they will do. All they do is call and email multiple times and never do what they say they will. They need a better way of doing things and making sure their customer needs are met. At this point it is clear customers are not important to them at all. All they do is beg for money and you never get a receipt of your payments. But they can email you begging for money but cant email your ledger or receipt.Initial Complaint
12/19/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
12-09-2020 982561 2,685.81 when i paid the building off the building belong to me, which i tried. The price was different. I paid extra money to go toward the principal, but it was not applied to the principal. They are taken the extra money add to the months ahead where i am paying for rent on the building. they have not tried to resolve the problem, for i have call to talk to them and now they are adding the rent to the principal. Please try to help for i am on a fit income i cannot afford this. Thank you.Initial Complaint
09/10/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I financed a very small portion of a shed. I called to make my first payment and paid $350.00 They would not provide any info on why i couldn't see a statement total. What i paid what my pat off was and the staff was very elusive. I received this months bill with the intent to just pay it off because of the lack of info contact or anything with them and NOW the numbers are all disconnected and the only thing working is the payment number. But I cant get a payoff amount nor any info. There are currently 16 other complaints out on them and I would like to pay honestly my balance and receive my title for the shed I purchased. I will not make a payment to a bogus website but THIS BUSINESS IS SCAMMING PEOPLE by trying to make you pay interest or say there system made errors. Now there is no way to contact them and I could effect my credit if I dont pay. PLEASE HELP I have attached the WIERD invoice they sent which they broke down m y 350.00 1 time payment into this.Business response
10/22/2021
Business Response /* (1000, 7, 2021/09/30) */ see attachedInitial Complaint
07/04/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Purchased a shead rent to own.in 2019. called for payoff and paid amount that was told to me. was sent a letter of ownership. a week ago someone called me and said we still owe 270 dollars cause another client paid on our account and they reversed charges. this happened once before and we gladly paid the difference. but know this is CRAZIE is this a SCAM. Should we pay? the sent a bill a few days ago and now the amount went up 100.00 to us owing 370.00//
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Contact Information
Customer Complaints Summary
11 total complaints in the last 3 years.
4 complaints closed in the last 12 months.