Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I contracted Wesley Financial to try to terminate our timeshare with Bluegreen. After we gave Wesley Financial close to $6200.00 and listen to there sale pitch. Wesley Financial forward a letter of termination to us to email Bluegreen/ customer service. After I tried several attempts to reach out to *********/customer service with no response over 2 monthes. I reached out to Wesley Financial again because I felt that process wasn't happening.Wesley Financial again sent us a different letter of termination to sent to ************************** again. During this whole process Wesley Financial told my wife and I not to say anything to Bluegreen about contracting with Wesley Financial to end our timeshare contract with Bluegreen with our termination process.After I sending the 2nd termination letter to Bluegreen/ customer service once again, I did receive a response back from Bluegreen Vacations regarding my decision to end our timeshares contract. ******** customers **** talked to me what I need to do, cost to terminate our timeshare, and any other expenses or few options I need to know before my wife a d I proceed further. I reach out to Wesley Financial what I found out and need proceed further with limited time but I was setup with Wesley Financial meeting 3 weeks out for counseling but my time duration with Bluegreen was only for a very short window to end my timeshare contract Wesley Financial told me to proceed with the termination process but still telling me not to say anything to Bluegreen about Wesley Financial in background.I proceed with the termination of my timeshare and had to pay my termination expenses.Wesley Financial did very little to work with me to end my timeshare.I did all the leg work and talking with the Bluegreen ****For what I had to pay to Wesley Financial for there service was joke and a scam. Wesley Financial wouldn't prorated it nor reimbursed me for any of the $6200 I gave them.Wesley Financial is scam!!!!!!

  Business Response

  Date: 07/15/2025

  Thank you for taking the time to reach out and share your concerns. We understand that navigating the timeshare exit process can be both stressful and complex, which is why we make every effort to ensure our clients are fully informed and supported from the very beginning. Before initiating any resolution efforts, we clearly communicate, both during our verbal consultations and in the written enrollment agreement, the critical role of client participation throughout the process. We are genuinely sorry to hear that you feel our services did not meet your expectations. Your satisfaction is important to us, and we always take feedback seriously. However, we want to reaffirm our confidence in the value and effectiveness of the services we provided. Our records show that our team maintained ongoing communication with you at every stage of the process, providing guidance, updates, and support in accordance with the scope outlined in your agreement. Ultimately, our collaborative efforts led to the successful resolution of your timeshare ownership. At this time, no refund is warranted, as the terms and scope of our services were clearly outlined from the start and have been fulfilled. If you would like to discuss your experience further or share any additional feedback, please feel free to reach out to us directly.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started to work with Wesley Financial on October 2022. They assured me that they would be able to get me out of my Capital Vacations time share. With no problems and even reassured me with a one year money back satisfaction guaranteed. Well that was all a lie I was told I signed a 5 years contract with them. Before they would consider giving me my money back. I am completely unsatisfied with there work. It has been nothing but telling my tragic story over and over again to them. And still giving me the same cookie cutting response to capital vacations. They are terrible at communicating. If you don't have contact with them even if they don't contact you after 30 days your contract is void. I have been passed around to several times to different people and they each tell me to do the same thing that the last person told me to do they are as crooked as the time share I am trying to get out of. I have voiced this complaint with ***** people in there company and they seem not to care and remind me if I don't do everything they say how they say it my contract is void. I wish I would have checked the BBB *** earlier to see that they are not what they claim to be. I feel thought I was taken advantage of my grief. I. The whole situation.

  Business Response

  Date: 07/02/2025

  Thank you for taking the time to share your concerns, ******. We understand that each timeshare ownership is unique, which means the time and cost of achieving a resolution can vary based on the specifics of the ownership and the timeshare company involved. While some clients see quicker outcomes, others may require more time due to the complexity of their situation. This variability is clearly outlined in our Enrollment Agreement, which details our process, timeline, and guarantee, and is thoroughly reviewed and agreed upon before any work begins. Our records confirm that these items were discussed with you. We apologize if our communication fell short at any point. Our team-based approach is intended to provide consistent support throughout the process, and while you may interact with multiple specialists, we remain committed to maintaining continuity and staying focused on achieving a resolution. As part of our efforts, a settlement offer was presented on your behalf but declined, as it did not meet your expectations. Please keep in mind that while we advocate for the best possible result, the decision to accept or reject any offer is ultimately yours. Wed also like to clarify that the success of the process depends on continued client participation and cooperation throughout. We take these matters seriously and remain committed to honoring our agreement with you. If you have further concerns, we welcome the opportunity to speak with you directly. Our goal has always been to help clients achieve timeshare freedom, and were here to support you however we can.

