Complaints
This profile includes complaints for PathGroup's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 56 total complaints in the last 3 years.
- 29 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/25/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
********* services on 1/28/25 were ordered by a Providence Santa **** Podiatry doctor through the preauthorized VA ************** program auth #VA0043187. They did not bill ******* (billed Tricare and Champus for some reason). I have called and left messages and have spent 11+ hours on the phone trying to contact them. All efforts have failed, including being on hold again today for over 2 hours.Customer Answer
Date: 09/08/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ********Initial Complaint
Date:08/12/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I continue to get texts from this place, that I am unfamiliar with, that my bill is ready. I don't recognize the company, and when I ask my insurance, they don't see anything. When I go to try to see what the bill is on their designated site, it says it's invalid. I have tried to reach their customer service multiple times and no one answers, not even after waiting for 30+ minutes to speak to someone. I have no answers. If the bill is legitimate (which I doubt now at this point) I have no way of knowing how much it is nor can I pay,Business Response
Date: 08/19/2025
Please see attached response.Initial Complaint
Date:08/05/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Pathgroup LLC sent my account to debt collection. I never received a bill from them. I cannot pay if I don't receive a billing statement. When I called customer service, they said that there was something wrong with my address and were unable to send a billing statement. I confirmed my address, which was exactly what they had. They sent my bills to a debt collector, and their letter made it to my address, imagine that. I had blood work done on 02/20/2025 on the debit collection letter. I have three separate account numbers.Business Response
Date: 08/19/2025
Please see attached response. I will respond directly to patient also to confirm receipt of statements and no other concerns.Initial Complaint
Date:07/30/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had three different health insurance plans over the past two years and PathGroup just can't or refuses to be able to process different claims under different insurances and keeps sending me bills despite me providing the insurance inforamtion. I have received months bills from PathGroup for lab work done for the full amount because they refuse to correctly input my insurance. I have called numerous times, spent hours on the phone and written letters to Pathgroup providing my insurance information to them. They continue to send a bill for $282.33 for lab work done on January 30, 2025 . I had insurance at the time and was told on April 29, 2025 that she confirmed I was covered and would put the right insurance in but HERE COMES ANOTHER BILL FOR THE SAME DATE. They need to fix this. They need to process my insurance and stop threatening to send me to collections for a bill that should be be covered by insurance if they could get it put in the system. This company has wasted HOURS OF MY TIME WITH WHAT IS EITHER INCOMPENTENCE OR SCAMBusiness Response
Date: 09/03/2025
Please see attached response letter. We are working with **** to process the claim and will reach out directly if additional updates are still needed from the patient.Initial Complaint
Date:07/22/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We resolved a bill in April of 2024, and were double-billed again a year later. Our insurance company confirmed it was a double bill. Nobody at Pathgroup answers the phone or is able to help us. They are attempting to now send us to collections for a bill that was paid already.Pathgroup is trying to collect more than $600 for basic lab work - all of our family members had the same labs done (for Celiac blood panels) and paid no more than $50.Business Response
Date: 08/19/2025
Reaching out directly to consumer for additional information to identify accounts in question to assist in resolution.Initial Complaint
Date:06/16/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Details: Fraudulent double billing 3/20/2025 - Paid as non insured patient at ******************* in N ***********06/02/2025 - received a bill from Pathgroup for what I already paid Medcare 06/16/2025 - I called Medcare and they confirmed I had already paid in full and they didn't know PathGroup. They said they didn't send anything to collections or give another company information to bill me for the visit 06/16/2025 - I was on hold with Path Group for an hour trying to resolve the billing issue. Nobody answers. I believe this company is double billing patients on purpose.Business Response
Date: 07/03/2025
We are still working with the ******* to confirm the correct billing for patient's account. Attached response to patient.Initial Complaint
