Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22094782
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******** *****

  there was only one broken square window pane due to stray bullets that fly everyday and it was covered with cardboard and tape. This has also been reported and it doesnt cost that much. Release my deposit 

  Business Response

  Date: 08/26/2024

  To whom it may concern, 

  The resident moved out of 5105 Tulane on vacated on July 3, 2024. Upon our inspection of the property, there were numerous scuffs and scratches on the walls as well as 3 broken window panes which is why the resident forfeited a portion of their deposit. 

  Thanks,

  Business Response

  Date: 08/27/2024

  To whom it may concern, 

  I have attached 5 pictures that highlight the damage that the resident was charged for following the walk through after the resident vacated. I believe that $450 was actually very fair based on the damage that was done. 

  Thanks,

  Customer Answer

  Date: 08/27/2024

   
  Complaint: 22094782
  
  I am rejecting this response because: the one window thats pictured 3 times in the kitchen was due to stray bullets flying every day and night. There is also another formal complaint that shows where the paper thin walls have peeled and collapsed due to poor carpentry. Also the vendor used last year left those holes uncovered and cracked and the rest of the holes are from paper thin Sheetrock done before I moved in. Im not liable for any of this and would like to have my deposit back. There are old photos that show the peeling and cracking before they were holes. Marathon management is aware and has these pictures. 
  
  Sincerely,
  
  ******** *****

  Customer Answer

  Date: 08/27/2024

  The one window that you have pictured 3 times in the kitchen was due to a stray bullet. I can agree thats the one window Im referring too. Also there are multiple complaints that are on file from the contractor Marathon sent to fix walls and I let you know that he did not complete and thats in a previous complaint as well. If you check records Ive shown where the paper thin walls peeled and just fell in and BBB has that archived complaint. Overall Im not responsible for any of the damage that has occurred because of the poor carpentry from the people hired through marathon management last year 

  Business Response

  Date: 09/10/2024

  To whom it may concern, 

  We understand your frustration but we manage over ***** residential homes here in the Mid-South. The walls are made out of normal half inch drywall which is standard for a single family home. Regarding the work orders, there were no work orders created in the past 5 years regarding bullets coming through the windows. 

  Thanks,

  Customer Answer

  Date: 09/10/2024

   
  Complaint: 22094782
  
  I am rejecting this response because: I leased this home from a private owner who did a quick sale and the walls were paper thin they have been falling and being repaired since Ive been there. I also saw charges of debris and these items were already present in storage and attic when I moved there. They never cleaned it and after a while marathon took the property over. Marathon never looked at or viewed the property before inside To know of these issues they just assumed the managing duties. Holes were already in walls which is why I made the big complaint last year. If you want to keep the window charges thats fine even though they are from stray bullets but please return the rest of my deposit because I left home in great condition considering the poor carpentry. Please return my deposit and stop trumping charges to steal money from tenants. My deposit was paid to private owner and not marathon so marathon has no way of knowing the condition because they only took over management and never got pics or inspected 

  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22072449
  
  I am rejecting this response because:
  I have paid the *** which is ***** dollars. I put all of this in my complaint that I have paid the ***. I was lied to about the Fee price. They told me out was ***** over the phone for ***. I checked my lease and I signed a lease that says *** is *****. I have paid my *** when I shouldn't have cause it was money in my account. I'm being charged for *** when the portal system they are using is causing my *** issue. I sent an email about this in May to the manager Will and left a message.  **** never responded to correct and discuss the fees. Marathon is not updating and adjusting the fee when I have paid. I went ahead and included the *** fee because no one never responded to fix. After I paid the fee in May. I went to Kroger and made my payment so i don't owe a ***. I at ****** in June and August. July the portal system took my full amount out my account and only took ****** and didn't take the whole amount. I have proof. Their system takes about 3 days or so to even take out my account, there was a message on the portal saying to not make payments through the portal because it needs to fix or maintenance,  and to pay at Kroger or Walmart.  I don't owe any *** and the fee they are trying to charge is false information.  So I don't trust anything from marathon since I was lied to about the *** FEE over the phone in the collections department.  I checked my lease for the fee $***** I immediately asked for management information to discuss the correct fee charge no response.  I can send a screen shot of my lease that shows *****. $90.00 fee for *** when I had enough money in my account that's false information.  I have told the people in collections that they was enough money to pay for my rent if I didn't have enough I would have only paid what I had in my account.  I'm being charged false charges and it's their system issues and they are getting money out of me for their system issues. There system is having issues processing payments o should not be charged *** when it's false and I have enough in my account to pay me rent.  I'm refusing those false charges I paid for fees that I shouldn't have because I had no choice, due to management ignoring my concerns. I paid so I wouldn't be continuously getting charged for something I did already pay.  Marathon need to adjust the system and my charges to reflex correctly on my account. 
  Sincerely,
  