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took our money 3 years ago of 5700. Has us jumping through a bunch of useless hoops that lead no where and then keep talking like they didnt understand why these people dont answer. Complete waste of time and money

  Business Response

  Date: 06/23/2025

  We appreciate you reaching out to us with your concerns, ******. Every timeshare ownership is different, and as a result, the time and cost involved in reaching a full resolution can differ from one situation to another. Our team has years of experience in this industry, and we adapt our approach throughout the process to ensure the best outcome. We have located your file and can confirm that our team has recently contacted you to discuss your concerns, update your preferred method of contact, and outline the next steps. Currently, we are awaiting a response regarding our most recent action point. We remain fully committed to following through on our enrollment agreement as we work towards your complete timeshare exit. If you have any additional questions or concerns, please dont hesitate to reach out to us directly. Were here to help.

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Wesley Financial Group to help me get out of a timeshare contract. To date, they have done nothing to facilitate this request. They just keep blaming delays on the timeshare company.

  Business Response

  Date: 06/23/2025

  Thank you for expressing your concerns, ***. At Wesley Financial Group, we work diligently to address the complexities of timeshare ownership, a process that often requires several steps and procedures. We want to assure you that we have followed through on our obligations as outlined in the enrollment agreement you signed before we began our work together. Since the beginning, we have maintained ongoing communication and set clear action plans to move the resolution process forward. Our team has been proactive in addressing all necessary requirements and ensuring that your cancellation progresses in accordance with the terms of the agreement. The timeline for resolution can vary significantly, ranging from as little as one day to the full term of the agreement, depending on the unique circumstances of each ownership situation. After reviewing your file, we can confirm that our team has reached out to discuss your concerns, explain our process, and provide detailed information about possible timelines. We appreciate your continued communication and want you to know that we remain dedicated to supporting you throughout this process.

• Initial Complaint

  Date:06/12/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** ****, the contact representative for ***, stated, " we believe you have a strong case and we will take you on as a client." we offer $2000 down and $291..46 monthly until the full amount is paid to get you out of your contract with ****************. We understood this to be a money back guarantee unless resolved. We received a settlement offer in January ******* stating T&L best and final offer to negotiate a settlement. We explained this was not an acceptable resolution we were promised, they (WFG) continued to take our monthly payments and then promptly informed us in June 9th, that they're leadership ***** had advised us they were not able to help us any further going forward.

  Business Response

  Date: 06/20/2025

  Thank you for sharing your feedback, *******. We sincerely regret any confusion or disappointment you have experienced during this process. We want to assure you that our team has been actively working on your behalf and has engaged in multiple negotiations throughout your timeshare resolution journey. As part of these efforts, we presented two settlement offers, both of which were declined because they did not meet your expectations. Please understand that while we strive to achieve the best possible outcome for every client, the final decision to accept or reject a settlement always rests with you. Weve reviewed your file and can confirm that our team has been in recent contact. Thank you again for your patience and for giving us the opportunity to assist you. We remain committed to working with you toward a resolution.

