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Find a Location

ServPro of Montgomery County has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforServPro of Montgomery County

    Fire and Water Damage Restoration
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/7/2012

    Years in Business: 12

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company offers fire and water damage restoration services, carpet cleaning and mold remediation.


    Business Details

    Location of This Business
    1800 Ashland City Rd, Clarksville, TN 37043-4820
    BBB File Opened:
    3/7/2012
    Years in Business:
    12
    Business Started:
    10/24/2011
    Business Incorporated:
    9/8/2011
    Accredited Since:
    3/7/2012
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • N & A, LLC
    Business Management
    • Mr. Bill Repsel, General Manager
    Contact Information

    Principal

    • Mr. Brent Nicholson, Owner

    Customer Contact

    • Mr. Brent Nicholson, Owner
    • Mr. Bill Repsel, General Manager
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Preparing for and recovering from flooding

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/13/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    WAS CHARGED FOR WORK THAT WAS NOT DONE. WAS QUOTED A TIME LINE IT TOOK MORE THAN TWICE THAT TIME LINE AND THE *** WAS NOT FULLY COMPLETE. GAVE THEM MULTIPLE CHANCES TO MAKE THINGS RIGHT AND NOT ONLY DID THEY FAIL THEY WOULDN'T EVEN STAY IN CONTACT WITH US. THIS *** IS BEING PAID BY INSURANCE COMPANY BUT I WAS SERVED WITH A LEGAL NOTICE I AM BEING SUED FOR FULL AMOUNT WHEN ALL THEY HAD TO DO WAS SUBMIT CLAIM TO INSURANCE. I TALKED TO MY ADJUSTER AND HE SAYS THEY HAVE NOT REACHED OUT TO HIM EITHER. ITEMS CAME UP MISSING AND BROKE DURING MOVE AND THEY CLAIM THAT ISN'T TRUE. ITEMS THAT BELONGED TO SOMEONE ELSE WAS MIXED IN WITH MY ITEMS AND THEY WAS QUICK TO RETRIEVE THOSE AFTER I MADE THEM AWARE OF IT THEN ALL COMMUNICATIONS STOPPED. NO ONE SEEMS TO KNOW WHATS GOING ON AT THAT PLACE AND IT WAS THE WORSE EXPERIENCE I HAVE EVER HAD WITH A COMPANY.
    Read More

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    steph c

    1 star

    11/07/2023

    I had water damage across half my house, im talking water streaming from the top of the wallls,light fixtures, pouring in between the walls so much it sounded like a tap running. they came in with a ton of equipment,took 4 days to dry it all out. in doing so, they also damaged my house, and i was told they would repair it when they picked up equipment...that didnt happen at all. fast forward to a few months later, i received a letter in the mail from a law firm telling me Servpro is suing me for unpaid services..several months after receiving a bill in error(and when i called to ask about it i was told by them that they didn't file with insurance at all,even though they had all the information to do exactly that)..so after talking to me and telling me they dropped the ball, they turned around and sued me for unpaid bills, and their legal company never returned my adjusters calls,she had to call them 3 times to get an answer from them. sounds like 2 crooked companies playing catch together, i wouldn't recommend this company to my worst enemy, absolute trash through and through. it's 7 months later, not a single phone call, and my house is still damaged by their "repairs". oh an none of employees spoke fluent english.1 star because i can't leave it blank.

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