  *****************************sufficient fund fee which I paid on May 2024. I called the property about my rent it was not taken out my account. ********************** charged me and I was told it would be 50 dollars for insufficient and they may can waive the late fee. I checked my Rental agreement and It says ***** for insufficient funds. I paid along with my rent when in reality I was not late I paid on the 1st of May but I paid the insufficient fee anyway through Kroger. I sent an email to the collections department about being lied to about the fee. Agent in the office told me ***** when it was $*****. I have the email I sent the supervisor never responded to my email. I'm still being charged now and don't know why they are still trying to charge me after I've paid. I'm not trusting them now since I was lied to about the fees and was not responded back with a response as of why. I shouldn't be charged for their system not working properly. My doors still not fixed. I do not have a balance. It needs corrected.

  Business Response

  Date: 08/08/2024

  To whom it may concern, 

  When the issue was reported about the door, the vendor discovered the resident installed a large sliding metal lock on the door that caused additional damage. So, the owner of the property declined replacing the storm door in fear that it would be damaged as well. 

  Regarding the *** fee, there have been 3 returned payments dating May 3rd, July 4th, and July 6th. As of current, the resident owes $90.00 in *** fees, $12.00 in convenience fees, $116.40 in late fees. and $217.00 of the August rent. 

  Thanks,

   

  Business Response

  Date: 08/09/2024

  To whom it may concern, 

  I apologize for the miscommunication with the **** However, the ledger has been corrected and it does show the three $30.00 fees have not been paid. 

  Thanks,

  Customer Answer

  Date: 08/09/2024

  This screen shot is proof of me sending Will management in collections about the **** And **** telling me a fee charge that's incorrect.  I never received a response back from Mr. ***** I called again towards end of July and left a voice message on his line.  No call back to discuss anything. Also about the storm door not being fixed. This is my safety, I'm concerned about. I have two children and that door is barely shut properly and has gaps which causes insects to easily come in.  So my question is if they are afraid to fix the door because of it being damaged again, will they fix it once I move for the next tenants?? Because they will have to fix it anyway but which the same thing can happen to the next tenants. I'm paying rent at this property,  and I'm keeping my agreement on paying rent and reporting maintenance issues. Marathon, should keep their agreement with fixing doors and other maintenance issues. A whole year has past and I'm only able to use my front door. I have a security stick up against my side door where the storm door is not secure. They only replaced the wood door, not the storm door. 

  Customer Answer

  Date: 08/09/2024

  At this point I need to see the payment that was received from Kroger in May because the 30 nsf was paid. I paid that NSF and it was an error on Marathon because I had the money in my account. I paid the fee anyway. I will need to see their proof of what they have received. Because Marathon is being Deceitful with these charges and I want to see proof. I mentioned before I was lied too so at this point I would be over paying on NSF 

  Customer Answer

  Date: 08/16/2024

   
  

  From the CONSUMER:

  Sent 8/9/2024 4:19:18 PM

  This screen shot is proof of me sending Will management in collections about the **** And **** telling me a fee charge that's incorrect.  I never received a response back from Mr. ***** I called again towards end of July and left a voice message on his line.  No call back to discuss anything. Also about the storm door not being fixed. This is my safety, I'm concerned about. I have two children and that door is barely shut properly and has gaps which causes insects to easily come in.  So my question is if they are afraid to fix the door because of it being damaged again, will they fix it once I move for the next tenants?? Because they will have to fix it anyway but which the same thing can happen to the next tenants. I'm paying rent at this property,  and I'm keeping my agreement on paying rent and reporting maintenance issues. Marathon, should keep their agreement with fixing doors and other maintenance issues. A whole year has past and I'm only able to use my front door. I have a security stick up against my side door where the storm door is not secure. They only replaced the wood door, not the storm door. 