  Customer Answer

  Date: 06/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I decided to sign up with Wesley Financial Group to get out of a timeshare in early 2022. Initial contact was January 2022 and "final on-boarding " was May 12th 2022. Final on-boarding is important because per their agreement, that's when the 36 month contract starts. We paid $8870 to *** to get our timeshare terminated. Like other complaints we were seriously mislead on how much we had to be involved and the very little they were involved. I won't go into detail on that, just know every complaint about them in that regard is true. My complaint is last week my wife and I both received phone calls, texts, and emails about signing a 12 month extension. The extension was needed "free of charge" because we were approaching the 36 month ***** I told them I would not sign the extension, that we were unhappy with the service and asked them in writing to honor their money back guarantee. I received another email asking to sign which I didn't respond. Then I received a phone call next business day asking to sign. After refusing I was told I'm not eligible for money back guarantee because I accepted a termination offer and sent the exit fee. However that was 6 months ago and im still not terminated and it still shows on my credit report that I have a timeshare. I have had unanswered emails or waited weeks for responses. I've waited for 15 minute resolution calls that never came. It's been a terrible experience and now that 36 months of minimal help is over I'm still in the same position as I was when I called them. I have been patient and I've spent over 11k and no results. If you put it in the agreement and you say it loudly in your ads then you should honor you 100% money back guarantee. We did everything you asked us to do. We made the hard phone calls, sent the embarrassing emails, and spoke about personal hardships with strangers per your request. We ask that you hold up your end of the agreement!!

  Business Response

  Date: 05/23/2025

  Thank you for taking the time to provide your feedback. We understand your frustration and are sorry to hear that your experience with our company has not met your expectations. At Wesley Financial Group, we are committed to helping clients find relief from unwanted timeshare obligations, and we take all feedback seriously as part of our ongoing efforts to improve our service. Our team has worked diligently to advance your cancellation and has made several outreach attempts to keep you informed and involved throughout the process. From the outset, we strive to clearly communicate our procedures and set expectations, emphasizing the vital role client participation plays in achieving a successful resolution. Regarding your eligibility for the money-back guarantee, our records show that a settlement offer was accepted and the exit fee was submitted. Currently, we are awaiting final confirmation from the developer to officially complete the termination. We understand how important this last step is and fully recognize your concerns about the timeline. Please rest assured that our team is actively monitoring the status and will provide you with an update as soon as we receive confirmation.

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23325325
  
  I am rejecting this response because:

  I am still receiving missed payments notices from the timeshare. It's not terminated. In your response you recognize that it's not terminated by saying rest assured we will continue to update you. The deal was, terminated within 36 months or 100% money back guarantee. That's a large reason I decided to use your service. This has not happened. I am not free of the headache or the negative credit reports. Your team dropped the ball by taking too much time to respond back if a response was given at all. Honor your deal!
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 06/04/2025

  We have recently been in contact and are pleased to confirm that we have reached an amicable resolution, including an agreed-upon extension to continue finalizing your timeshare termination. Please know that we remain committed to honoring our agreement and seeing this process through. We appreciate your patience and the opportunity to continue assisting you.

  Customer Answer

  Date: 06/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am dissatisfied with this company and believe I should be entitled to my money back guarantee they offered from the beginning. I have been working with Wesley financial for over two years. During my time I have been switched 4 times between agents. I have continued to communicate there emails to my timeshare company with no results. The company promised to assist me with timeshare exit but have only given me emails with no follow up until after contact, then they give minimum advice about a contact that already happened. I have explained my dissatisfaction with the company and ask to receive any reimbursement and they say because I don't want them anymore it's my choice, but I believe they weren't holding their end.

  Business Response

  Date: 05/22/2025

  Thank you for taking the time to share your feedback with us. We appreciate the opportunity to address your concerns. As outlined in the Enrollment Agreement signed on March 12, 2023, our program includes clearly defined policies, fees, and potential outcomes related to the timeshare resolution process. Our collaborative approach involves a dedicated team of specialists working toward achieving the best possible outcome for your situation. After reviewing your file, we can confirm that multiple attempts were made in February, March, and April to connect with you regarding the next steps. Unfortunately, we were unable to establish contact during this period. Since active client participation is a key part of the resolution process, the lack of communication limited our ability to move forward. You later informed us of your decision to discontinue services. As stated in the terms of the Enrollment Agreement, and because services have not yet reached their full term, your account is ineligible for a refund. We have sent you a document via email for your review as we proceed with the formal termination of services. Thank you again for your feedback. Should you have any further questions or require additional clarification, please feel free to reach out.

