Complaints

This profile includes complaints for Mechanical Keyboards, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mechanical Keyboards, LLC

  7118 Loblolly Pine Blvd Fairview, TN 37062-8376

  
• 

  Mechanical Keyboards, LLC

  7300 W Boston St Chandler, AZ 85226-3229

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22759245
  
  I am rejecting this response because:

  Thank you for getting back to me.  I can understand mistakes happen.  That is all fine.  Unfortunately, the statement provided was incorrect.  You stated "A label was created before cancel request."  Absolutely 100% was not created as I manually checked *** to see if a label was created after searching your site and examining your cancellation policy. No label was made as confirmed by ***!  Explain the attached image I included in my original complaint.  This was the very next day and obviously there was still a window for cancellation as stated by your own employee because at the time of my request this was not in the 'label' stage. I checked square, ***, and everything else provided to see if it was canceled BEFORE reaching out to your support team via ************************ (which by the way is the recommended way to process cancellations as stated on your FAQ on website, where I got all this info from).  I waited almost 4 months for this, had not a peep from anyone about my order (just that I paid for it), and only after giving up and requesting a refund does this label magically appear the very next day AFTER your employee responded to my initial cancellation request, thus terminating the refund/cancel policy.
  

  If no action is taken on this I will liaise with my credit card company to dispute this charge.
  

  
  Thanks and have a great day.
  

  M (EST) I responded with:"Hi ******,Thanks for getting back to me. Yes, I would like to cancel this order, or change out the switches for something else. If that can't be done then canceling the order is fine.Thanks so much"The exact same time I sent that message, I received an email from Mechanical ************ stating that "my order is on the way" (Order *****) (A shipping label was created), thus terminating the cancellation policy listed on their website and substantially wasting my time and $. Currently this is still in the "Label created but no package received" faze of *********** issue is that this took 3 months with no movement, I reached out to cancel, received an email next day asking if I wanted to cancel, then they immediately created a label so I'm unable to cancel before I can even respond. How am I expected to be checking my emails 24/7 for this? I took 1 hour to get back to them. I dont want to waste more time returning this Please remove all personal data! ***

  

  Business Response

  Date: 01/03/2025

  Thank you for reaching out, and I sincerely apologize for the frustration this situation has caused. We truly understand your concerns and deeply regret that your experience did not meet the standard we aim to provide.
  
  Please note that tickets are handled in the order they are received, and our team is working as quickly as possible to address all inquiries. We apologize for any delays in communication and understand how crucial timely responses are, especially when you're seeking to cancel an order.
  
  We highly encourage customers to reach out by phone if they wish to cancel an order, as this is the quickest way to ensure we can address your request before shipping labels are created. Unfortunately, as stated in our policy, once a shipping label is generated, we're unable to cancel the order. Upon your initial request to cancel the order, a shipping label was already generated and printed.
  
  We have sent you a free pre-paid return label so that you can be refunded in full as soon as the package arrives back to us.
  
  Again, we apologize for the inconvenience, and we appreciate your patience as we work to resolve this matter. We understand how frustrating it is to feel like you're running out of options, and we're here to assist you in any way we can. If you would like further assistance with returning the order once it's received, please don't hesitate to reach out.
  
  Thank you again for your understanding, and we apologize once more for the inconvenience this has caused.

  

  Business Response

  Date: 01/06/2025

  Thank you for your message and for your understanding of the situation. We sincerely apologize for any confusion caused by the miscommunication, and we truly appreciate you bringing this to our attention. Upon reviewing the matter further, I understand that there appears to be a discrepancy between the label creation and the timing of your cancellation request. I acknowledge that, according to the information you have provided and the image you attached, no label was generated at the time of your request. We will certainly look into this matter more thoroughly to ensure that all our processes are correctly followed moving forward. Regarding the refund, we would be happy to process it for you. However, as per our refund policy, we do require the package to be returned to us before we can issue a refund. Once we receive the returned package, we will promptly proceed with the refund. We apologize once again for any inconvenience this has caused and are committed to resolving this issue as quickly and efficiently as possible. Please let us know if you need assistance with the return process, and we will be happy to guide you through the steps. Thank you for your patience and understanding.

• Initial Complaint

  Date:05/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21779606
  
  I am rejecting this response because: You sold a defective unit that failed less than a month outside of a ********************************************************************************************************************************** with an unusable item, I want to make sure that other customers are warned about your lack of empathy and professionalism before purchasing from your business. 
  
