ComplaintsforHyundai of Columbia

• Initial Complaint

  11/08/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On July 31, 2023 I purchased a 2016 Yukon XL from this dealership. I took the vehicle to ********************************* to be inspected on August 5, 2023 as multiple service lights came on and the power driver seat was moving while I was driving. They found that the rear air ride suspension had been replaced with standard suspension but not connected appropriately, the power running boards had been disconnected as they were inoperable, the front brakes were completely worn down, and the driver seat module was inoperable. None of this was disclosed to me when I purchased the vehicle. I called Hyundai of Columbia and spoke with the ** *****************************, at that time he agreed to review their findings and would do what he could to make it right. He then never returned another phone call, text, or email in the following weeks. Now, on November 6, 2023 I returned to ******************* with issues with the transmission and it requires replacement. There has been less than ***** miles added to the vehicle since purchase. ******************* has attempted to utilize my extended warranty but requires participation from Hyundai which they have refused to cooperate with for 48hrs now.

  

  Business response

  11/15/2023

  Good morning. Unfortunately, we had to rely on the extended warranty company to release the vehicle to the dealer. However, we resolved the issue as soon as possible. I personally returned several calls but received no response. The dealer should be in the process of making the necessary repairs. Thank you. 

• Initial Complaint

  06/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a 2016 Tahoe(VIN *****************) from Hyundai of Columbia on 05/27/2023. On the drive home from the dealership after purchasing, the check engine light came on. I took a picture of the mileage and check engine light. I brought it back the next day they opened and spoke to the sales manager. He wanted the service department to check it out before discussing a solution. I had a ***** dealer scan the diagnostic computer; They determined that the *** code is P0741 and also provided documentation that the same code happened recently, multiple times, prior to me purchasing. Their service department inspected the vehicle and determined it needs a new transmission. I'm seeking to have the issue repaired at their cost, a reimbursement for an outside repair, or the vehicle sale reversed and refunded. Their service manager offered to make the repair at my cost of approximately $4900. I was informed prior to purchase that a thorough multi-point inspection had been completed. It is my belief that the vehicle condition at time of purchase was misrepresented. I have reached out to several staff members including the service manager and operations director, but have not received a resolution.

  

  Business response

  06/06/2023

  This issue was mainly in part to my absence at the dealership for the last few weeks due to being out of the country. I appreciate our customers patience and I had my service director reach out to him and we have come to a resolution as far as I am being told. As always, thank you for the opportunity to respond.

   

  *************************

  Customer response

  06/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  02/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a car from Hyundai in 2018, on Jan 16 2023 on our way home from vacation the car loss power going up a hill. We had it taken to Hyundai they told us that it had to do with an update. They fixed it an we picked up the car on Jan 20th 2023. We had the car for less then 8 hours we the same problem occurred. We took it back an after a week an a half they stated that the piston was digging into the cam wall an they dont know why. They said we would need a new engine an because this was not a recall issue it would not be covered. The tech told me that he didnt know why this happen to a 2017 suv with 108k miles on it an that he didnt think it was right but there was nothing he could do. I filed with there customer care line an they stated that the dealership said they would not cover it even though they are replacing numerous years engines an directed me to contact the bbb. I am trying to get help with this because ************************** are ripping people off an not being held accountable.

  

  Business response

  02/10/2023

  After speaking with our customer, he fully understands this is a HMA issue. HOC isn't responsible for building engines, and we can only replace one if HMA authorizes the claim. We understand his frustration and we are helping him communicate with HMA. As always, thank you for the opportunity to respond. 

  Customer response

  02/10/2023

   
  Complaint: 19367164
  
  I am rejecting this response because: until action is taken by Hyundai to fix there issues whether corporate or dealership I will not be satisfied 
  
  Sincerely,
  
  *********************************

  

  Business response

  02/10/2023

  If someone has a complaint with HMA, then their complaint is with HMA. HOC will not respond any further after this message and we have made it clear to our customer that just because you are angry with HMA doesn't give you the right to slander our local business. You want to go after Hyundai, then by all means, do that, but HOC will no longer be involved. HOC has zero choice in this and we are now done with all communication on this matter. For the record, we do not warranty any cars, the manufacturer does that, just like we don't build any cars, the manufacturer does that, it is literally that simple, yet some choose to ignore basic facts, and here we are. As always, thanks for the chance to set the record straight.

