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Business Profile

Online Retailer

All About Vibe

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I placed my online order, their system was zooming in my pictures too much. I attempted several times to correct it online but was unable to. I emailed them well over a dozen times trying to get them to correct it and send me proofs to approve prior to making my pillows. They took numerous days, sometimes a week or more to respond to my emails, they never sent me proofs to approve before shipping my pillow and they dont even have a customer service phone number to call. Everything has to done by email, but clearly either theyre hiring people who dont comprehend English or they dont have enough staff or they just dont care because most of my emails went unanswered and then they shipped the pillows without sending me proofs first, like they were supposed to, and, of course the picture is wrong but I cant even call and talk to a person because they dont list a phone number. HORRIBLE HORRIBLE HORRIBLE CUSTOMER SERVICE!!! The first picture I uploaded is the original picture that the pillow should look like. The second picture is the pillow they sent me and, as you can see, most of my face is cut off.

  • Initial Complaint

    Date:05/22/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pillow for my mom for Mothers Day. I placed the order on April 30, 2025. Payment was taken from my bank and I was sent a message that my order was in production and a tentative shipping date of 5/8/25. I then received messages stating that the photo I sent was low *** and might be blurry on the pillow. As it was the only photo I had, I was fine with that. The shipping date was delayed several times, and I messaged the company, and was told that it would go into the production process. I have still not received my order. Eventually I sent another picture for a gift for my son, TWICE. They are refusing to give me a refund because its for a custom item, but theyre also ignoring the new photo and have not replied in days. I feel defrauded at this point, paying over $70 for a small custom pillow that I feel sure I will never receive.

  • Initial Complaint

    Date:05/20/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a custom pillow with my dogs picture and they sent me a generic dog, doesnt even look close to my dog. I have emailed them about 5 times, left them a message on their customer service page and I have not received any replies. I tried to call the number that was provided and it isnt in service. I have tried multiple ways over two days to contact them. The fact the phone is not in service really is upsetting.

  • Initial Complaint

    Date:05/19/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made 2 purchases on January ******* and I have not received anything from this company,vibegal. The website doesn't exist anymore. I spent ***** and *****. I want my money back.

  • Initial Complaint

    Date:05/05/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 pillows from this company and only received one. I tried calling them twice and the phone was busy. I have also sent 2 emails to their customer service department with no response. I would like a refund on my order or the order to be completed. My tracking number says all items were delivered, they were not.

    Business Response

    Date: 05/14/2025

    Customer's email were responded to. Replacements were shipped and delivered on May 10th. **********************************************************************************

  • Initial Complaint

    Date:03/06/2025

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased several articles and I have never received them nor have I received a tracking number or email from this company. I have also tried to go back to the site but there is an error each time that the website is closed! I have no recourse to get my refund or articles I purchased.

    Business Response

    Date: 03/07/2025

    Thank you for reaching out with your concerns. We want to clarify an important point regarding your inquiry about VIBEGAL. Please note that ******* is not affiliated with All About Vibe in any way. We are separate entities, and our operations and customer service efforts are entirely independent of one another.


    If your inquiry or issue pertains to a transaction with VIBEGAL, we kindly suggest contacting their customer service team directly for assistance.


    We apologize for any confusion this may have caused and are here to assist with any questions or concerns you might have regarding services or products specifically from All About Vibe.

  • Initial Complaint

    Date:02/05/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for my pillow on Jan 27, 2025. I received a tracking number which I followed. The tracking number specified a Feb 3, 2025 delivery date. On the day of said delivery i got an email from the company stating that my order was delayed and could be lost. I contacted the company via email and i was told each time to wait as it could still arrive. As of today my order is still has not updated since Jan 30, 2025. From what I've read this is common with this company.

    Business Response

    Date: 02/06/2025

    Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience the shipping delays have caused you. We understand how important it is to receive your orders on time, especially when they carry as much emotional value as our products do.


    Please be assured that your original order is currently in transit. While we often see smooth deliveries, occasionally, the postal service experiences unforeseen delays. The tracking details for your original order have recently been updated, and it now has an estimated arrival date of February 7th.


    To ensure that your experience with us remains positive, we have also processed a replacement order as a precaution. We will provide you with the tracking details for this replacement as soon as it ships.


    Both the original and replacement orders are expected to arrive well in time for Valentines Day. We are committed to ensuring that you receive your order and appreciate your patience as we work to resolve this matter.


    Thank you for your understanding and for allowing us the opportunity to make this right.

  • Initial Complaint

    Date:01/18/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on December 20th. I got a notification on January 17th that it was delivered. It was a purple bag with nothing in it! I've emailed them and tried calling but their number doesn't work. I haven't gotten any respone.

    Business Response

    Date: 01/20/2025

    I am sorry for the trouble and thank you for sharing photos. This is not the experience we want our customers to have. As indicated in the response that we sent today, we are shipping a replacement right away. Please keep an eye out for new tracking details.

  • Initial Complaint

    Date:08/14/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order on Aug 7. Received text confirmation and email that is bogus. Account debited for $74 .95. Tracking shows order delivered on Aug 9 to Illinois address. Attempted to contact company with no response.

    Business Response

    Date: 08/16/2024

    The order in question was a replacement order from the customer.  We have been in direct communication with this customer.  We processed a replacement order on 8/5/2024.  The order has shipped and was marked as delivered on 8/9. The customer never responded to us after we indicated that a replacement would be processed. We encourage the customer to contact us directly.

  • Initial Complaint

    Date:02/09/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with All About Vibe and despite it saying it was shipped it continues to say shipment delayed but still on its way for weeks. It was supposed to be a Christmas gift. The order # is ******. I have emailed them at least 5 times with no response. I have tried to call but any number listed for them doesnt work. I need help contacting the company to get them to get the order fulfilled and delivered.

    Business Response

    Date: 02/12/2024

    All of the emails received were responded to each time.  **** has delayed many packages shipped between Dec and now, so this is not something we could have prevented.  The original order was finally delivered by **** on 2/12/24 and as a courtesy, the shipping fee was refunded.  A gift card for the inconvenience was also emailed.  

    Customer Answer

    Date: 02/12/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

All About Vibe is NOT a BBB Accredited Business.

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