ComplaintsforValutec Card Solutions
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/03/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Valutec Card Solutions has failed to compensate me as per my Agent agreement for the sale of their products and the monthly residual commissions. I am seeking my $1,230.00 along with the $80.04 from the 2022 missing residuals. I was working with *********************** *********************************** who has been dishonest with me and has not processed my commission. Please assist.Business response
02/06/2023
Hello,
On 02/03/2023, I responded to ********************** emails to myself and *********************** regarding this matter. There was an *** trace we completed on 01/26/2023 showing the delivered amount and bank account of the ***. The next step was for ********************** to review with his bank since we could see the *** has reached his bank.
Regardless of the *** trace to his bank, I've offered to send the *** again for the full amount and have asked for him to verify the bank account for it to be sent. I've not heard back from ********************** regarding this offer. In his email to us, he requested a check to be overnighted which I believe can be done and would take a few business days to generate.
I would like to resolve this issue in a timely manner and need a response from ********************** on another *** confirming his bank account or confirming an address to mail a check.
*****************
Director, Gift Operations
Initial Complaint
07/15/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I am a valutech customer. On June 26, 2022 our gift card machine suddenly stopped working. I spent 3 hours on hold with technical support that day. I was transferred many times to different people and was disconnected several times, no one was able help me. They said I had to call back on June 27 because that department didn't work on Sundays. We called again on June 27 and spent several hours on hold and nobody could help us. Finally on June 28 they said they would overnight a new machine. We finally received a new machine on July 7, 2022 after several days of calling and being left on hold and disconnected. The machine worked for 1 day and on July 8, 2022 the new machine said our password was invalid and the machine didn't work. Every time we call technical support we are placed on hold for hours and transferred to multiple people and each time we are transferred we have to restate all the same information again, merchant ID #, name of the business, address of the business, telephone number, my full name, and a good call back number. It is the most frustrating process we have ever dealt with in our lives. When you are disconnected, they don't call you back on the call back number, so I don't know why they even ask for it. My boss has spent hours on hold and has gotten nowhere. We are so frustrated and angry over this situation. It is July 15, 2022 and we still do not have a machine that works. This has been going on for 20 days. This is unacceptable.Initial Complaint
11/22/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am a reseller for Valutec and submitted a request for a new locations gift cards over a month ago. Lori ******* and Chelsea **** were in charge of setting up the new location. In the past the gift card locations were processed within a week. In this case both Lori and Chelsea fail to respond to emails and have still not sent over the *** Sheet with the additional location. This has caused a major loss of revenue and has created ** issues. I need this *** sheet today.Business response
02/15/2022
Business Response /* (1000, 14, 2022/02/15) */ We are no longer responding to email inquiries. For new inquiries, please fill out our support request form here: https://************.com/r/****x53KE8
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
5 total complaints in the last 3 years.
0 complaints closed in the last 12 months.