  Sincerely,
  
  *****************" Item. Also the item was hardly 3 weeks outside of their warranty window and they would only offer to repair Keyboard at a cost of $65 slightly less than the actual cost of the keyboard.

  

  Business Response

  Date: 05/31/2024

  I'm very sorry to hear that your keyboard is having issues. Unfortunately, the warranty period for returned keyboards is only 90 days. Since your order is a month outside of the original warranty, we do offer a paid repair service. Alternatively, we recommend taking the keyboard to a local PC repair shop and having them take a look at the keyboard.

• Initial Complaint

  Date:05/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 11th, 2024. I purchased a project (Ducky One 3 Mist Grey Hotswap RGB Double Shot PBT QUACK Mechanical Keyboard Cherry MX Blue) from mechanicalkeyboards.com. The website had the item listed for *****. See attached screenshot. At checkout, the item price was $159. I sent a message through the website chat tool notifying the website that there was a price discrepancy between what is being listed on their website and the price at check out. See attached screenshot.After I made the product purchase, I replied back to the email confirmation from mechanicalkeyboards.com and informed them Our website has the keyboard advertised at $*****. The keyboard should have been $*****. I submitted a ticket regarding the mis information. I attached the two screen shots to the email showing the advertised price of $***** and the ticket I submitted. ************** from mechanicalkeyboards.com replied back to my email and apologized about the website error. He did not want to honor the listed price of $*****. It was unlawful of mechanicalkeyboards.com to not charge me the advertised or posted price ($*****) of the product. I want to be refunded 139.01+tax charges.

  

  Business Response

  Date: 05/22/2024

  I'm very sorry that the wrong price was incorrectly listed. Unfortunately, we're unable to refund the order for the price discrepancy. However, we do accept returns for any reason up to 30 days after you have received an order. You can find our return policy in our FAQ here: ********************************************

• Initial Complaint

  Date:04/04/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The seller indicated a product was available then shipped me a paper slip that said the product would come at some later, undisclosed date. Shipping is an important consideration for buyers today. I had no indication from the seller that the product could be delayed. If I had an option to not provide my money to the seller before the product was available I would have done so. I feel like they misrepresented the availability of their products and fraudulently accepted my money.

  

  Business Response

  Date: 04/05/2024

  Hi,

  We try to ship out all items on the order as quickly as possible. In rare instances we have out of stock items with errors in our inventory system. As the slip you received says, you can reach out for a full refund at any time. 

  Your remaining item has been removed and refunded as requested. Please keep in mind that it may take 1 - 5 business days for your bank or card company to process the refund. 

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21020714
  
  I am rejecting this response because:

  I was offered this with no guarantee I would get a full refund. No guarantee that I would get a discounted price towards another keyboard. No guarantee on replacement. I was told I would be offered a partial refund upon return. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 12/18/2023

  Hi there,

  I'm very sorry that you've experienced issues with your keyboard. The customer service rep should be responding shortly to your support ticket. We are sending out a pre-paid shipping label so that you can send the keyboard. Your order would be refunded once the return technician has processed the order.

  Customer Answer

  Date: 12/23/2023

   
  Complaint: 21020714
  
  I am rejecting this response because:
  All my reviews have been taken down. All my previous responses have been deleted on other websites. I want a full refund, and at least a discount since it was purchased during Black Fridays discount. I will happily send it back if I am not penalized for not having the original box. It has all the original keys. 
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 12/19/2023

  Hi there, I'm very sorry for any confusion around your order. You would receive a full refund once the return technician has examined the keyboard. 

  

  Business Response

  Date: 01/08/2024

  Hi there,

  Unfortunately, due to copy and pasted responses on every social media post and photo, we did have to remove the spam posts. 

  Once our returns department has received your keyboard it would be refunded. We would recommend returning the keyboard before January 31st as the return window would expire.

   

  Customer Answer

  Date: 01/09/2024

   
  Complaint: 21020714
  
  I am rejecting this response because:
  I need a guarantee that I will receive a FULL refund along with a discount code for another keyboard. I will very much happily post my review in other places until then. Due to very very poor responses Im sure Reddit would have a field day. 
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 01/09/2024

  Unfortunately, we are unable to guarantee a complete refund until our returns department can process the order. 