• Initial Complaint

  10/10/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I'm ******* *******, purchased a 2021 Hyundai Santa Fe, VIN ***************** on 08/23/2022 from Hyundai of Columbia, Columbia TN. I was told by 2 salesman that this vehicle comes with 2 key fobs. Only one fob was in the car. They spent an hour looking for the other fob, then said it must be at the dealership it came from, but I w surely get it. Still no key fob. Now I'm being told by the salesman, *******, they are not responsible for the 2nd key fob if it's not in writing. I want the BBB to know what kind of people they are.

  

  Business response

  10/17/2022

  Business Response /* (1000, 5, 2022/10/11) */ Mr *******, unfortunately this is my first time hearing of this debacle. I hope its not too late for me to apologize and offer you the 2nd key you were promised. I realize that you live out of state and that was part of the problem, but that is no EXCUSE for not taking care of our customer. I have a manager reaching out to you and he is going to send you to your closest Hyundai dealer and have them make you a key and we **** pay for it over the phone. I am sorry that you felt like the BBB was your only recourse, most of the time if a customer has a complaint I hear about it way before it gets here, so for that I want to say I am sorry.

• Initial Complaint

  09/29/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On September 20, 2022 I traded my 2015 *** ****** that I had purchased from them due to being pressured in to the purchase from the get go when they wouldn't give me my keys to my car that I had at the time. The dealership that I did the trade with to get my current vehicle gave me a piece of paper to take to Hyundai of Columbia to cancel anything I may have purchased when I purchased my *** ****** such as warranties etc. I was also informed that with this paper Hyundai of Columbia would have to issue me a check for the cancelation of anything purchased when the *** was purchased. I took this paper in the same day as the trade. When I arrived to Hyundai of Columbia I asked to speak with someone in regards to this piece of paper and was told they would have to find the right person. The employee that went to look for the correct person came back and stated that the Manager ******* wasn't in and that he would have him to call me the following day. The following day I still hadn't heard anything around 1 p.m. I called the dealership and the receptionist said that the manager was infact not there and wouldn't be back until Monday the 26th. I called again on Monday the 26th and was told that they didn't know if the manager was there or not they would have to call and check. They came back on the line and stated that he wasn't available and that they would have him to call me back. Today is the 29th of September and I have still yet to hear anything.

  

  Business response

  10/10/2022

  Business Response /* (1000, 5, 2022/10/01) */ This customer purchased the 2015 Kia Optima from Hyundai of Columbia on 12/11/2017 and did in fact purchase an optional vehicle service contract (warranty) at the time of transaction. The miles on the Kia Optima at time of purchase were 35,765. The terms of that warranty were for a period of 24 months or 30,000 miles. (Whichever came first) The customer did drop off the trade in odometer statement (10 days ago) indicating that they did indeed trade in the Kia Optima on 09/20/2022. This odometer statement shows the trade in miles at 161,092. The warranty expired 12/11/2019 or at 65,765 miles. (Whichever came first) Therefore, there is no refund due. In addition, in the long form version of the original warranty contract given to the customer at time of purchase, the cancellation timeline allows up to 45 days to process said cancellation and indicates that any refunds due MUST be returned to the lien holder and NOT directly to the customer. Attached you will find the original purchase order as well as the warranty contract, both with the customer's signature. I have also included a copy of the trade in odometer statement given to the dealership by the customer.

