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Complaint Details
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Initial Complaint
11/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 06/14/2022 I went into the dealership and purchased a 2008 Ford F-150. The cash price of the vehicle as shown on the bill of sale is $8,145.07after tax and fees. However online through the credit acceptance company it is shown as $10,242.53. I do not understand who the price for the vehicle can be different between the two companies. The dealer told me that the extended warranty is included in the original price he quoted to me. He later admitted to not telling me I was paying for gap insurance, road side assistance, and extended warranty. When we confronted him he said that there is no way for him to not add these features as they are required. I then went online and looked at my purchase agreement which I attached to this complaint. It says that the extended warranty, insurance, and roadside assistance is optional and my signature is attached to it. I never signed for them and I never received a physical copy of that page that shows my signature. I then called credit acceptance to cancel those features which they did however they would not take the rebate off my payoff amount only my total balance which means in order to pay off my truck it is $8,500. The truck after down payments and fees was only supposed to be $5,645.07 as shown on the bill of sale. After cancelling the added features and services the payoff amount is right at $8,500. These numbers do not add up and I need to get it lowered to the correct amount
Business response
12/05/2022
When we sell a car the paper work is reviewed and initialed with the salesman. He makes every customer aware of what is included in the sale of the car. At the end of the sale he will provide each customer with the Declaration Acknowledging electronic signature process. (See attached) Customers signature is on this form stating he has seen and acknowledged the amount he will be paying for the vehicle.Initial Complaint
09/13/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Me and************** got 04 Pontiac grand prix miles 200000miles on the car about 5 years ago . 1500 dollars down we where paying 250$ bi weekly they kept turning car off in the middle of the street on the highway with our 2 kids in the back seat via the black box, before that 2 days after power steering went out and oil leak they told me to take it to maxi and they tried to charge us 500$ we said no and left . They kept upping the price on the car payment from 250 to 325 biweekly we told them no that's not what we signed up for we had the car about 7 months we told them the car has all kinds of issues has became unsafe to drive we asked for replacement they refused now 5 years later after 5000 in payments they took the car then put it on my credit that I owe them 15702 for a car that's recalled and they sold to someone else why wait 5 years after the car was given back to put it on my credit take it off . We never Missed payment WE GOT TIRED OF THE SCAM. REMOVE IT.Business response
10/13/2021
Business Response /* (1000, 5, 2021/09/22) */ I have attached customers contract, our "As Is" form signed by customer and pay history of customer showing the reason for the repossession the amount of their biweekly payment was supposed to be $165.00 and the down payment customer made was $645.00. See payment history Business Response /* (1000, 7, 2021/09/22) */ ***Document Attached*** Consumer Response /* (3000, 9, 2021/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) We where paying 250 per week I have dispute the charges and I have included all the recipes of payment the 3 credit bureaus have removed the account . This company targets low income families of color into signing contracts for trash they aim for desperate people with bad to no credit my issue has been solved via the credit bureaus. You guys are as slimy as it gets
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.