Complaints

This profile includes complaints for Gametime United, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Gametime United, Inc.

  2513 S West Ave Sioux Falls, SD 57105

• 

  Gametime United, Inc.

  130 Sutter St Ste 200 San Francisco, CA 94104-4003

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/19/25, I purchased two tickets for an NBA game using the Gametime app. These tickets were for two seats in section 102, row 2 of Ball Arena in Denver. I was charged $122. Early on the morning of 1/20/25, I received an email that told me the tickets I already paid for were not available anymore. They offered me tickets that they described as an "upgrade" in substitute - section 110, row 1. I accepted the tickets.
  
  I quickly learned that the new tickets were actually downgrades in every way possible. The original seats were in the middle of the court, only two rows back from being on the floor. The new sets were directly behind the basket, a notoriously bad place to watch a basketball game due to the obstructed view.
  
  I submitted a support ticket, talked to two customer support reps on the phone, and was told at all turns that because I accepted the "upgrade", I was not eligible for a refund or any other exchange. They offered me $13 dollars in store credit, which is not close to the loss in value I experienced.
  
  I paid for seats in the second row in the middle of the court. I was told my tickets would be upgraded and instead they were downgraded significantly. I was punished for trusting their language that I was receiving an upgrade. I believe they intentionally used the term "upgrade" to trick me into accepting a worse product.
  
  I just want my money back, and I want other people to understand that while Gametime will accept your money, they can't even guarantee you will get the product they offered you, and they will try to provide a much lesser product while hiding behind a no refund policy.

  Business Response

  Date: 01/22/2025

  Hello, 

  Gametime sincerely regrets the fan’s dissatisfaction with their experience. We understand how disappointing it can be when an issue arises with ticket availability, and we strive to resolve such matters fairly and transparently.
  

  In this case, when the original tickets became unavailable, our team offered a replacement option in section 110, row 1, which was described as an upgrade based on our internal standards. While we acknowledge that seating preferences are subjective, it is our policy to always provide fans with the option to decline a replacement offer and accept a refund instead.
  

  In this instance, the fan chose to accept the replacement tickets under no obligation to do so. While we empathize with their frustration, the acceptance of the replacement indicates agreement with the resolution at that time.
  

  We regret that the replacement did not meet their expectations and will review this matter further to refine how we communicate about replacement options in the future. We are also committed to enhancing our efforts to ensure a fair and transparent process for all fans.
  

  Thank you for bringing this to our attention.
  

  Best,
  

  Gametime

• Initial Complaint

  Date:11/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a fraudulent charge on my ****** account from this company for world series playoff tickets across the country in California (I am in NJ) I was advised by ****** to reach out to the company which I have several times. I received a order confirmation that i ordered ticket and immediately contacted the company and ******* No tickets were ever activated or services rendered from this company. I filed a complaint with the company and was advised by ***** of the trust and safety department that they would not give me my $234.00 back due to me ordering NY Giants tickets from the company back in 2019 and they charges do not seem suspicious.

  Business Response

  Date: 11/25/2024

  Hello, 

  Gametime takes matters of this nature very seriously, especially when claims of unauthorized transactions are involved. Upon receiving this complaint, we conducted a high-level review of the order in question. Based on our findings, the order appears to be valid and, as of this time, falls under our standard all sales are final policy.

  We understand the fan's concern and have advised them to work with their financial institution to address this matter. Gametime is fully prepared to cooperate with ****** or any relevant financial entity to assist in their investigation. However, no tickets were activated or used, which aligns with the current validity of the transaction.

  If additional evidence is provided through ****** or other means, we will gladly revisit this matter to ensure the proper resolution.

  Sincerely,

  Gametime Customer Experience Team

  Customer Answer

  Date: 11/25/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I DID NOT purchase or approve any charges. 
  my comment of not activating or using any tickets is due to me receiving an email that tickets were purchased on my ****** account. I immediately contacted gametime to advise them i did not purchase anything from this business. I did not authorize any charges from this company nor did i purchase anything or receive any services from this company.
  
