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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I got my car on October 1, 2021. On that same day it had issues. Took back to dealership and they ended up putting on new rotors, new brakes and calipers. In January the vehicle started shaking when slowing down. January 31, 2022 I took the car to them. Feb 1st, received a call from ****** from service and he asked did I get any work done on the vehicle because he notice new parts under the vehicle. I told him no and I only got 1 new tire on it. If they checked it when the got the vehicle they would have notice new parts. I don't think it was fully checked correctly. I called the dealership myself on Feb. 9 and they said it'll be 1600 to get it fixed. It need new calipers on driver and passenger ***** they only repair one of them last time but need new rotors again, new brakes again. ****** said since they have to put in new calipers, rotors and brakes they will pay $1,100 and I can come up with the other $500. I shouldn't have to pay anything. My vehicle should not need new stuff all over again so soon. I'm starting to think my car may have been wrecked and the frame was done. Got the car for little over $28,000. I shouldn't have to pay anything at all. They repaired caliper before and should had put in new ones and seem like it cause more damage. Don't want 3 more months to pass *** it keeps shaking and I have my kids with me. I'm paying $551 a month for this vehicle and feeling it's more damage to the vehicle.
Business response
02/16/2022
Business Response /* (1000, 6, 2022/02/14) */ Contact Name and Title: ******* ******** Contact Phone: XXX-XXX-XXXX Contact Email: ************@parksmotorsales.com We appreciate the feedback. As the Carfax states, there is no indication of structural damage to the vehicle. We also have the Repair Order Support to show when the parts were replaced before Ms. ******** brought it back to us. We have given Ms. ******** a loaner vehicle, free of charge to her, and we have also offered to pay 70% of the repair bill to help. We have reached out and have not heard back. Consumer Response /* (3000, 8, 2022/02/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not heard back from anyone. Last person I talked to was ***** and that was to confirmed that I have GAP insurance. No one have called me back or left me voicemail recently. They did say they will cover $1100 because ****** said they feel partially responsible for my car I being a messed up again. They're giving me new parts again but want me to cover the new damages that was cause by not having the new caliper on it the first time. Business Response /* (4000, 10, 2022/02/16) */ Ms. ******** - I have left two voicemails at number provided. Today, 2/16/2022, I have even sent an email as well. Please give me a call and ask for ******* ***** directly at 931.388.5843
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.