Customer ReviewsforCabins for You

I rented a cabin for spring break. The day before my arrival I was called and asked if I wanted to change or cancel my reservations. I said no as I had already flown to North Carolina where I was picking up my in-laws. They told me my cabin had something wrong with so the would accommodate me by giving me two different cabins to stay in over my 4 night stay. The first cabin was very nice. But after the second night I was told the other cabin would be ready early because I was moving with food and children. We had to wait over 3 hours for it to be ready. Then to be disappointed by how dirty and run down it was. The sheet looked dirty and dingy. The floor was so dirty my granddaughters socks had to be thrown out. None of the TVs worked. They sent maintenance that could not fix all the TVs. I asked to be moved but was told that they had nothing available. I went to the cabin that I Originally rented and someone else was in it they didn’t seem to be anything wrong with it at all. They lied and I was not accommodated, having to move in the middle of your vacation with kids is not fair. I would NEVER use them again.

Horrible Experience! Dirty Cabin! Never Again! Hiker's Hideaway We booked this cabin and upon arrival at our cabin, there were dirty dishes in the cabinet, food on the floor, the hot tub water was green and without chlorine, the air hockey table didn't work, there was a water bottle left on the banister, ripped felt on the pool table, a dirty pan left in the dishwasher and no dishwasher pods to wash the dishes. We have never had issues like this when going through other booking sites. I reported this all to Cabins For You upon arrival and they basically said they would file a maintenance report, but not sure what that even meant. The cleaning people arrived the next day (Thanksgiving) with a Folgers can and told us to take 2 of the chlorine tablets in the can, and put them in the feeder, then to give the rest back to them, which we did. We ended up having to clean all of the dishes in the kitchen due to the fact that we didn't trust that they had been cleaned and didn't want to get sick. I provided all of these details to Cabins For You and they basically told me that they would give us a gift certificate for $75 (4% of what we paid) to rent from them again. This is unacceptable and I then came to find out that there were issues with this property just 4 weeks prior to our stay. We went back and forth and Nicole at Cabins For You was unwilling to refund ANY of our money of over $1900 for a 4 night stay. I would NEVER stay with them again and encourage you to look else-ware when considering properties for rent. Totally unprofessional and customer service was pretty much non-existent!

My family and I traveled for 5 hours to stay at the The Hanky Panky cabin in Gatlinburg TN. We got here at 3pm but check in time wasn’t until 4pm. We were told that the cabin needed to be inspected first before we were let in. So we drove around the town and came back at 4pm. Upon entering the cabin, specifically the Cabin located in Sevierville city, I immediately noticed the smell. When I opened the dishwasher it was full of dirty dishes and food. This was a huge disappointment. When speaking to the manager Paige, she was very aggressive and rude. She did offer to send someone out to clean the cabin but she was not apologetic, instead she had an attitude. Again very disappointed!!! Will not recommend!

My 7th year booking with this company and it will be last time. This company has erroneous finance practices and force consumers to sign a contractual agreement that they do not enforce. When balance discrepancies arise the contractual agreement is no longer use as substantial evidence. The contractual agreement shows total cost and applicable total paid and remaining balance however this company uses a separate financial tracking system that is not shared with consumer which due to the information being withheld from the consumer it results in discrepancies that will always have the consumer on the losing end. When discussing my issue the told me that the contractual agreement should be viewed as a perception and not a legally binding document. I like the cabin accommodation offerings but I can not in good faith continue to patronize a company that represent perception versus fact when it concerns financials.

Terrible service, membership fees months after cabin rental due to a scam they run on their website where it automatically enrolls you. They are dishonest

Horrible experience! The "cabin" turned out to be a old apartment building, dingy at best. While it said twice in the listing it was a cabin and that we would have the "whole cabin" it was not. The "condo" itself was dirty, a diaper left from the last people on floor, chips in hot tub, and the last people's hair in tub, sink, and counters. The bed was so old I couldn't even find manufacturer information, horribly uncomfortable. The couches were ripped up and in terrible shape. Dirty dishes. Shower curtain covered in mildew. Tried calling, took 3 days to finally speak to a manager and they at first offered me 65 dollars, finally have back 100, not even enough to cover a 1 night stay. There is more, but I think you get the point, I'd suggest getting a cabin elsewhere, I've been coming to gatlinburg area for years and never had a company be so callous and a place in such poor shape, deplorable.

Rented 2042 ******** *** Pigeon Forge. By Dollywood Paid $1,836.70 for 3day for a nasty and filthy cabin. To start no parking cabin was under construction only the outside decks and they still did not feel safe. Lumber took all leave ground had to park on a concrete pad ready to slide down the mountain. NO WORKING LIGHTS OR OUTLETS in master bedroom lamps on floor, someone tried to fix outlets in master bedroom and bath copper wire and screws all over floor and counter top. Place as so filthy placed towels on bath and bedroom floor to walk on, and the rugs so nasty i cant believe people live like this, food and dirt under table just so nasty dishes in kitchen not washed im so glad we ate out every day. I WANT MY CLEANING FEE PER STAY BACK $225.00 the place was disgusting. Property should not rehabbed NOT RENTED.

This was our second time staying in the oak hideaway cabin with cabins for you. The first time we had no complaints and enjoyed our stay so much we booked it again . They have obviously changed cleaning companies because this time the cabin was disgusting. It smelled like dog pee so bad in the living room that we couldn’t even go in there . We used an entire can of Lysol to make it bearable in the cabin. The floors were covered in dog hair and the dishes were dirty . The silver ware had caked on food on them . But that’s not the bad part .. my elderly father , my son and daughter were eat up in bed bug bites . I sent an email when we got home with our concerns and to inform them of the bed bugs and they offered to give my cleaning fee of $125 in the form of a gift card they flat out refused to give a refund for the cleaning fee. Several days later my bank account was charged $150 . They stated there was feces on the rug of the room we didn’t even go into. The pictures they sent were of big turds my 5 lb yorkie poops rabbit size pellets . I told them I would be more than happy to send them pictures of her poop . They not only refused to make it right and correct the situation . They lied about the gift certificate and charged me an additional $150.. we will never use this company again. They are deceitful people . They also never once addressed the bed bug issue so that tells me they already knew about it .

Owl's Mountain View was a terrible pick. Out of all of the beds (2kings, 1queen, 2twins) none of the linens were clean. The twin beds had urine stains on them and it was a Queen bed in the room that had brown spots on the comforter. One of the king beds had stains all on the pillows and white stains all on the comforter. In this same toom, there was mold in the corners and nasty Q-tips on the side of the sink. In addition, there were red stains on the rug in the bathroom. The other king bed had stains on the comforter and pillows as well. On top of that, when the water was turned on, it ran brownish in color and gave off a foul smell. When I asked about a partial refund they said I couldn't get one because we had already checked in. We only stayed one night and we had reservations for 4 days, 3 nights. We were told that someone would be out the next day to clean up and make it right but they didn't send someone out until 3:45p.m the next day. So what were we supposed to do, sit in a nasty cabin, NO. We packed up and left and were still denied a partial refund of the room. Check in time was 4p.m and we arrived almost an hour and a half after that so it was no reason for the Cabin to be as nasty as it was. We drove 7 hours expecting a nice and clean Cabin in the woods just to be disappointed ??