  Sincerely,
  
  
  
  ***** ******

  Business Response

  Date: 11/26/2024

  Hello, 

  We appreciate the opportunity to address this matter. While we understand the complainant's statement that they did not authorize the purchase, we must clarify that the transaction in question was processed through the account associated with their payment method. As a marketplace, we rely on the information provided at the time of purchase and do not have the ability to verify ownership or authorization of a payment method beyond the credentials used for the transaction.

  In situations like these, we encourage customers to work directly with their financial institution, as they are best equipped to investigate and resolve unauthorized charges. Should the financial institution reach out to us formally, we will gladly cooperate and provide any relevant details needed to assist with their investigation.

  We regret any frustration this situation may have caused and remain committed to assisting as needed through the proper channels.

  Best, 

  Gametime

• Initial Complaint

  Date:10/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aug 6th 2024 I purchased tickets through the app. These tickets were listed under the preferred pit section. First I had to contact them the night before the event to attempt to get my tickets as I still had not received them. Second once they told me I was finally getting the tickets I am unable to receive them through the app. I sent screenshot to prove I had no tickets and their reply was a screenshot saying I accepted the tickets. In viewing that screen shot it showed as "pending" and also was only general admission tickets. That is NOT what I paid 3x the price for! I was supposed to be getting a higher level ticket. I tried calling asking to cancel and let me purchase elsewhere as I don't have the tickets. No one would help they told be sorry there is nothing we can do you have to contact the venue and they will be able to let you in. I said what if they dont?! Mind you, this is the night before, I have a hotel booked for another $200 and took off work costing me wages, just to not have actual tickets as their Gametime guarantee states I will have. They just keep saying not our fault and IF it doesn't work call us back while you are standing outside the event with your crying child who can't get in to see her favorite band for her birthday!! No alternative resolution was offered and I was told to show my ID and give my email and that's all I would need. I have been to plenty of concerts to know they trust no one without a VALID ticket so now I have to go and cross my fingers it works or buy new tickets!!

  Business Response

  Date: 10/03/2024

  Hello,
  
  The customer initially contacted us to request a refund with the intent of purchasing tickets for another event, but this request was not in line with our return policy. After reviewing the situation, we have verified that the ticket transfer was successfully sent and accepted by the customer, at which point we no longer had access to the transfer. 
  
  While we sincerely apologize for any confusion and empathize with the customer's frustration, we are unable to offer compensation in this case as the transfer was completed. We strive to ensure a smooth process for all customers and regret that this situation did not meet expectations.
  
  Sincerely,  
  Gametime

  Business Response

  Date: 10/21/2024

  Hello, 

  We appreciate the opportunity to address this matter again. The fan reached out with concerns regarding the event's status, and we provided information based on the official guidance available at the time. As per our policy, refunds are issued only if an event is officially canceled, which was not the case in this situation. We explained that we would promptly address any changes if they occurred.

  We also want to address the concern about feeling disrespected. We want to assure the fan that we never intend to question anyone’s integrity. Our aim is always to communicate clearly and empathetically, and if our response came across otherwise, we deeply regret it. We will work to improve the clarity and tone of our messages to ensure they reflect the support we strive to provide.

  While we understand the frustration over the difficulties encountered at the venue, such as issues with cell service or accessing tickets, these are unfortunately outside of our control. That said, we remain committed to assisting our fans in navigating challenges whenever possible. 

  Best, 

  Gametime

  Customer Answer

  Date: 10/27/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  The information is not accurate and the guarantee was not adhered to. I did the work myself, GAMETIME did not assist me in getting my tickets. Had I not contacted them and asked them to contact the seller I may not have gotten my tickets at all. Then I showed them proof I couldn't access my tickets and was told too bad it's your problem, contact the venue. I do not understand how any of this is ok. I pay a fee so I don't have to do all these things. At the very least want my fees refunded since they didn't do their jobs and I had to do it for them.
  