• Initial Complaint

  07/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We were seeking a used vehicle for my grandson. My son found a ****** ****** with this delearship they had reduced the price. I know that used vehicles are a risky thing however this I feel was a safety issue. My son settled on a price of 15,000. They said the vehicle was as is and was checked out by their mechanics we bought it and anbd they delivered it which I questioned and on July 14th they said it could be financed with 1500 down I gave them my card over the phone and told them if this was a lemon they would be hearing from me since I was footing the bill so speak up now if there is something wrong well he had the vehicle 1 day and there was a problem we took it to a trustworthy mechanic and he said you better park this the plug nuts and other things were wrong and it was not safe to drive costing us 1200 to fix it. They knew a 16 yr old would be driving this and they didnt care that something bad could have happened needles to say they heard from me

  

  Business response

  07/27/2022

  Business Response /* (1000, 5, 2022/07/21) */ We understand the frustration of buying a used vehicle and having problems, but when you purchase a 17 year old vehicle with 165k miles, there will be problems more times than not. Under no circumstances do we try and make the vehicle new, but we always offer a warranty for these reasons. The warranty was declined by the customer, and the vehicle was sold as is, just like each and every used vehicle we sell. If you had brought the vehicle back to our dealership for us to identify an issue, we would have gladly done that and then made decisions on how to proceed. Based on this complaint, the customer went to their own mechanic, so there's no way possible to know if the work was truly needed, and under no circumstance we will just blindly pay for any repairs that we have no way of verifying. There are always risks when purchasing a high mile truck that is that old, so please understand our position on this matter. This is the very reason we sell as is and offer a warranty on each purchase so these exact situations can be avoided. When the customer refuses a warranty and signs the as is forms, all five of them, they truly understand that any and all future repairs are at their expense. There are no exceptions on this policy, that is why we make our policy very clear at time of sale. We hope this is a great truck for you from this point forward, and as always, we still recommend you purchase a warranty for any future issues. If a brand new truck can have issues, so can a used one, so it is always smart to protect your purchase, since the dealership doesn't build them or warranty them, we just offer them for sale at a fair price and always offer protection in the form of a warranty.

• Initial Complaint

  06/10/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Flew in from charlotte nc to purchase this vehicle customer service was great picked me up from the airport. Car seemed great noticed several cracks in the windshield wondered why they weren't addressed. Contacted the dealer who stated they would take car of cracks but will not replace the windshield. Although there were more then 6 cups and cracks I accepted. Only 1 crack could be repaired at ********* because the others weren't repairable. They recommended I replace the windshield which costs 800. Of course the dealership said they wouldnt replace the dealership.Took car for a full inspection and was told the rack and pinion on the car was leaking. Using the as is contract as a way to not do repairs and sell the vehicle. This dealer sells used vehicles and is very deceptive. My salesman ******* did what he was supposed to do which is sell the vehicle. I can't blame these issues on him however if you purchase a used vehicle make sure you get a pre inspection. I went against my better judgement and it's going to cost me a few grand. I will be also contacting the better business bureau. Because this purely is unacceptable. They could care less about building a relationship with there customers just making a sale.

  

