ComplaintsforPremier Medical Group

• Initial Complaint

  07/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I went to premier medical urgent Care in *********** on Saturday June 24th for pain in my elbow. The doctor said I had tennis elbow and prescribed prednisone. I was in way worse pain on Sunday the 25th so I went back to the urgent care The nurse that did intake refused to take my blood pressure where I asked her to and proceeded to walk away while the machine was squeezing me to death and I was crying in pain when I ripped the blood pressure cuff off my arm and was balling she gave me a weird look and asked me did it hurt? I told her of course it hurt I told you not to take my blood pressure in that area and you didn't listen and then you walked away and would not address my pain concern. She said sorry like it was no big deal and went and got the doctor. When the doctor was approaching my room I could hear him out in the hallway talking to the nurse that did the intake and they said wasn't she here yesterday? And didn't they help her then? The doctor then walked in the room and said who is your primary care? He did not even introduce himself. I told him it was ********** and he said why don't you go there because we can't help you you have tennis elbow. I said they are not open on the weekend and it takes 3 months to get an appointment. And he just looked at me like I was crazy and told me I should not have come to urgent Care as they cannot help me and I needed to see my primary care for further assistance. I have never been treated with such disrespect that I received on June 25th in that office. I have called several times to the phone number I received for the complaint person ******************. I have yet to hear back after leaving three messages over the span of 2 weeks.

• Initial Complaint

  05/27/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  They have my debit card number in my account and are charging me randomly when I have not been to their office or made any appointments, I have spoken with them as well as sent proof of the unauthorized charge and have not gotten a solution

• Initial Complaint

  12/08/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I received a bill of $***** from Premier Medical Group (PMG) for Office Visit which is incorrect. I was seen by **. ** on October 14, for Wellness check, which is covered by entirely by my medical insurance, ********** ******** ****** ***********, Inc., (****).I contacted PMG billing department about the issue and was told that **. ** prescribed **** ********* *** and that resulted in the charge of Office Visit. I didn't understand why the same procedure last year was covered by insurance and there was no charge. I also contacted ******* ******** at PMG, but the agent was not helpful except for emphasizing that there was a signed paper, which I was not sure exactly what kind of paper it was, therefore I would have to pay the bill. At that time, I, at least, requested to pending this bill and not to send to Correction Agency until this issue was resolved. When I inquired about this discrepancy, I received a letter from medical director, **. Michael *****. He explained on his letter after "coding review", the visit met the criteria of "Office Visit", therefore no adjustments were indicated. His letter still does not explain why the bill was generated as Office Visit, instead of Wellness Visit which could cover by my insurance. I called ****, and an agent at their claim department informed that **. ** generated two bills: one was Wellness and the other one was Office visit including, code *****, Allergy ********. I don't know what it is. Last year in November, there was only one charge: Wellness, was received, according to **** agent. Last year on my Wellness check, I also received some prescriptions from the doctor. I don't understand why I received the Office Visit bill this year, for the same service I received last year. To update and refill prescriptions on Wellness check were part of my Wellness visit in each year. Wellness check should automatically include prescription/review medications without additional charges because it is a part of Wellness.

  Business response

  01/05/2022

  Business Response /* (1000, 5, 2021/12/13) */ Acknowledging receipt of consumer's complaint. This will be reviewed further before submitting response. Business Response /* (1000, 12, 2021/12/23) */ Consumer's complaint has been addressed through written communication to the Consumer dated and mailed 12/23/21. Due to ***** regulations, details can only be shared with the Consumer. Complaint Response Date bumped because: Holiday Consumer Response /* (2000, 15, 2022/01/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) Although I'm satisfied its outcome, I have further comments regarding this case. Ms. Missy ********, ***** Financial Administrator from Premier Medical Group acknowledges that billing and coding are confusing. In my view, it is also deceptive. I realized that there were new guidelines for office visit. In the future, Premier Medical Group should make it clear and simple not to mislead their customers. Thank you.

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