  You can post your review in any place you would like. Unfortunately, due to the spam nature of reposting the same review on every social post and photo we did have to delete them. 

  Customer Answer

  Date: 01/09/2024

   
  Complaint: 21020714
  
  I am rejecting this response because:
  So which one is it. You have offered a full refund and youre now taking it back. To me it sounds like bad business practice on your end. I have requested a full refunded along with a discount code due to having battled this now for over a month. 
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 01/20/2024

   
  Complaint: 21020714
  
  I am rejecting this response because:
  I need a guarantee full refund and a guarantee on a discount code. My bank is ready to request a reversal and is aware of the emails. 
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 01/12/2024

  Hi there,

  Your order would receive a full refund once the keyboard is processed by our returns technician. Please make sure to return the order before January 31st as the return window would close. 

  

  Business Response

  Date: 01/23/2024

  Hi there, 

  Unfortunately, we're unable to issue a discount code at this time. You would receive a refund once the keyboard has been processed by our returns department. We would recommend sending in the keyboard soon as the return window will close on 01/31/2024.
  

• Initial Complaint

  Date:03/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The keyboard never arrived even though it is marked as delivered. I checked the keyboard on the time of delivery but there was no package. They also opted for the cheapest option for delivery (Surepost) so that they can delegate missing packages to ***** They didn't even bother to refund or help the customer. **** doesnt give a d*mn about the missing package. Very irresponsible and sketchy business practice.

  

  Business Response

  Date: 03/13/2023

  Dear *****,I'm very sorry that your package is missing!

  I was unfortunately unable to find any orders with the name provided, but please reach out to our support team so they can help you with your order here: contactmk.com

   While we do use *** Surepost for orders with the free economy shipping, we have a dedicated *** and **** representative that would help us with any lost or stuck in transit packages.

• Initial Complaint

  Date:09/17/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 6th of 2021 I pre-ordered the ***** x ******* **** *** ****** Pink LED 65% Dye Sub PBT Mechanical Keyboard
  ****** MX ***** switches, I paid 119 dollars. I would Check their availability page and see they would expect it in a couple months, as soon as the day arrived I would check the availability page again to see it extended another couple of months. Customer service assured me it was coming, well its now September of 2022, 18 months later the website still gives me random dates they expect it and customer service just copies and pasts their basic lame response. I no longer have the card I used, I will take a refund in ****** if they offer that, what I ultimately wanted was what I ordered but the keyboard is probably outdated now and not worth what I paid.
  

  

  Business Response

  Date: 09/21/2022

  Business Response /* (1000, 5, 2022/09/19) */
  Hi there,
  
  I'm very sorry for the delay! Pre-order dates are not guaranteed dates and are subject to change at any time. Unfortunately, it can take several months for certain keyboards and switch types to arrive to us.
  
  We have cancelled and refunded your order in full to the original payment method used during checkout. As long as the account is still open, the funds would be received without issue. The card would not have to be active for the funds to be returned.
  
  
  Consumer Response /* (2000, 7, 2022/09/20) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I got my money back so I'm satisfied, just never heard a pre order taking a year and a half. But thank you for the fast refund.

• Initial Complaint

  Date:08/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a keyboard that was defective. It would only work for 10 minutes each time then stop. This was noticed immediately after opening. When returning they refunded only partial amount. They deducted restocking and cost of return shipping. Need full refund for defective keyboard. They care very little about their customers. Ticket ID given was ******
  

  

  Business Response

  Date: 08/29/2022

  Business Response /* (1000, 5, 2022/08/24) */
  Hi there,
  
  Unfortunately none of the keyboards that we currently offer would be compatible with any gaming systems. The keyboard was received by the returns department after testing on a PC, they could not replicate any issues. Since this keyboard was not defective it would be charged a standard restocking fee and the return label costs.
  
  
  Consumer Response /* (3000, 7, 2022/08/25) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  It did not work on our PC. Already bought another keyboard that works perfectly fine on our PC. I'm sure they didn't test keyboard for 10 minutes to see that it would then stop functioning. They just want to charge a fee.
  
  
  Business Response /* (4000, 9, 2022/08/25) */
  Hi,
  
  Unfortunately, the keyboard was found to be functioning normally on all of the PCs it was tested on. We think the issue could be the adapter or USB hub the keyboard was connected to. All of the keyboards we currently offer can only usually function when plugged in directly to a computer.