  Business response

  06/27/2022

  Business Response /* (1000, 5, 2022/06/13) */ Mr ****** purchased a used *** with 97,115 miles. we spent over $3000 in reconditioning on this truck. The technician that did the work NEVER noted anything about the rack and pinion. His entire job and reason for coming into work each day is to find problems with used trucks and repair them for his income. Again, nothing was noted at any point during the inspection. Mr ****** flew in to Columbia, inspected the vehicle, and then drove the vehicle back to Charlotte, over 8 hours away, again no issues. It wasnt until he took the vehicle to someone and they said it needs this or that, which is also how this person gets paid, that he called us. As with all of our vehicles, he understood COMPLETLEY that this purchase was AS Is and signed multilple documents agreeing to this. This is his second attempt to extort my company, the first was going online and trying to slander our name over this potential mechanical need. I know he purchased the truck as is, I know he inspected the truck before he left TN, and I know he returned home to Charlotte safely, I also know that we have sold LITERALLY thousands of *** 1500 trucks, and we have NEVER installed a rack and pinion on one according to my used car mangager and *** certified technician, so if his truck needs this, then it is his responsiblity, not ours, but our recommendation is get a second opinion before you pay for this service,because it doesnt make sense in our eyes. I can upload all documents displaying the AS IS purchase if requested. Consumer Response /* (3000, 7, 2022/06/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Ok so let's talk about the windshield that clearly had several cracks in it that couldn't be repaired. As a credible dealership wouldn't it be wise to inform a customer traveling from out of state this is the case. Why weren't these pictures sent when I requested pictures of the vehicle. Why is it the first time I found out about cracks were during my test drive after I flew to get the car. Puts me in a very awkward space. It's bad business and even worst I found out the all the cracks couldn't be repaired. I'll eat the rack and pinion and will get a second and third opinion before calling the vehicle a lemon. However the windshield I don't agree I should eat. Your sales man didn't even know there were that many cracks in the windshield. And this is after I asked for numerous pictures. Business Response /* (4000, 10, 2022/06/27) */ If the windshield is a problem, it is completely on the consumer. He called *** ***** and told him he wanted to fill the spots at ******** in NC, then he went to said business and called us with the total repair bill, we paid over $200 to his business of choice to repair the spots in the windshield. If there are further issues past that point, they are completely on the consumer. The bottom line is some people will never be completely satisfied no matter how much we try to help, they want a brand new truck for a 100k mile truck price. We sell thousands of pre owned trucks a year and deal with at least one complaint every 90 days or so, I would say we are doing better than most at customer satisfaction. We strive for perfection, but we will never be perfect in an imperfect world. We truly realize that we absolutely will not please everyone. It is usually the out of state buyer on the lowest price truck in the market, they want the price, but dont like the condition that goes with that price. We appreciate the opportunity to respond and we are not pleased with the outcome anymore than our customer, but when you deal with the volume we do, we have to have policies and rules for post sale isuues. Thanks again.

• Initial Complaint

  03/10/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a truck from Hyundai of Columbia on 3/2/22. Within 24 hours, the check engine came on. I ran the codes and it is showing transmission errors codes. I contacted them the following morning and they agreed to bring it in and look at it. They flushed the transmission and cleared the code and said it was fixed. Within 24 hours The check engine light was on again. After another two days of them dodging my calls, I finally got them to look at the truck again. They called me later in the day and said it'll be $1500 to fix. I told them that they need to cover it or I don't want the truck. It has now been 24 hours after multiple messages left and no one will call me back. They still have the truck

  

  Business response

  04/06/2022

  Business Response /* (1000, 8, 2022/03/30) */ We have been in communication with Mr ******** over the last few weeks. We have finally got confirmation that the part that was ordered the first week of this month is finally in and the transmission shop that is doing the work told us today that the truck should be ready soon, possibly by this weekend or the first part of next week. Mr ******** indicated to us his desire was to keep the vehicle once the repair was complete, and we are working diligently to make that happen. As always, thank you for the opportunity to respond.

• Initial Complaint

  11/23/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I am not looking to purchase the vehicle I'm going to describe the issue with but I did contact the dealer myself about the issue thinking they would want to know about it if it wasn't them that did it. I recently sold a 2018 *** 3500 with over 130,000 miles on it. it went to two different dealerships before I saw it advertised at this one. the issue I have with it is that it is listed as having only a little over 56,000 miles on it and not the 130,000 or more that I sold it with two months ago. I checked the vin number on the website and asked the dealer if the vin was correct and in fact it is the exact truck I had and the vin number matches the records I have. so I was thrown off as to how the truck now has over 80k less miles on it then when I sold it two months ago. I suspect the odometer has been tampered with. as I said I have proof it was my truck as I have pics of the vin number as well as odometer reading from august, and can also show proof of when I had insurance on the vehicle. the *** *** report even shows the places I had taken it for service in the area where I live. they did not seem interested in getting this matter sorted out so that someone does not get ripped off when they buy this truck. as I said I'm not looking to buy it back but when I saw the add for it and saw the vin number was in fact the one I previously owned, but with a lot less miles I didn't want to ignore the information.

