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Complaint Details
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Initial Complaint
02/20/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I bought what was supposed to be a gallon bottle of concentrated Kleen Green. Bottle came with no seal, product looked diluted. I used product in accordance with directions, product had absolutely no impact on my bird mite infestation. When I went to seller reviews, I noticed other people had such complaints. Instead of getting a refund, I was questioned as to how I knew product was diluted, and asked to use more of the product, even though it had no effect with the first use. I paid almost $100 dollars including close to $18 shipping, and I just wanted my money back, but instead I was harassed. I did not get the refund that is supposedly guaranteed. I feel sorry for any unsuspecting victim who purchases from them in the future as the company is a sham who steals people's money for a product that doesn't even work or come sealed.Business response
03/03/2023
It should be noted that this is the first BBB complaint our company has received in over 22 years. A record we are very proud to state.
We noted this complaint is from *************************, but the order of 2/13 was under the name of ***************, and placed via Amazon. If there is product/order problem, it should first be immediately reported to Amazon. Amazon automatically allows returns, and the customer proceeds accordingly with a return if necessary.
The replies were very clear, and was stated that she indeed may return the product per the following correspondence to her from my Customer Service Rep:
"As previously mentioned the cap doesn't come sealed because of the active Enzymes. Trying to compare a picture with the actual product
when colors vary. We don't sell the premix in a gallon size so the only thing that ********* in the Gallon jug is concentrate. Thank you for choosing Natural Ginesis. You may return the product."
A simple phone call to us would have solved this issue quickly.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.