Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my rent on April 14th 2025 in the amount of $400. I prepaid most of the $500 rent for May. On April 30th I received a text message from Kaizen Realty stating they are the new property management company and ********************* is not longer doing so for property address of ******************************* The new portal did not reflect my pre payment of $400 in April. I provided proof through via email , text messages of what I already paid before Kaizen took over. I was told thats all I had to do after several attempts to get in touch with someone . It never got updated even though proof of payment happened. I received another phone call and text from an employee named **** who verbally told me over the phone that they now have to wait for *** to send that information over even though my proof of payment is sufficient. I was told by May 10th 2025 that the portal would be updated . As of today , it still Hasnt been corrected. This is causing major stress and duress.

  Business Response

  Date: 05/30/2025

  Hello,

   

  The tenant paid the rent to previous management company. We notified the tenant  that the emails he received were automated by the system and to ignore them for now. We could not post the payment he made to the previous management company until we received the payment from the management company. We have received the payment and it has been posted to his account on *******. Please let us know if you require anything else from us. I have attached the rent ledger where the payment was posted. Thanks! 

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $50 for an application fee and was advised I need to contract credit bureau to see why I was denied. They dont give out denial reasons

  Business Response

  Date: 01/02/2025

  Hello,

  I have attached Terms and conditions for our Company the client signed before summitting the application stating all fees paid are non refundable. I have attached the denial letter sent to applicant to contact the credit Company to obtain more information. Let me know if you need anything else. Thanks!

   

  Terms and conditions
  Applicant(s) represents that all of the above statements are true and complete and authorizes verification of all of the above information by all means available, including employment, personal references, credit records, public records, current and previous property owners and criminal records by the Owner and/or Property Manager. Applicant(s) acknowledges that false information may constitute a breach of the lease entitling the Property Owner, at the Property Owner's option, to repossess the Property. Further, Applicant(s) expressly authorizes Owner and/or Property Manager (including a collection agency) to obtain Applicant(s) consumer credit report, which Owner and/or Property Manager may use if attempting to collect past due rent payments, late fees, or other charges from Applicant(s) both during the term of the lease and thereafter. Applicant(s) also understands and agrees that this application will be retained by the Owner and/or the Owner's Property Manager whether or not approved. Applicant(s) understands and agrees that, in the future upon request, the Owner and/or the Owner's Property Manager will release information concerning the Owner's experience with Applicant(s) as an Applicant/Tenant(s). Applicant(s) understand and agrees that this application will not be processed without the "Processing Fee". Applicant further agrees and understands that this Processing Fee will NOT BE REFUNDED regardless of whether or not the Owner accepts this application for residency and the Pre-paid Security Deposit shall NOT BE REFUNDED if application is approved and applicant fails to execute a lease and take possession of the subject Property.
  By submitting this application, I am: (1) giving KAIZEN Realty permission to run a background check on me, which may include obtaining my credit report from a consumer reporting agency; and (2) agreeing to the Buildium Privacy Policy, Terms of Service, and Arbitration Agreement and Class Action Waiver.
  Agreed to
  Yes
  Agreed by (write your full name below)
  Zsquita *********
  Submittal date
  12/18/2024 10:42AM

• Initial Complaint

  Date:08/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked to be released from representation of realtor and was advised in order to break representation we would have to pay a $400. The realtor was not knowledgeable and did not provide us with homes that we desired.

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Formal complaint regarding as renters of ************************************************************************* managed by Kaizen Realty, LLC. Moved in Monday, March 13, 2023. House was filthy, had not been cleaned prior to the start of our lease. There were several insects within the house. I called the property manager, and a maintenance man performed a minimal floor sweep that day (<20 minutes). A maintenance individual from Kaizen came a few days later but did not do a satisfactory job. We ultimately hired a professional cleaning crew.There are weeds overgrowing the entire property. I complained about this upon moving in, and nothing was done to remove and treat the weeds across the property. There is a water leak in the first floor ceiling that continues to leak. The leak was first noticed on July 3, 2023. A maintenance man from Kaizen came to the house July 5 and stated that the lead was due to a broken window seal that he fixed. On the evening of July 5, heavy rainfall resulted in continued leaks and worsening cracking. THIS IS AN UNSAFE SITUATION FOR MY FAMILY. THIS MUST BE FIXED IMMEDIATELY. Multiple receptacle outlets in the home have not worked for months. We contacted Kaizen to have this addressed months ago -disregarded. There are multiple poorly sealed doors and windows that result in easy entry into the house for insects and other pests. Several doors and windows must be resealed, as well as new weather stripping installed. This has also resulted in excessive energy bills ($500 one month).The first floor toilet does not sufficiently flush. The toilet routinely requires 2-3 flushes in order to fully flush the contents after using the toilet. We were told today by the maintenance man from Kaizen that this first floor toilet is "only meant for urination." The responsiveness of Kaizen to our requests has been inconsistent, at best. Furthermore, even when acknowledging our requests and complaints, they are rarely satisfactorily resolved.

  Business Response

  Date: 08/15/2023

  Good afternoon,

  
  

  I am sending this email regarding the better business bureau complaint that was made by ******************************* at *********************** *************************** made all the repairs to the items requested. The flower bed weeds were cleaned out and removed from the front and backyard. The grass was cut and the edge front yard and back yard. The toilet in the downstairs restroom was replaced. All the widows throughout the home have been sealed properly. The weather strip for the front door has been replaced as well. The work order was completed and confirmed on July 17, 2023.

  
  

  Sincerely,

  *****************************

  Property Manager

  KAIZEN Realty LLC

  m: ************** / p: **************

  a: ***********************************************

  Application Link: Click Here

  Rental Listings: Click Here

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We been complaining for months about our roof and flooring. We have water damage from the rain and its now turning into mold! My husband and I both have contacted kaizen Realty several times about this problem. When it rains.. it rains in our house! Not only that the roof caved in in the kitchen on 12/08/22 and me calling and telling them about the problem on 12/07/22. Two guys came out and looked at it and said they would be back to get started and no one showed back up! I have children and my entire house smells like mold. This most definitely an unsafe environment for me and my family

  Business Response

  Date: 10/20/2023

  Better Business Bureau

  
  

  
  

  Subject: Closure of Complaint Case Number ********

  
  

  Dear Better Business Bureau,

  
  

   I am writing to provide an update and request the closure of complaint case number ********, which pertains to a delay in making necessary repairs to a property managed by Kaizen Realty.

  
  

  Firstly, I would like to express our sincere apologies for any inconvenience caused by the delay in completing the repairs. We understand the importance of maintaining properties in a timely manner and strive to provide the highest level of service to our clients and tenants.

  
  

  In this particular case, the delay in making the much-needed repairs was due to a financial hardship faced by the property owner. As the property management company, we are responsible for coordinating and executing repairs based on the owner's instructions and financial capabilities. Unfortunately, the owner experienced unforeseen financial difficulties, which resulted in a delay in providing the necessary funds for the repairs.

  
  

  However, I am pleased to inform you that all repairs have now been completed. Once the property owner was able to overcome their financial hardship, they promptly provided us with the necessary directions and funds to proceed with the repairs. Our team worked diligently to ensure that all repairs were carried out efficiently and to the highest standard.

  
  

  Sincerely,

  
  

  *********************************

  Principal Broker

  Kaizen RealtyAnthony O. ****************, Broker,GRI,ABR,SRS,PSA,AHWD 

  KAIZEN Realty ************************************************

  C.************ O.************ F.************

  e. ******************  w.*******.kaizen-realty.com

  ** ******* #****** MS ******* # *****