  From the CONSUMER:

  Sent 8/9/2024 4:26:01 PM

  At this point I need to see the payment that was received from Kroger in May because the 30 nsf was paid. I paid that NSF and it was an error on Marathon because I had the money in my account. I paid the fee anyway. I will need to see their proof of what they have received. Because Marathon is being Deceitful with these charges and I want to see proof. I mentioned before I was lied too so at this point I would be over paying on NSF 

  Business Response

  Date: 08/19/2024

  To whom it may concern, 

  The owner of the property elected not to replace the security door due to the damage that the resident did by adding additional locks. Right now, the resident's account is in the negative by $458.40. The consumer being told two different amounts does not negate the fact the balance is still owed and it has been corrected on the ledger. This has been communicated with the resident multiple times. If the resident would like to speak to someone in our office about this the main line is ************. 

  Thanks,

  Customer Answer

  Date: 08/19/2024

   
  Complaint: 22072449
  
  I am rejecting this response because: I have spoke with the company and I told them about the message. I've also sent another message in the portal asking for PROOF. They are ignoring that part which I'm asking for proof of what they received from my payments. Because I paid the *** even when it was the system error I paid total of 60 dollars because it was only twice for ***. I relayed to them that I would be over paying and I want to see the payments they received which should show over payment. My rent is ******* I paid extra $30 nsf in May the same in July.  I went to ****** in May to pay and went to kroger and paid my rent because the portal on the website was causing me to be ***. AND the collection agent told me to go to ****** and pay I told her I was paying the ***. I SENT a email to The property manager and Will never responded to me.  I'm trying to get this straight. I don't know where 458. Is coming from and that can't be for ***. MARATHON, is not showing me any proof just asking for payments when I'm constantly given correct information. I relayed to them that if I really owed this amount I wouldn't have a problem paying but I'm not paying for an amount and don't know what I'm being charged for.  $458.00 only thing they have been asking for is ***  which is$30.00 fee. So where is this amount coming from.  I do think that they are purposely ignoring my request on purpose because they are falsely putting charges on my account. They are very unprofessional and liers they already lied to me about the *** saying it was *****. If they corrected it,  it is still showing the same amount nothing has been corrected. How have they corrected anything when the balance is going up. I need proof of receipt what they received from me.  That will show what I paid. Yet they are ignoring to show proof of my payment they received.  I told them I have my proof, I want to see their proof on their end. They are not showing me any proof of any charges. I want to see the proof received from Krogers which I paid the *** through Kroger and not the portal. This is becoming stressful because I'm not getting a trust worthy response. I will go up to kroger and have them to search for my payments and show my payments on my end as well.  
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 08/19/2024

  Attached mentioned of my August.. they did not update my balance because they are trying to get more money. This is proof from my last rent payment 

  Customer Answer

  Date: 08/19/2024

  I taken screen shots from May 2024 shows I was not NSF THOSE ARE NY BALANCES after u paid. From May June July. Shows I was not NSF which is my balance from chime. The kroger amounts are when I paid through Kroger. I was never NSF and those are my balances after I paid. They are trying to get more money out of me. 