  

  Business response

  12/06/2021

  Business Response /* (1000, 5, 2021/11/29) */ In regard to Mr. *****'s concerns, please find 3 attached documents supporting the mileage currently advertised and listed online on the 2018 RAM 3500 (VIN: ***********XXXXXX) These documents are the ****** vehicle history report, the Bill of Sale produced by******** ****** and the Tennessee Department of Motor Vehicles IVTR search results. The ****** (page 3 of 5) dictates the purchase date from 05/14/2020 with an odometer reading of 26,038, this is also the mileage listed from the State of Tennessee registration record showing Mr. ***** as he owner. (See Attached) The ****** has 5 additional odometer listings. One of these is at a repair center in Dyersburg, TN on 04/02/2021 with a reading of 50,000 miles. A little over 5 months later the vehicle sold at Auction (******* ******) with a reading of 56,371 (the attached Bill of Sale supports this ODO reading) The vehicle was transported to our dealership location in Columbia, TN via flat bed and subsequently, has only accrued 1 additional mile. We believe there must be some confusion on the part of Mr ***** in regard to the mileage on the vehicle during his ownership as well as when he disposed of the vehicle. We welcome any necessary steps to ensure this odometer is the correct, and accurate mileage and has not been changed or altered by Hyundai of Columbia, any of it's agents, or any additional party.

• Initial Complaint

  10/26/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a 2016 Ford F-250 from this dealership. I hadn't made the second payment and the motor blew. I paid right at $42,000 for this truck that was supposedly inspected. After calling and calling with several no call backs, I did my own inspections and the truck was either skipped or they lie about doing inspections because several lug nuts were missing on each tire, nothing was worked on that they claimed. I took the truck to an actual diesel mechanic and he gave me the bad news about the motor being blown. I tried to see if they would do the right thing and so far I've had to argue with several rude people who were extra nice before I forked out my money. I didn't say anything when it came down to the fuel pump needing changing, the back window leaking or the fact that several lug nuts were missing on each tire, which my 1 year old son rides in this truck, but a $10,000-$12,000 motor is different. No, I did not purchase an extended warranty because it has deleted emissions and I didn't think the warranty would cover the vehicle that had been tampered with.

  

  Business response

  11/03/2021

  Business Response /* (1000, 5, 2021/10/27) */ After speaking with Mr ******* today and hearing him tell me verbatim that we(HOC) aren't responsible for his engine since he did decline all coverage available, no matter the reason given, I can only respond in kind and say that we have tried to offer options and he politely declined. option one was take the vehicle to auction and see what it brings and proceed from there, option two was trade in the truck at full paid price minus the cost of the engine, both were respectfully declined. The vehicle in question is a 158,000 mile used F250. When a consumer declines all coverage available to them on an As Is truck, our hands are tied as a business. Mr ******* told me himself that he was taking the vehicle to a mechanic today and replacing the motor on his on accord. He was unwilling to try the options we made available to him, and simply said, "if you want me to go away and leave you alone, just give me $5,000 and I will". When I informed him that I couldn't do that, we ended the conversation and here we are. I realize this is a situation that no one wants to be in, that is why we offer extended service contracts on all purchases. We understand that vehicles are going to break down, no matter what, and we don't want our customers to be unprotected, but when a customer declines all available coverage and signs all documents clearly stating AS IS, we have no margin for error. We are not happy when these situations occur, its the least favorite part of our job, but we have to be fair to all of our customers equally, both protected and unprotected. We can't reward someone for not choosing coverage when so many people purchase the coverage, that wouldn't be fair to all of those consumers. I personally want Mr ******* to be happy and figure out a resolve, but with my best foot forward, I was told the only resolve was to pay him $5000, and I respectfully declined. If we did that, it would be a slap in the face to all of our customers that make the choice to purchase coverage. I wish I had a way to help, other than the options I provided this morning, I really do. When the customer clearly tells me he understands this isn't my responsibility, but continues to ask for help, I truly want to figure out a solution, but at this time I believe we are at an impass.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