  
  
  Sincerely,
  
  
  
  **** *********

• Initial Complaint

  Date:05/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets through the Gametime app. I did not receive the tickets. I contacted the box office of the San Francisco Giants and learned that the tickets I purchased were illegally sold. They told me I would have to contact Gametime for a refund. At this point I purchased tickets directly from the box office so I would not miss the game. When I contacted Gametime, explained the situation, and requested a refund, I was told that they would have to contact the seller would get back to me. Two days later I received an email saying tickets had been forwarded to me. I called Gametime again and explained that I did not want tickets I wanted a refund. They refused to issue me one. This company allowed illegal tickets to be sold and refused to issue a refund when the product was not produced. They should be penalized.

  Business Response

  Date: 05/31/2024

  Hello,

  Thank you for reaching out to us at Gametime regarding the purchase of 4 tickets in section 143 row 29 for the Giants game at Oracle Park on 5/27/24.

  We are sorry that there was an issue with locating the tickets originally, however, we do see that the seller was able to provide valid tickets to the MLB Ballpark account prior to the event.

  We do recommend if there is ever any issue experienced, of any kind, to reach out to our team immediately so they can help resolve the issue on the spot and without any additional funds or time being spent.

  As stated in our Terms of Service, ****************, we guarantee that valid tickets will be delivered to the buyer prior to the event start.

  We have been able to verify that the seller was able to transfer valid tickets to the MLB Ballpark account prior to 7:30am PST. We are including proof of transfer as an attachment. 

  Unfortunately, not using tickets does not make them eligible for a refund, and we are not able to supply a refund in this situation.

  If there are any other additional questions, please reach out to us directly here, or at feedback@************

  -Gametime

• Initial Complaint

  Date:02/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gametime is a company that sells tickets which I just found out. I purchased tickets for $322 and then realized, the seating was unclear. I attempted to request a refund but the Gametime merchant refused. I want the refund in full back.

  Business Response

  Date: 02/16/2024

  Hello

  We are responding to the complaint received about the fan's experience with Gametime regarding a ticket purchase for $322. At Gametime, our mission is to provide a seamless ticket buying experience, and we take fan concerns seriously.

  Upon review, it appears there was dissatisfaction with the clarity of seating information and a subsequent refund request. We strive for transparency in our listings and regret any confusion experienced by the customer. Our refund policy, aligned with industry standards, typically does not permit refunds once a purchase is confirmed, except under specific circumstances such as event cancellations.

  We advise the fan and all our users to review our return policy available on our website for a comprehensive understanding of the conditions under which refunds can be processed. We are committed to continuous improvement and will take this feedback to enhance the clarity of our seating information and overall fan experience.\

  We value this opportunity to address the complaint and are dedicated to resolving any outstanding concerns.

  Thank you for reaching out to our team. 

  Best, 

  Gametime

  Customer Answer

  Date: 02/16/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  You were not clear on the seating arrangements, it's was not working. I was not aware this was an obstructed view or I would have never purchased these tickets. I asked to beoved to a better seating view and that would cost more money. Plus, you can't provide the tickets for 6 months out but have taken funds , who does thst,? The email says the tickets will be in my email on 8/29/24? Really? This sounds like a scam. I do not trust this at all! I have to travel to a different state for this event, not be able to see the performance clearly, risk not getting tickets the day before. No way! Please refund that money. 
  
  Sincerely,
  
  
  
  ****** ****

  Business Response

  Date: 02/20/2024

  Hello there,

  We are sorry for the confusion with the purchase for the 8/30 Usher show.
  

  We have seen that when Gametime was contacted originally it was prior to completing this purchase through Gametime. This contact, on 2/15 at 8:49am PST, stated that there was not a map on the Gametime app and our agent was able to supply the official map from Ticketmaster.
  

  This purchase was made at 9:39am PST on the same day and specifically noted on the Gametime app that this would be an Obstructed/Limited View in the app prior to the time of purchase.
  Our team also offered our 24-Hour Return Policy for these tickets, which supplies a 100% Gametime credit in return for the tickets you purchased. We see that this offer was declined multiple times within the time-frame for this policy.
  