  Customer Answer

  Date: 08/21/2024

  Hello, 

  I'm reaching out because Marathon called on 9th and stated that they would fix the storm door.  Maintenance came out on August 13th to fix the storm door, they stated they would replace the locks on the storm door. Maintenance called his manager and they told me that they would have to have a locksmith or someone to come out and replace the locks. Maintenance left and did not say anything else, just left it in the air wth no information on when someone would come back out. I haven't received a call from anyone about the door since the 13th.  I sent a message yesterday through the Marathon portal, letting them know I sent receipts Attachments to BBB. I've have shown my proof on my end. I have yet received any proof on their end, or call back about the storm door. I don't owe $12 dollars in convenience fee I don't know what their talking about because the only convenience fee I pay is when I pay on the Marathon portal which is $3.75. That fee is always included with the rent when paying. I have been paying at krogers May June August I paid at krogers.  In May after Marathon payment system didn't take my payment,  I called spoke with receptionist asking why my they haven't taken my payment. And that's when they told me it didn't take for *** I told them the money is in my account that's incorrect. At that point It caused me to be late. Spoke with **** in collections and she told me since your already late and it takes 3days to process through the portal to go to Krogers.  I asked could the late fee be waived and the *** and she stated she didn't think the *** could be waived but maybe the late fee. She told me the *** was$50 my lease says $30. I paid that *** along with my rent. The same day I spoke with ********** sent the Manager in collections Mr. **** to let him know what was going on so this exact situation that I'm having now wouldn't happen.  I have not received a response back from Mr. **** in collections. On August 9th when I spoke with the manager in the office I told her I emailed and left a voice mail to Mr. ****. She stated he would not respond if it not yet important because he is barely in the office.  So I guess my situation is not important but I signed a lease to do my part and for them to do their part. I'm just trying to rectify this problem because Marathon has really shown me that they don't have integrity within the business.  This is becoming very stressful for nothing because I shouldn't be having those charges. 

  Thanks

  Customer Answer

  Date: 08/22/2024

  Good Morning,  

  I've attached two photos of message that has been posted on the portal Marathon website. This is showing proof that the system was having issues. Telling tenants not to pay on the website. The same thing **** advised me to do in May when the system didn't take my payment.  The message was posted between June or July 2024. Meaning the system was the cause of this false information and wasn't taken my payments. This need to be resolved and my balance should be zero.  

  Thanks

  Ms. ************;

  Business Response

  Date: 08/26/2024

  We have been communicating with the consumer and are handling this in office. 

  Customer Answer

  Date: 08/27/2024

  I spoke with Will the manager, in collections department and Chole in collections and was able to resolve. And I paid $270.00 on 8-23-24. And they waived the other charges. 

  Thank you

  Customer Answer

  Date: 08/30/2024

   
  Date Sent: 8/27/2024 3:11:47 PM
  

  I spoke with Will the manager, in collections department and Chole in collections and was able to resolve. And I paid $270.00 on 8-23-24. And they waived the other charges. 

  Thank you

  
  

• Initial Complaint

  Date:07/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  Tacasia Prefre

  , TN 38127

  
  

  I know the deposit is non-refundable , Fine; but how do one pay 1st months rent, admin fees , calls the office to tell the situation, and gets no assistance or correspondence. Do NOT rent from here. The workplace is very unprofessional. And I have been reaching out.

  Business Response

  Date: 07/24/2024

  To whom it may concern, 

  Our company policy is if a property is taken off the market for more than 5 business days, the deposit will become nonrefundable if the resident elects to not proceed with the lease signing. In this specific situation, one of our agents sent an email out to our team letting us know the resident planned to bring deposit to the office in which they never did. The resident was in communication with our team and scheduled to sign the lease on date mutually agreed on. Resident also did indeed pay the first month's rent through the rent money voucher, which would have been equal to the amount of the security deposit. When the lease date approached, the applicant would not return our phone calls nor communicate with our office. Due to this property being off the market for more than 30 plus days, we are standing firm with the applicant forfeiting the $1195 in lieu of not proceeding with the lease. Since the lease was not executed, we are in agreement to reimburse applicant the $150 processing fee. 

  Thanks,

• Initial Complaint

  Date:05/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *************************

  1287 ***************************** TN 38018

  
  

  of commission for almost a year now. Marathon Management has sent companies to patch up the door in the past but no repair has been long lasting. On May 19th,2024 I submitted another request because the ** is not working properly. I have had to purchase a window unit with my own money because it has been too hot to be in a home without working **. My two small children are out for the summer and can not be at home all day without **. The website states Marathon In it for the long run, but I beg to differ. I thought me and my family would be in this home for years to come as we financially prepared to purchase a home of our own, but I was wrong. The lack of urgency and care from management, about very serious issues like ** and black mold is unacceptable. We have been loyal paying customers for 4 years and I dont appreciate how I am being handled as a tenant.

