ComplaintsforTwin City Nissan

• Initial Complaint

  12/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We own a 2016 Sentra. Took it to Nissan on December 12,2022 because of brake lamp recall. On December 21,2022 the car would lose power and would not accelerate over 20 mph. Service manager said he was going to disengage the system so we could drive the car. Enroute home, the car lost power two times. My complaint is my wife was put in an unsafe situation. Since sitting in our garage the brake lights have turned on and will not turn off. This has caused the battery to die. Now we have to get a tow service to take the car back to Nissan. The system is locked up and will not come out of gear. We have a scheduled appointment on January 2,2023. Again my complaint is the car was unsafe to drive and should have not been moved. I have called Nissan and the person I talked to said he was not there that day so he could not say the car should not have been driven. Nissan should pay the tow payment. Nissan should explain to their service people not to put customers at risk. Also, explain to them they are employed by Nissan. Weather they're at work or not, they are responsible for decisions made by Nissan. In this case my wife's safety was at risk.

  Business response

  01/11/2023

  Business Response /* (1000, 5, 2022/12/28) */ We have the customer a service appointment 01/02/2023 to inspect vehicle

• Initial Complaint

  11/03/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a vehicle at this business on February 2nd, 2022. I financed this vehicle for $27,336.94. I live out of state but decided to go with them because my brother recommended them and had good experiences. I had never financed a vehicle before, this was my first experience at a dealership and it was not a good one. The major issue I'm dealing with is vehicle repairs. The day after I bought the vehicle, the engine light came on. After going back and forth to different places, I found it was a "purge valve issue." I had it repaired locally as the dealership gave me their word that they would have it fixed or reimburse me completely. It did not fix the issue. I ended up having to bring it back to Alcoa to a Honda dealer and it was temporarily repaired there. They did reimburse me after a couple months passed by. The engine light came back on shortly after. I have since taken it back to Honda service TWICE and it's the same issue, only they believe it's the canister. I have paid for this ($300) then tommorow I will pay ($500) to have it hopefully repaired. They let me know in their system at Honda, this issue was known about during pre sale inspection and they kept this information from me as well as me paying for everything by myself after i was promised it would be taken care of. My car stalls out at stop lights. Doesn't start for a few minutes after getting gas and turns off entirely If you open the gas cap. The mileage suffers immensely. I attempted to reach out to twin city Nissan on MULTIPLE occasions and they do NOT care. They avoid me like the plague and will not right their wrongs. I feel I was sold a damaged vehicle knowingly and me being a working mother of a toddler and currently pregnant with my second, am absolutely devastated to be stuck with this vehicle that has done nothing but burn a hole in my pocket. I can't even trade it because I owe more on it than what it's worth. I want reimbursed at the minimum.

  Business response

  01/04/2023

  Business Response /* (1000, 7, 2022/11/18) */ We had issued a check to reimburse Ms for the original repair. We will reach out to her to follow up on this latest issue. Best, Consumer Response /* (2000, 14, 2022/12/13) */ Twin City Nissan has reached out and offered a resolution to reimburse the cost of repairs and make right on the situation. Thank you.

• Initial Complaint

  08/11/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I refinanced my car in February and I was suppose to recieve a GAP and warranty refund check from Twin City Nissan in Alcoa. On 4/27/22 I reached out because I haven't heard anything back. The financial advisor did not get back to me until 6/27/22. After being ignored and given the run around I finally received my GAP refund on 7/30/22 so I waited to see if my warranty refund would come in and it hasn't so I reached out again with no reply of course. I was advised to report here so any help would be greatly appreciated.

  Business response

  09/19/2022

  Business Response /* (1000, 9, 2022/09/06) */ ***Document Attached*** ALL REFUNDS WERE ISSUED Consumer Response /* (2000, 11, 2022/09/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) Company fulfilled the entire refund finally.

• Initial Complaint

  06/24/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Went in the area looking for car prices and last dealership was Nissan Twin Cities and had a bit over priced car but everything is high right now. My and my parents went in together and saw a vehicle and talked to Ron the salesman about it. We negotiated on a price and said we would make a deal and confirmed it and put a card down and said we will return the next day with a check. We did and with insurance and paid the car off. The next day I was taking the car to go get a hair cut and check engine light came on and stopped at the nearest gas station and turned the car off and it would start. I proceeded to check the common things like battery and fuses then I got it to turn on. Drove it straight back home and let my father check the car out and it did the same thing. I took it to Nissan after getting it started after a while and they said they'd fix it and gave me a loaner and said I was driving crazy in the parking lot while I was trying to to figure out buttons and stopped to figure them out. I returned and the manager or whoever he was snatched the keys and said your not driveling my loaner crazy out of here and I tried to ask what I did and he proceeded inside and said my keys are in my car outside and you can go. I went to Honda after being upset with the service at Nissan and they offered me $5,000 for my car and I was not having it. After my parents said just take the car back they said they would only give us half of what we paid for the car which is $7,000 because we went to Honda? They then said they would try to fix it again and I've been without a loaner and they will not provide one will not give a estimated fix date. They said they sent it to a Ford dealership and said something overpriced and know it was because we called Ford and not Nissan becaus we seem to get more answers from them than the dealer we purchased from. It seems impossible to get any answers from them. I need a car, just moved, and can't get to work. I need a loaner!

  Business response

  08/17/2022

  Business Response /* (1000, 9, 2022/07/19) */ Mr. purchased a 12 Ford Focus from Twin City Nissan on 6/7/22. He returned with car after the check engine light came on. Twin City sent the car to the Ford Dealership for repair. It needed parts which were currently on back order. Twin City completely backed out the Ford Focus deal due the problems getting the car fixed. On 6/30/22, Twin City sold Mr. a 13 Hyundai Elantra in place of the Ford Focus. Mr. seemed satisfied the Hyundai and we had no further complaints. We assumed all was well so we did not answer the original complaint. Thank you.

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