Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 30, 2024 Hyundai of Hickory Hollow is refusing to send a check for the Warranty Cancellation refund on my 2019 **** Ecosport which was totaled on June 1, 2024. ************ who financed it, sent a request to them on June 11, 2024 and suggested that I contact them to accelerate the process. On June 13, 2024 I went into their office and their finance manager, ***************************, completed the paperwork which I signed and was given a copy. (We also bought another car while we were there.) **************** said it would be processed by the end of June. It was not completed so I called them on July 9 and I tried to contact someone at the dealership to complete it and was told no one was available to speak with me. I tried again on July 10 and was told that *************************** was on vacation and would return the following Monday. On Wednesday, July 11, I sent a text message to their General Manager, ***, and told him the paperwork had been completed and we just needed a check sent to ************ I attached a copy of the Warranty Cancellation Order to the text message. I never heard back from him nor was a check submitted. On Monday, July 17, I called and left word for **************** to call me. He returned my call on Tuesday, July 18. He said the person who handled the cancellation of warranties was running behind and that is why it had not been completed. I expected that he would see that it was done but it still has not been completed as of today. I keep getting requests from *********** and from Premier, the gap insurance company, for this to be completed so they can finish the cancellation of my loan, as they are not having success with their requests to Hyundai.I would appreciate any assistance you can offer in this matter.Thanks,*********************** ************

  Customer Answer

  Date: 08/09/2024

  I have not heard from Hyundai of Hickory Hollow nor has the Warranty Cancellation payment been sent to ***********.  I continue to receive messages from *********** and from GAPProcessing asking for the payment on the warranty to be completed so they can make the Gap payment and finalize and close the loan.  *********** said they have continued to try to get the warranty cancellation payment but are also unsuccessful.  In the meantime, it is costing me more as I am having to continue to make payments on a car that was totaled more than two months ago.  I appreciate your assistance and would like to know if I have other options available to me.

  Thank you,

  ***********************
  

  Customer Answer

  Date: 08/12/2024

  The temporary tag expired today on the new car we purchased from Hyundai of Hickory Hollow so I contacted ***************************.  I reminded him that I still had not received credit for the cancellation of the warranty of my **** Ecosport.  He told me to come by the dealership and pick up a new temporary tag and that he would check on the warranty.  When I arrived he said they had found the paperwork for the cancellation of the warranty and that the clerk said she would send the check out overnight by *****.  I will update you when I have further information.

  Thanks,

  ***********************
  

• Initial Complaint

  Date:01/19/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we brought our car in for service, and we had a minor snowstorm. the part was to be delivered. and installed by Friday 01/12/2024 we have called and texted them and have not received a call back its now. 01/18/2024 I looked up online how hard or long it takes to install the part. it only takes 5 minutes to do. just need an explanation as to why they've had my car for 8 days now with no call back or text. and this is covered under warranty.

• Initial Complaint

  Date:07/28/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have been trying to get my refund since June 2022 and its july 2023 call get to sent to diffent voice mails leave a message and they never call back or if do get some one they tell me that they will review and call me never happen i have had ****** to tell me that my claim was with *********************** he sent him a email saying dont be mad i i dont want to take the call i have emailed *********************** a number of time in the last weeks and he had done nothing but lied to me according to ****** this is happening alot with there employees i also have a extended warranty i am so tried beginning for my money that ai am owed i sent them ever thing they ask for and ****** said he dose not know why this has not been proceed all paper work they have is correct.

• Initial Complaint

  Date:05/19/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a $10,000.00 used car through a manufacturers dealership ********* Hyundai for my daughter in college to take advantage of a thorough inspection/repairs to avoid issues common to non dealership lots/private sales. Through text messages and emails attached I was told the car received a thorough 156 point inspection and that after the repairs were made it would quote "make it really good and reliable" and "make sure it is good and reliable". I was also informed through email that it was quote "a recent trade in and that it was very well taken care of so I know it will not need much in repairs after the inspection". After the inspection the dealership replaced a catalytic converter, 02 sensor, valve cover, brakes, rotors, oil, filter and wipers. When we picked up the car it did not display and engine codes. After driving the car less than 2 days the engine light came on and the car overheated on the 3rd day. My daughter is in college in ********* and took the car to the Chevrolet dealership. They replaced the thermostat/housing for $750.00 and also informed me that an after market catalytic converter was installed and due to it not being OEM would continue to register and engine warning light code PO420 and if required not pass a smog test. The cost to replace the catalytic converter is roughly $3000. See attached. Within a week the car continued to overheat and was returned to the ********* dealership and another $1250.00 was spent on a water pump and overflow tank. I requested financial reimbursement from ********* Hyundai on the non OEM catalytic converter and was basically told they do not have to use OEM parts and the car was sold "AS IS". At this point I have spent $2000 on repairs and will need to spend an additional $3000 for a total of $5000 so far on a $10,000 dollar car. To me I believe this is a case of fraud since they knowingly replaced the catalytic converter with a less expensive and faulty product and are unwilling to correct the situation.

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently visited Hyundai dealership to see why my car was making a noise. They did the diagnostics and had came back that I needed all this work done $1,900 worth of work. I told them to go ahead and do the work. They also suggested brakes may be causing the noise. When I picked up my car the noise was still there. I left my car with them for over a week and they said they didn't hear the noise. I asked them to drive it. They told me they drove the car but the mileage was still the same when I dropped it off. I asked did the brakes get repaired they said no I didn't need brakes like they said before. They didn't really know what was wrong with my car and they got my money.

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 31st, 2022, I signed a contract to purchase a 2022 Hyundai Venue with approximately 12 miles on it. August 4th, the car stalled while I was starting it that evening. After about 10 minutes, it cranked and I went home. The morning of August 5th, the car repeated this issue so I took it in. After a weekend, the dealership/service center could not replicate this issue and claimed they had checked connections and all should be well moving forward. Approximately 2 weeks later, the same issue occurred and I took it back in to the shop, where it stayed for a complete month. They called me and said my keys had been reprogrammed and I was good to come pick up the car. Another week passed and the same issue occurs. I took the car back and asked about the possibility of a buy back. They kept the car another month trying to replicate the problem and only got it to malfunction once but it did not throw an error code- so they could not diagnose. I was then asked to pick it up on October 28th. On October 31st, the car shuts off mid turn while I am driving home. It was low on gas, however not at all empty. When it shut off, I lost control of the car, hit another car, and ran into a stone pillar on ***********************. After exchanging information for the crash, I drove home (which was right up the hill) and had a major panic attack. I drove the car the next day, very slowly and cautiously, to the dealership for review. (The trip home and to the dealership were on the same tank of gas. I note this because one tech said I starved the engine of gas, and this is not possible if the car continued to be driven.) I then drove a loaner until February 10th while Hyundai **************** was supposed to assess and come up with a resolution. In January I consulted a lawyer and filed a demand letter that was ignored and not responded to. On February 9th they claimed they could no longer speak with me and needed the loaner back for legal purposes. I returned in on the 11th.