Customer ReviewsforTivity Health, Inc.

I have been a loyal member of Fitness your way with Tivity health for nearly a decade. Last month I had fraudulent activity on my bank account. Therefore I needed to cancel the method of payment that was on file. I called Tivity to give them a temporary payment method and told them I would call as soon as I received my new card in the mail. When I received the card in the mail, I tried calling several times and could not get a representative on the line.. this morning I received an email from Tivity, informing me that my membership has been canceled. I tried calling immediately, and when I was able to reach a representative they stated that they could not reactivate my account which was closed this morning and they would need to open up a new account. They informed me they would not be able to honor the price that I paid when I joined since prices have increased. This is very poor customer service, especially since I could not reach anybody to update my payment information and now it is my problem and I will need to pay more money to enroll. If this is how loyal customers are treated, I would rather take my business elsewhere.. I spoke with the supervisor who also informed me that she could not honor the amount I’ve been paying for nearly 10 years. A service I was once very appreciative now leaves a very bad taste. I am a caregiver for a family member and I am under extreme amounts of stress since I do not get any help from the state. Fitness is my outlet that keeps sane. ****** ******* offers a more affordable rate. I will be leaving a review with the Better Business Bureau.. **** ******

Tivity Health has been in communication with the member and were able to remediate their concerns. Should the member have additional questions or concerns, Customer Service may be reached at (888) 242-2060 Monday-Friday from 8 am - 8 pm Eastern.

Tivity raises prices and cuts services and applicable locations. Cancelation requires calling between 7 am and 7 pm... but they will gladly sign you up for service online. Don't use this service! A gym membership is cheaper and less of a headache.

Tivity Health has attempted to reach out to this individual to discuss their concerns. We encourage this individual to reach out to our Experience Center at (888) 242-2060 Monday-Friday from 8 am - 8 pm Eastern.

Member at SilverSneakers - been doing their online Zoom instructor lead classes for a bit over 1 month. I am frustrated to no end that the instructors will not turn off the annoying chat feature during exercise classes. This useless feature for exercise sessions rolls across the bottom of my screen and blocks the screen with what the instructor is doing. I have reached out numerous times to report this, and nothing is getting resolved. As a person with hearing difficulties, I depend upon seeing the entire screen, and not seeing comments made by other people who should be in fact exercising! It's annoying, it's disruptive and as a person who qualifies as an American with a recognized disability, I feel that I am being disrespected, as well as discriminated against!! Especially when the instructors make a big deal about people with hip replacement, knee replacement, shoulder problems, etc. etc. etc. for how to modify their situations. Furthermore, the instructor can't see the messages as they are typically too far from their screen to read them. I would hope as a company you would do better than to make me feel less than important to receive quality instruction that is beneficial to my health & well-being. I am extremely disappointed.

Thank you for the opportunity to review these concerns. Our teams have reviewed the feedback provided, and we believe that disabling the Zoom chat previews will prevent messages from appearing periodically on the screen. Chat messages will still be accessible through the chat panel, if desired, but by disabling "Show Chat Previews" (click the small arrow beside Chat and remove the check mark beside "Show Chat Previews") this should resolve the noted concerns. Should the member have additional questions or concerns, Customer Service may be reached at (888) 423-4632, Monday-Friday from 8 am - 8 pm Eastern.

These people are idiots! I joined October 25,2021. I paid 58.00 only to find out they took my money then canceled my membership! you canceled my membership on your own then think your going to not refund my 58.00??!!! I dont think so! I went to two gyms today...Oct.29th only for them to tell me my membership is canceled! Really???? Oct.26 I called them because I couldn't log in. the girl on the phone tried to get me to spell my email the way she mistakenly typed it into her computer. I spelled my email out 3 times while signing up. How in the world do you enter it how you want to??????? After I asked for a manager she put me on hold then came back to tell me she was able to fix it & I can access the gyms. On Oct 29th I went to two gyms for them to tell me my membership is canceled!!! How in the world did this happen??? I will be sure to let everyone I know not to join this dum place!!!!

Tivity Health appreciates the opportunity to respond to this customer's review.

The referenced individual has a membership through Tivity Health which allows access to a network of fitness locations. After entering into a participation agreement with Tivity Health, individuals select and sign up with fitness locations of their choice through the network. Tivity Health and the fitness locations are independent parties.

Our records indicate this individual enrolled on October 25, 2021. On October 26th the individual contacted our Experience Center requesting assistance accessing her online account. Additional calls were received from the individual on November 1st, and guidance for enrolling at fitness locations within the network was provided.

No additional calls have been received from the individual since that date; however, her fitness benefit remains active. Our Experience Center colleagues are available to provide additional assistance to the individual for using this benefit at fitness locations within the network. The Experience Center may be reached at (888) 242-2060 Monday-Friday from 8 am - 8 pm Eastern.