  Gametime is a secondary marketplace and we do not have any inventory of our own, so we do have to hold to the policies set by the sellers, which includes a Final Sale Policy. For review, this information can be found here, ************************************, specifically section 8B.
  

  While we do strive to have instantaneous delivery of all digital tickets, there are sometimes delays outside of our control, including to help prevent accidental duplication or counterfeiting of digital tickets. Don't forget that all purchases are protected by the Gametime Guarantee, which does state that tickets will be supplied prior to the event start time, so don't worry! Gametime makes sure to take care of all of our Fans!

  Unfortunately, we are unable to supply a refund for this purchase.
  

  If you have any other questions, please let us know.

  -Gametime

• Initial Complaint

  Date:02/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tickets for an ********* concert were purchased through Gametime on May 10,2023 for a show scheduled in November 20, 2023. On October 26, 2023 I received a status update via text the event had been postponed and a new date has not yet been announced. On Feb 4th, 2024 I reached out to Gametime to request a refund or credit to be used for a different event and was denied. They were unable to inform me who the Seller is to reach out to seek a refund and file a complaint.

  Business Response

  Date: 02/05/2024

  Hello
  
  We have received the complaint concerning the fan's experience with tickets purchased for an ********* concert, originally scheduled for November 20, 2023. According to the complaint, the fan was notified of the event's postponement on October 26, 2023, and subsequently sought a refund or credit on February 4, 2024, which was not granted.
  
  As a leading platform in the live event ticketing industry, Gametime is committed to providing exceptional service to our fans, including support in situations where events are postponed or canceled. We understand the frustration and inconvenience that changes in event scheduling can cause for fans looking forward to attending live events.
  
  Upon review of the complaint, it appears there may have been a misunderstanding regarding our policies and the options available to the ticket holder in this scenario. Gametime operates as an intermediary between ticket buyers and sellers, facilitating a secure and reliable marketplace for the purchase and sale of live event tickets. In cases where an event is postponed, our policy is to align with the event organizer's or venue's policies regarding refunds or credits.
  
  For postponed events, tickets typically remain valid for the rescheduled date once announced. If a fan cannot attend the rescheduled date, we endeavor to assist them in reselling their tickets on the Gametime platform. We must note that this is possible only if fan to fan resale is allowed by the venue or event organizers. If the event is officially canceled by the event organizers, fans are then eligible for refunds or credits in accordance with the event's policy, which we facilitate on behalf of the seller.
  
  We regret any confusion or inconvenience the fan experienced in seeking a resolution. While we are unable to disclose specific details about the seller due to privacy agreements, we take our role in facilitating communication and resolution between buyers and sellers seriously. We are committed to reviewing our fan support processes to ensure clear and accurate information is provided, especially in situations involving event postponements or cancellations.

  We appreciate the opportunity to address all our fans' issues through the BBB platform. 

  Best,

  Gametime

  
  

• Initial Complaint

  Date:01/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  Almost a year ago we bought 4 tickets (order number **********, total paid $1,496) for Madonna concert in Cleveland 08/02/2023. We bought it for my husband and me and our friends from Seattle, WA. They were supposed to come to Columbus, Ohio to visit us and we were planning our summer vacation here in Ohio. But few weeks before the concert it was rescheduled for a half of the year (6 months!!!! not a week or so), nobody asked us if we can visit it on 02/06/2024. Since 6 months it’s a huge period and our plans have changed, at least we have no vacation at this time, and since my husband is in Europe for 2 months, and my friends are in Seattle and don’t have opportunity to come to Cleveland just for one night, so I asked for a refund, but I was refused due to their return policy. Representative of Gametime offered their credits only. But we don’t agree with that. It’s a big sum and we bought the tickets just for exact date - August, 2th, 2023, not for abstract dates, especially in a half of a year. We think that the conditions of our purchase have not been met and we eligible for a full refund. And we do hope on your help. Thank you in advance!

  Business Response

  Date: 01/22/2024

  Hello

  Thank you for reaching out to Gametime regarding the complaint about the purchase made for the rescheduled Madonna event.

