Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/21/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I got quote install by this company crappy work been in contact since work was done I get no return phone calls from anyone no resolution for them to fix their less than quality work I presented in office as well speaking to a different representative and she questioned why I was just reaching out to fine out I have been since install date my calls to speak someone always meet with excuses out of office on phone in meetings I will take message someone to return call to no avail lifetime warranty as they claim but won't even accept or fix bad workmanshipBusiness response
09/28/2022
Business Response /* (1000, 5, 2022/09/22) */ ******, we understand that you have some frustrations with your Master closet. We installed your units on 6/23/22, and see that you reached out to us on 7/19 to address your concerns. We show that we've reached back out to you on 8/3,8/16,8/24 and 9/21 to address potential changes you were interested in. I see that we emailed you on 8/3, per your request for potential changes to the original contracted space. On 9/21 you confirmed 10/5 for the service date and we confirmed all items that we will address at that time. I'm sorry that you feel like we haven't communicated well, but we do show record of multiple phone conversations to try and address any outstanding issues. We look forward to coming out on 10/5/22, as scheduled, to address these concerns. Consumer Response /* (3000, 7, 2022/09/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) They act as though there has been lots of communication in which there has been very little my calls to office are always not available take messages i immediately declined to pay them any further money as I was not satisfied with quality of work and requested it be fixed they misrepresented part of install as my pics show less than quality work and now I will loose a days pay because of there workmanship in order to hopefully get it done right and in the end this whole ordeal has cost me lots of time calling waiting on responses and missing work when this is all their fault Business Response /* (4000, 9, 2022/09/27) */ Again, we have a service scheduled for 10/5 (which was confirmed by ****** on 9/21). We plan to address the issues she shared with us that were concerns. We look forward to taking care of these concerns at that time. Thank you.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,7:00 AM - 6:00 PM
MMonday | 7:00 AM - 6:00 PM |
---|---|
TTuesday | 7:00 AM - 6:00 PM |
WWednesday | 7:00 AM - 6:00 PM |
ThThursday | 7:00 AM - 6:00 PM |
FFriday | 7:00 AM - 6:00 PM |
SaSaturday | 9:00 AM - 1:00 PM |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.