  Business Response

  Date: 06/18/2024

  To whom it may concern, 

  There was an HVAC work order open 5/27 and closed 6/03, I've attached the invoice to this message. The "mold" problem was completed last week, it was just reported at the end of May and the vendor reported the tenant was not answering the phone for him to get into the property. The garage door does not need to be replaced, a repair was needed and the estimate was approved May 30th. It has not been invoiced yet however, attached is a picture of the completed work. 

  Thanks,

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The heat in my Apt is unbearable it's 80 degrees. I put on my ** to cool the place down and was told I can't because there doing something with the bioler. Then I was told that I can't put on ** until 5 days of above 55 degrees at night. I find this ridiculous since my apt is hot all the time. I will still continue to use the ** that I pay for. There is no communication with Property MGR. I filed a complaint with Marathon management but no response. I am considering contacting the city inspector for problems with too much heat in my apt. The Apt is becoming unhabital.

  Business Response

  Date: 05/10/2024

  To whom it may concern, 

  We do not manage a property that *********************** is a resident nor do we manage any property in *********, **. We are based in *******, ** and do not manage apartment buildings. 

  Thanks,

• Initial Complaint

  Date:04/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***************************

  *******************************************

  ************, ** 72301

  
  

  Business Response

  Date: 04/17/2024

  To whom it may concerns, 

  We spoke with the applicant yesterday and explained the math behind the charges. After the verbal conversation, our team is under the impression the applicant is satisfied and moving forward with residing in the home. The lease has been executed and keys to the home have been provided. 

  Thanks,

  Customer Answer

  Date: 04/19/2024

  I want my money back all 1775!!! 
  I went to the house to check everything the lights were on everything seemed fine fast forward to April 18th I got the utilities in my name and when I went back to the house the lights was off I called Mlgw they came out and said the breaker is bad they cant keep the lights on and on top of that there is no AC unit at all!

  I cant talk to anybody no one answers the phone 

  Customer Answer

  Date: 04/22/2024

   
  Complaint: 21579790
  
  I am rejecting this response because: I want my money back all 1775!!! 
  I went to the house to check everything the lights were on everything seemed fine fast forward to April 18th I got the utilities in my name and when I went back to the house the lights was off I called Mlgw they came out and said the breaker is bad they cant keep the lights on and on top of that there is no AC unit at all!
  
  I cant talk to anybody no one answers the phone 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 04/25/2024

  Our Leasing Manager spoke with the resident on 4/25, the resident said she not no questions and was moved in to the property. 

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  That's me contacting them from a different number to check on my application as you can see the date was not April 9 it was Friday 

  Customer Answer

  Date: 04/26/2024

   
  Complaint: 21577570
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 04/24/2024

  To whom it may concern, 

  The applicant applied for the property on March 29th. On April 9th, the applicant was made aware her application was denied. The credit was ran and per our company policy once the background has been ran there is no refund of the application fee. 

  Thanks,

  Business Response

  Date: 04/29/2024

  To whom it may concern, 

  The individual that rejected this response did not list any reason as to why. Our original response to this claim remains the same. 

  Thanks, 

• Initial Complaint

  Date:03/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  application

  Business Response

  Date: 03/12/2024

  To whom it may concern, 

  We were unable to verify the previous lease and payment of rent to her current landlord. 

  Thanks, 

• Initial Complaint

  Date:02/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for 8958 ***** Ranch Dr. over a month or so ago and have not received any response. I sent an email previously and spoke with ****** who told me I was missing documents. I then uploaded those documents to her on January 16,2024 and have not heard anything back. From what I can tell my credit was not ran and I would like a refund. I have called the office several times and have not got an answer from anyone from no department. I have also reached out to Autumn via phone and email and still no response. I have decided to go with another company and would love to be reimbursed for my application fee.

  Business Response

  Date: 02/22/2024

  To whom it may concern, 

  I apologize you experienced this. I have submitted to accounting for the application fee to be reimbursed. If you have any further questions, please email us at *****************************************. 

  Thanks,