• Initial Complaint

  Date:05/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We saw a commercial about Wesley Financial Group helping people to get out of their timeshares. I called and talked with them and we signed a contract on 4-8-25. Our main concern was not leaving this maintenance fee expense for our son who was 11 when we purchased. Wesley was very sympathetic and said hopefully we paid our last maintenance fee ever. They made it sound like we could get things done before the end of the year since it was cut and dry because it was paid off.We received a written copy of the contract and several things jumped out at us. Going over things on the phone is a lot different than seeing things in black and white. The first thing was that this could take up to 3 years. We didnt catch that at all. That means not only can we not use our week this year (which we paid the maintenance fee for), but we could potentially have to pay the fee for another 2 years and get absolutely nothing in return. Second thing was that we had to lie to our timeshare company and say we werent working with an exit company or else it wouldnt work well. This definitely didnt feel right. Thats deception, which is how the whole timeshare industry works to get you to purchase in the first place. Third thing was there could be an EXIT FEE in addition to the $3500 down payment to Wesley and monthly fees of $174.75 until you reach the grand total of $6995. Once we received the contract in the mail, we knew we didnt want to proceed. It was another form of hustling people who had already been screwed, but this time on the other end. We had a scheduled phone call with a Wesley *** on 4-23-25 to talk about our onboarding process. Thankfully we had received the contract in the mail so we immediately told her we wanted to cancel this contract. She gave us no info about that process and said we had to speak with another *** on 5-1-25. That was today. We were told they would only refund $1500 out of the $3500 paid. 4 phone calls for $2000! Outrageous and unconscionable!

  Business Response

  Date: 05/11/2025

  Thank you for taking the time to share your feedback. Were sorry to hear that your experience with Wesley Financial Group did not meet your expectations, and we appreciate the opportunity to clarify a few important points. We understand that ********* ownership can create long-term financial stress, particularly when families are concerned about passing on obligations to future generations. Our goal is to help individuals and families find relief from these burdens, and we take that responsibility seriously. Prior to signing, we made every effort to ensure a clear understanding of our services, including the expectations, timelines, and payment structure. During our conversations, we provided an overview of our policies and the role clients play in the process. This includes the important clarification that, while some disputes may resolve quickly, the cancellation process can take anywhere from 1 day to 36 months depending on the specific details of the timeshare ownership. With over 13 years of experience in timeshare cancellation, Wesley Financial Group has developed a highly personalized approach tailored to each client's unique situation. Once you informed us of your decision not to proceed, our team followed the cancellation policy as stated in the agreement. A member of our team reached out to you May 6th, 2025 to discuss your specific situation and address any current grievances. If you have any further questions, please feel free to reach out to us directly.

  Customer Answer

  Date: 05/12/2025

   
  Complaint: 23274532
  
  I am rejecting this response because:
  As I stated in my complaint, I feel Wesley Financial Group asks you to do unethical things. Lying to your time share group is deceptive. We were led to believe we had paid our last maintenance fee, but when the contract arrived in the mail it stated it could take up to 3 years to be resolved. So not only would we lose out on using our week we already paid the maintenance fee on for 2025, but could potentially owe maintenance fees for 3 more years AND not be able to use those weeks either! *** also would collect $7000 in total in the meantime. Also, there could possibly be an exit fee in addition to everything else. That is not what we signed up for. Once we read the physical contract that arrived in the mail, we quickly realized that. We immediately let them know we wanted to cancel. There was a pressure element to this just like the ********* company. They told us not everyone was accepted but ours was pretty cut and dry. They bad mouthed the timeshare companies on how much they pressure you and how sneaky they are. I think they took a chapter out of their playbook. Playing on your emotions and assuring us they had a money back guarantee. I question how much they want to help their clients when they want to keep $2000 out of $3500 for 2 phone calls. On the third call we told them to cancel. I strongly encourage anyone considering *** to think again. They tell you what you want to hear, but I dont think they have your best interest at heart. 
  Sincerely,
  