Date:06/02/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I did lab work at my doctors clinic in October 14, 16, 18 2024 and November 7 2024. Pathgroup sent me the following bills:First bill for a balance of $93.86 on 11/19/2024 Second bill for the same balance of $93.86 on 12/18/2024 saying this is due Third notice of a sudden $144.83 new amount warning that it is the final notice. I contacted customer service *** asking for detailed breakdown for the extra $48.72 which they could not explain and said it is still being processed by insurance. I paid the balance of $93.86 on Dec 31st 2024.There were no bills or notice sent to me from this date but I waited for any remaining balance which never came. I paid $36.97 on 3/19/2025 which was the balance on my online ****************************** sent me another bill for $96.11 on 5/6/2025. When I contacted them on 6/2/2025, they say my balance is 14$ is sent to collections. I was not even made aware of this balance through mail or email or anything. They never sent you detailed breakdown of the bill and keep adding new charges threatening you are due and even send you to collection.I want Pathgroup to call back my balance being sent to collections with no clear heads up or contact. I want pathgroup to send me the detailed breakdown of why I owe ******. I want them to apologize for their mistake in not sending proper bills before sending to collections.Business Response
Date: 06/16/2025
Please see attached response.Customer Answer
Date: 06/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ***********Customer Answer
Date: 06/16/2025
I have submitted a review of PathGroup. Please publish it. Even though they apologized for the issue caused to me I see many others impacted by them.Initial Complaint
Date:05/27/2025
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid I bill they sent me by scanning a QR code and inputting my information. I was never sent a receipt. The money left my bank account, but they are still sending me bills and cannot explain where my money went.Business Response
Date: 06/10/2025
Hello,
Please see attached response letter.
Customer Answer
Date: 06/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ********Initial Complaint
Date:05/23/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
PathGroup | ************************************************** *********** reviews on PathGroup; they have one star reviews for this year 2025.PathGroup sends a paper bill through **** five (5) months after labs were taken.PathGroup has a Billing Portal that is currently down 05/23/2025. A patient wanting to pay their bill cannot pay their bill because the PathGroup Billing Portal is DOWN/Not Working. PathGroups' customer representatives cannot help you because they also use the same PathGroup Billing Portal which is Down/Not working. I ask "how do I pay my bill"? The agent does not have an answer. When you ask to have the issue escalated to PathGroups Technical Support desk, the reply is they cannot. Speak to a Supervisor? Nope, they won't do that either. So basically PathGroup will send your "unpaid" bill to collections. You read that correctly. Here it is in a nutshell: Patient receives paper bill five(5) months late. Patient wants to pay bill. Patient cannot pay bill because PathGroup system is broken. PathGroup will not fix their broken system. Patient bill will be sent to collections. Patient credit history ruined because of PathGroup broken system and late billing processes..Everyone reading this:File a No Surprises Act Complaint with Centers for **************************** (CMS). An investigation will ensue by ***.Business Response
Date: 05/28/2025
Please review the attached.
Thank you,
***** ********
Research Analyst
Customer Answer
Date: 06/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.However, PathGroup, the business, still has an inoperable Payment Portal. My husband just received his paper statement and is unable to make a payment through the PathGroup payment portal. The same error which I received previously still has not been fixed.
Sincerely,
**** *****Initial Complaint
Date:05/13/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made two payments ($51.33 and $654.30) to Pathgroup via **************** for the same service. The $654.30 was before BCBS adjusted the claim to $51.33. I've been calling Pathgroup since April 29 but they are resisting to refund my extra $654.30 payment with several claims some of which they didn't receive the money. I called Instamed who assured me they paid Pathgroup Direct Deposit for both $654.30 and $51.33. Instamed called and sent emails to Pathgroup msgs to show them how to locate the money. Suring my 5 called to Pathgroup since 4/29, I was not able to talk to supervisor nor able to receive any confirmation of refund.I paid Pathgroup in a good faith before they sent me any invoice.I will never use either company again.Business Response
Date: 06/04/2025
Please see attached response. Patient was also reached out to directly.Customer Answer
Date: 06/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****
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