9 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Rebekah M
5 stars08/10/2022
Great service with the recent purchase of a jeep wagoneer.Review from James C
5 stars08/04/2022
We took our Jeep Compass in for service and met Jason. What a great experience. This Jeep service department is the exception. They were open and honest, took care of the vehicle and were extremely fair. A great experience all around. A big "Thank You!" To Cumberland Jeep.Review from Mike G
5 stars07/20/2022
We took our Jeep Wrangler in for regular service, and did not require an appointment. Once the service was completed, the team notified me that we had a service plan as part of the purchase from another state. It would have been very easy for the to have charged for the service, yet I so much appreciate the integrity. That is not an easy thing to find these days. Great job!!!Review from Ben S
5 stars06/15/2022
We recently purchased a Ram 2500 from this dealership. Their attention to us was perfect. Everything was just as they said it would be when we ordered. Their attention to our needs and understanding of new purchase was good. These are times when it feels good to know you can trust the dealership you are dealing with. Than you Cumberland Chrysler Dodge Jeep Ram.Review from Greg C
5 stars05/25/2022
120 miles from home, The water pump locked up on my Ram 3500 on I-40. Called the service dept. to ask if they could work me in. Checked with the parts department to verify one in stock and thank goodness they had one. Limped to the dealership and they jumped right on it. I could not have asked for better service. Actually the best service I've ever had from a dealership service department. Thanks Mike and the rest.Review from Debbie L
5 stars05/24/2022
Got me in for an oil change and they were super busyReview from Richard S
5 stars04/11/2022
Prices have went up on everything, but despite that as usual Cumberland RAM took care of me as promptly and professionally as to be expected from a great dealer. Recommend all their dealerships in the Cumberland Auto Mall as we have bought vehicles and had serviced from *** also. Top rated no pressure dealer with great staff.Review from Chris G
1 star02/02/2022
Purchased a 2021 Dodge Charger in December of 2020 the car had a recall just after purchase and we called every month for a year only to be told the parts wasn't available. In January 2022 the parts were ordered and we was assured this issue would be taken care of before we moved out of state. Now I have to get the recall work done in Florida, Cumberland auto is a complete joke!!!
Cumberland Chrysler Dodge Jeep Ram Response
02/03/2022
The (manufacturer) releases recall noticed (in this case) without a resolution. Then when they do have a fix (a lot of times) the parts are unavailable/back-ordered (as in this case). We did have a part for him on his recent visit, but this recall requires a glass company to pull & reseal the windshield. We could not find a local glass company that could do the work that day (or this week). I understand his frustration, but a lot of this is/was out of our control.Customer Response
02/03/2022
Cumberland Dodge was aware of my time frame and assured me it would be taken care of waiting for the part to arrive to schedule a glass company is completely in their control.Cumberland Chrysler Dodge Jeep Ram Response
02/03/2022
Our local glass companies are having the same short-handed, need to hire and can't find anyone problems that we (and most businesses nationwide) are having. What an outside company's staffing & scheduling issues are, is NOT in our (Cumberland Auto's) control. We are still willing to perform this recall, but unsure it can be done in the customer's timeframe.Review from Tim M
5 stars12/22/2021
Salesman and all were very helpful and nice was a pleasureCumberland Chrysler Dodge Jeep Ram Response
01/20/2022
It's great to know that you had such a wonderful experience when visiting our dealership
Customer Review Rating
Average of 9 Customer Reviews
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