  ****** ******

  Business Response

  Date: 05/22/2025

  We appreciate you taking the time to share your continued concerns. We want to emphasize that we never intend to make any client feel pressured or misled. Our goal is to provide transparent, realistic expectations throughout the process. While some cases can be resolved quickly, others may take longer depending on the timeshare location, ownership structure, and client cooperation. The 1-to-36-month range is disclosed to set realistic expectations and avoid overpromising outcomes. Our guidance is based on industry experience, intended to help clients navigate the process effectively and avoid actions that may inadvertently cause complications or delays. When you chose not to continue with our services, we followed the cancellation and refund policy outlined in your enrollment agreement. As the charge has already been reversed through your credit card issuer, we are unable to issue an additional refund. If you have any further questions or need clarification regarding the conclusion of our services, please dont hesitate to contact us. We appreciate the opportunity to have worked with you and wish you the very best moving forward.

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wesley Financial contacted me to get rid of my timeshare with Westgate. They wanted me to pay them $6995.00 and this was a $1000.00 off their normal price.I was told they had an agreement with ******** to help people to release them from their fees.I asked **** **** what I was getting for my money and to tell me the process that I would be going through.He said that is like Coke giving away their recipe and apparently I was not interested in getting rid of my time share. Told him I just needed to know what I was getting for my money. He said he was closing my file and marking it as not interested.

  Business Response

  Date: 05/08/2025

  Thank you for sharing your feedback, ******. We always strive to assist everyone who contacts us, but unfortunately, we may not be able to help in every situation. The cost to cancel a timeshare varies depending on several factors, such as how long it has been owned, the annual maintenance fees, and the status of the mortgage. Our goal is to provide clear and transparent information about our services, and we regret that this wasnt fully communicated during our conversations. We encourage potential clients to fully understand the process and the value of our services before proceeding. If you would like us to review your ownership situation further or provide any additional clarification, please dont hesitate to contact our team directly. We wish you the best of luck moving forward.

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first thought this program would help me cancel my timeshare with the *************. I was assigned to work with Beneika ******, whom I believed would advise me on the process of getting my timeshare canceled. I thought she was familiar with the cancellation process and would direct me accordingly. Unfortunately, that wasnt the case, to my frustration. I became suspicious of this process when Ms. ****** told me, Dont tell them you are with Wesley Financial Group or me. So, as instructed, I lied when asked if there was a third party involved. Then, she drafted a letter for me to send, which I did. As you can see, I can write a letter. I have written enough letters of complaint over the years. I was advised to contact Ms. ******** but after waiting over a month for her to respond, she could not assist me. I expected Ms. ****** to be familiar with cancelling a timeshare or at least investigate how the Hilton Resort processes cancellations and direct me to the correct department. Ms. ****** was aware that I had not paid my maintenance in January. She should have been aware that one of the requirements for cancelling your timeshare is to be financially current. She never mentioned that to me. I investigated what was needed to cancel my timeshare. When I spoke to the person at *************'s transition department, she informed me that they dont work with third parties like Wesley Financial Group because they scam peopleimagine that. Other than writing two letters for me, Ms. ****** was not an expert on cancelling timeshares, so I don't think that justifies the $ ***** fee that I'm still paying. Mr. ****** ***** offered to cancel the remaining balance on my account, which I believe is about $3,000. So, in essence, I paid $5,000 for two letters. I dont think that is a fair adjustment. I believe $6,000 is a more equitable adjustment. Thanks

  Business Response

  Date: 04/26/2025

  Thank you for taking the time to share your feedback with us, Varlyna. We recognize that every timeshare situation is unique, and we customize our approach to meet each clients specific needs. While the steps we take and outcomes may vary, our goal is always to provide the best possible resolution. We sincerely apologize for any confusion or misunderstandings you may have experienced during the process. We appreciate the opportunity to speak with you on April 18, 2025, and we are pleased that we could reach an amicable resolution that addressed your concerns. Your feedback is important to us, and we take it seriously as part of our commitment to continually improving the client experience. If there is anything more youd like to discuss, please dont hesitate to reach out. We wish you all the best moving forward.