  We understand the concern over this issue, but we want to clarify a few things. Although we have a unique 24-hour return policy, this is contingent on a few eligibility requirements. Otherwise, all sales fall under the all-sales final policy. With rescheduled events, as long as the tickets remain valid for the new date, that falls under the all-sales final approach if the original order is ineligible for a return.

  This is typical in the ticketing industry, but what differentiates us is the unique 24-hour return policy that is in place to help buyers should they change their mind within that time frame and as long as all other criteria are met.

  With that being said, the fan was offered a one time exception to this policy rule. We recognized that traveling was involved with this purchase and that a rescheduled event did foil those plans and thus we have offered the exception to provide the fan with a Gametime credit as a one time courtesy for the trouble, however, the fan has declined or is declining this offer. 

  Respectfully, a full refund is not something that Gametime can offer at this time since the tickets remain valid for the new date. 

  We appreciate the concern which is why the exception was offered and we have relayed this to the fan via email. 

  Thank you as always for reaching out to our team. 

  Best, 

  Gametime. 

  Business Response

  Date: 01/23/2024

  Hello

  Thank you once again for reaching back out to Gametime. 

  We wanted to clarify that it was not Gametime that rescheduled the event but the event organizers. We (Gametime) are not in control of scheduling nor organizing any events. Our sole purpose is to facilitate the purchase of tickets to any events between the buyers and sellers.

  Typically, in the ticketing industry, sales are final upon check out no matter what happens with the events with sole exception that refunds are provided if events are cancelled and not rescheduled. 

  We are terribly sorry but at this time the fan's only options are to try and resell their tickets via a platform that allows fan to fan resale. 

  Thank you for reaching out to our team. 

  Best, 

  Gametime. 

  Customer Answer

  Date: 01/23/2024

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: this solution will not work for me. Again: if you reschedule the events, you must ask buyers if that date will work for them. I don't want to waste my time to resell your tickets.

  My purchase doesn't match a description. Take your tickets back and resell it by yourself.

  it's your responsibilities to deal with Madonna's concert organizers. I've bought tickets for August 2nd 2023 and it has been cancelled. Not rescheduled.
  
  
  
  Sincerely,
  
  
  
  ***** ************

• Initial Complaint

  Date:10/20/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company had tickets listed on their website. The way the tickets were located and setup on the site was for an area of the section that was all inclusive. The actual tickets were in a non-inclusive portion of the section. The way the tickets were situated were clearly in an all inclusive area of the section. To me, this appears like a bait and switch situation. The fact the tickets were located in a section that was all inclusive and turned out to be in a very different area of the section that wasn't they are not giving me the item I was believing to buy based on the information at hand they give us. Please see the image attached. The line directly points to a section of the rows. The actual seats 2 sections portions over from where they stated. This is a scammy practice by them. I would not have brought these seats at that price if I had known they were not all inclusive. I feel people should have a clearer understanding of this company's practices so that others don't fall for the same thing.

  Business Response

  Date: 10/23/2023

  Hello

  Thank you for reaching out to Gametime regarding the purchase of the 10/19/2023 *** ***** ***** tickets. 

  We have reviewed the complaint regarding the seats being in a location that appeared to have been in an all inclusive section. 

  We want to clarify that first of all we are a marketplace and that our primary objective is to provide buyers with the tickets. All our tickets are sold on our platform will never include any amenities unless otherwise stated on our platform. Perks that may be listed on a primary’s website, or if you received a marketing email directly from the primary platform, are only included if purchasing directly through them. VIP tickets, festival passes, etc., do not come with other perks unless otherwise specified on our platform at the time of purchase. This is not a practice that we use to bait and switch to deceive anyone. We do not include this information on our platform. 

  Secondly, since we are a marketplace that does not hold any inventory, we do not have access to what the seats are at the time of purchase. For this reason, the seat view photo does not display the exact location for that seat, rather it is a general descriptor for the seating location. We hope this information helps! Considering this, we have opted to make a special allowance in this situation, aiming to regain the trust of the fan and emphasize our steadfast commitment to maintaining high ethical standards in our operations.

