ComplaintsforClosets By Design

• Initial Complaint

  09/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I got quote install by this company crappy work been in contact since work was done I get no return phone calls from anyone no resolution for them to fix their less than quality work I presented in office as well speaking to a different representative and she questioned why I was just reaching out to fine out I have been since install date my calls to speak someone always meet with excuses out of office on phone in meetings I will take message someone to return call to no avail lifetime warranty as they claim but won't even accept or fix bad workmanship

  

  Business response

  09/28/2022

  Business Response /* (1000, 5, 2022/09/22) */ ******, we understand that you have some frustrations with your Master closet. We installed your units on 6/23/22, and see that you reached out to us on 7/19 to address your concerns. We show that we've reached back out to you on 8/3,8/16,8/24 and 9/21 to address potential changes you were interested in. I see that we emailed you on 8/3, per your request for potential changes to the original contracted space. On 9/21 you confirmed 10/5 for the service date and we confirmed all items that we will address at that time. I'm sorry that you feel like we haven't communicated well, but we do show record of multiple phone conversations to try and address any outstanding issues. We look forward to coming out on 10/5/22, as scheduled, to address these concerns. Consumer Response /* (3000, 7, 2022/09/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) They act as though there has been lots of communication in which there has been very little my calls to office are always not available take messages i immediately declined to pay them any further money as I was not satisfied with quality of work and requested it be fixed they misrepresented part of install as my pics show less than quality work and now I will loose a days pay because of there workmanship in order to hopefully get it done right and in the end this whole ordeal has cost me lots of time calling waiting on responses and missing work when this is all their fault Business Response /* (4000, 9, 2022/09/27) */ Again, we have a service scheduled for 10/5 (which was confirmed by ****** on 9/21). We plan to address the issues she shared with us that were concerns. We look forward to taking care of these concerns at that time. Thank you.

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