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Complaint Details
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Initial Complaint
08/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Signed contract with contractingPRO thru bathplanet to do a shower install. The install was completed on 7/2/2022, was told not to use for at least 24hrs. noted the shower was leaking when we started to use the shower three days later. I contracted *************** regarding the shower leaking because I was told not to contact bathplanet seller for any issues or concerns. When I spoke to ******* about the leak, he went on to tell me that the shower door that I was told would be getting measured after they completed this job, was not included in the price of the install. I have called at least 4-5 times to see when someone would be able to come out fix it. ******* is the man that I spoke with each time and he always give me excuses. Initially someone was gonna get back with me in a week., then he said that The installer guy had been out sick for a week. This is very frustrating to hear this shower leaking all the time, not to mention the cost of water use. Today is July 28th, Im still waiting to get this issue resolved. HELP!!Business response
08/10/2022
Thank you for bringing your concern to us.
We take full ownership and responsibility of this situation. Unfortunately we acknowledge that we have fallen short of meeting our high standards, and mission statement of providing peace of mind to every customer. Delays and excuses can be very frustrating to homeowners, which we understand. As a local, family owned company celebrating 10 years in the Mid-south, we want to go above and beyond for every customer.
We take this situation as a learning ****** to improve our operations and service.
We want you, ******, and the rest of the Mid-south to know that we take full responsibility, and we have no further excuse.We have spoken with, and apologized to ****** and the leak has been rectified.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.