  We have refunded the full amount back to the original method of payment and the fan will see this reflected within 3-5 business days. 

  Thank you for reaching out to our team. 

  Best, 

  Gametime. 

  Customer Answer

  Date: 10/23/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:10/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brought three Boston Celtics versus Miami Heat using my ********* ****** **** on May29th,2023.
  for $2571,00 for Tickets were never delivered to my email address, when I contacted Gametime for a refund they refuse that I had submitted an incorrect email address and that too much time has passed.
  Synchrony Bank has continued to bill me for said tickets even though I didn't receive a service or benefits.
  Gametime should be investigated by the USA Government for their unscrupulous business practices,
  Buy your Concert or Game tickets somewhere else.

  Business Response

  Date: 10/16/2023

  Hello,

  Thank you for reaching out to our team regarding the purchase of the 3 tickets to the Celtics game on 05/29/2023. 

  In reference to the said complaint, our platform always takes responsibility for errors caused by either our platform, team, or any of our suppliers. We always provide a thorough investigation to all our claims to make our appropriate determinations. 

  In this case, the fan placed the order and provided us with an email address. This email address, which again is provided by the buyer, is then provided to the suppliers to facilitate the transfer of the tickets. Once the transfer is sent, then it is marked complete and we can not take any further action. At times, if we are told prior to the event and with enough time to reach out to the supplier, we can often times get an updated or corrected email address  to the supplier to ensure delivery. 

  In this case there was no contact from the fan regarding an invalid email address until 2 months after the event had taken place. This is simply an error that the fan made and we can not take responsibility for. There is no refunds or any compensation warranted for this error. 

  Thank you for reaching out to our team. 

  Best, 

  Gametime. 

• Initial Complaint

  Date:08/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought a ticket for $254 from this website the day of the concert. When I got to the concert the ticket would not pull up nor will it scan. I contacted the business several times while the concert was going on with no response I was not able to get in the concert and the ticket that I will so never work, I feel scammed and I want my money back when I went to reach out to the customer service provided. they were responding to me and now they all of a sudden just stop responding and they will not give me my money back clearly in the messages. The customer service rep sees the ticket was not working and It was not used and it is very clear that I have reached out to these people several times about this ticket and they have ignored me. I have been emailing me and chatting with them and trying to reach out with them since the concert on Tuesday. They do not provide the telephone number on their website so they make it almost impossible to talk to someone on the actual telephone. I had to Google and call several numbers before I could even figure out Gametime's actual customer service telephone number. However, no one on the phone was able to help me you're get my money back. I have not gotten my money back nor have they responded. This is the true definition of bad business

  Business Response

  Date: 09/11/2023

  Hello,

  Thank you for contacting Gametime regarding the complaint revolving the purchase of the ticket for the ***** ****** show that took place on 08/22/2023. We recognize the value and experience of attending a live event and appreciate the concern brought forward. 

  Contrary to the fan's complaint about not being able to reach out to us and Gametime not responding to the fan, we have been in communication with the fan regarding the issue. We are continuing to investigate this matter and have in fact responded to the fan via email regarding further questions about the matter. 

  The facts around the claim are that the fan received the transfer and was able to accept the transfer into an Apple ID. This is confirmed by a screen shot that the fan themselves provided stating the ticket has been accepted by an Apple ID. 

  Secondly, while we are still awaiting the fan's response, we know that the fan also provided an expired share link error page. This type of error results only if a fan does not accept the transfer by the allotted time set by the venue or event organizers. This is something that is not in our control and we can not assume responsibility for such error. 

  Lastly, the fan did reach out to us on the day of the event with the issue, however, the event started at 6 PM PST and the fan reached out to us at 7:49 PM PST. We responded by 7:54 PM PST. The timeline indicates that we were not given enough time to try and trouble shoot since the fan stated that once we responded, the show was over and was at that time requesting the refund. 

  We have sent the fan a response via email on 09/11/2023 requesting more information and are currently awaiting their response in order to make the appropriate determination. 

  Thank you for reaching out regarding the complaint. 

  Best, 

  -Gametime.