ComplaintsforPathward Venture Capital, LLC

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Initial Complaint
09/08/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Yes I was double charged by my bank on the 4th and 6th dealing with ******* ******** an insurance with ******* about phone I was credited for the sixth which honestly is the wrong date the 4th was when I was charged which the charge is still pending for the 4th the sixth went through which doesn’t make sense considering the other charge still shows pending. I spoke with my bank they said after 4 days if it’s still pending they would credit the charge back I called and they wouldn’t even humor the idea I have screenshots from the 4 days it took that the cost let service rep mention ñed all I want is my money back for the second charge that was taken from me cause trust me I’ve been charged the 198$ keep in mind the 4&6 of sept is a 99$ ******* charge but they will not fix their mistake and it’s not fair to me to lose money cause a bank decides to screw me over worst part it’s an *** *******
Business response
09/16/2024
Resolution attached
Customer response
09/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
08/28/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a one year supply of contact lenses through ********. I chose ******** solely because the cost of lenses along with a 290.00 rebate was the best I could find online or in a store. I charged 869.79 on VISA and followed EXACTLY what rebatecard.com requested in order to get my 290.00 rebate card sent to me in the mail. I have been waiting since April of 2024 to receive my rebate card. The company corresponds with me via email saying they have mailed it but it does not arrive and they say they will reissue another and I never receive it. I should not have to wait 6 months to receive this card. I have spoken with ******** and they say there is nothing they can do about it because it is a separate company. I emphasized to them that they should not work with a company like this that does not follow through or gives customers the run around with receiving their rebate. If I knew I would have had to work this hard to get my 290.00 rebate VISA card I would have gone with another company who sells; Acuvue Oasys 1-Day with Hydraluxe 90PK one year supply. I am requesting an EXPEDITED 290.00 rebate VISA card. I am asking the BBB to PLEASE not fall for this company saying they will put it in the mail and it will take 10 days to process and an additional 15 days to be mailed! I have done this 3 times and I wait and wait and wait. I want to make sure this card is mailed IMMEDIATELY!.I am getting the run around and will NEVER purchase lenses from ******** again until they cut ties with rebatecard.com Please help me… I am at a loss with what to do.
Business response
08/29/2024
We're unable to identify the account with the name, address, and details provided. Please verify on the back of the card that the bank name is Pathward or MetaBank. If so, provide the 16-digit card number or routing number and account number used for deposits. For direct assistance, call *************
Initial Complaint
08/24/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My mother ******* ******, received a debit card from ********, The letter indicate the account number. The letter indicates that Pathward, NA. is the bank. My mother passed away in 2018 so she obviously did not request this account. I am trying to find out is someone is using her SSN to establish this account or if this is aggressive practice by ******** and Pathward. All of the numbers for ******** require you to activate that call. I could not get through to anyone to talk with. Pathward does not have a telephone number listed on their website.
Business response
08/26/2024
Hello,
We're unable to identify the account with the information and details provided. Please refile this complaint under your name and include your mother's name in the summary of the complaint. Since we're unable to locate an account with your mother's name and the address you provided on the complaint, please include the card number or an image of the card with the mailer you received. If you're uncomfortable with providing that information through the BBB, include the address that the mailer was sent to. You may also call ************ to speak directly with a Pathward representative. This will be a quicker resolution as we can forward your information to ******** for a call back.
Thank you,
Pathward Customer Service
Initial Complaint
08/13/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
** * ***** put my tax refund on and ******* ***** ********** serviced by Pathward Bank. Someone in another state fraudulently withdrew over $4000 at 12 different ATMs and Pathward bank wont reimburse the fraudulently stolen funds and also refuse to send me statements on my account. If I call Pathward bank they tell me to call *** *****. *** ***** tells me to call the bank. The customer service department is outsourced to another country and they give you a scripted run around pitch that further gets you nowhere.
Business response
08/19/2024
Resolution is attachedPathward received your complaint from the Better Business Bureau (BBB). Thank you for reaching out to Pathward to clarify the action on your account. The response from HRB is attached herein. Should you have continued concerns, please do not hesitate to reach out to Pathward or utilize the contact information on the attachment.
Initial Complaint
08/12/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 8/10/24 I got a notification on my phone that my ******** debit card was no longer active and I needed to call ******** customer service. I call and they 1) don't speak very good English, could hardly understand them and 2) took forever to find my account. Once they found it the agent says "your account has been closed for one of the following FIVE reasons" but could not tell me which reason. I said I need to have access to my money. She says it will be sent to you VIA CHECK within 5-10 business days. This is completely unacceptable. They could have allowed me to move my money to another account before completely shutting down this account leaving me with ZERO dollars! DO NOT BANK WITH THIS PLACE!
Business response
08/20/2024
Resolution is attached
Customer response
08/23/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Highly recommend a grace period to allow consumers to move their money so you aren't leaving people with zero money.

Sincerely,

********* ****
Initial Complaint
08/10/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On August 1, 2024 I paid my rent and my water bill. Then my bank account was frozen. They said "unusual activity"? There was none. After I proved my identity, again. They froze even my entering the app. I've cancelled over and over. They said someone would contact me in 48 hrs. It's been 9 days and nobody has tried to call me or help. They have all of my money and my electric bill is due Monday or it's off. I tried to close my account and have my money mailed and they won't do it. Again someone will contact me. Yet no one call or email or text or anything. Everyday I call and they can't do anything without fraud department of witch they have no contact or won't provide me with a number. I need MY MONEY. There was no reason for this. They are stealing my money.
Business response
08/12/2024
We're unable to identify the account with the name, address, and details provided. Please verify on the back of the card that the bank name is Pathward or MetaBank. If so, provide the 16-digit card number or routing number and account number used for deposits. For direct assistance, call *************
Business response
09/03/2024
Hello ******* ******,
Please review the previous resolution you were provided on 8/30/24. As stated in the resolution, please contact Senior Fraud Specialist, ******* at ************ if you have further concerns. Although Pathward is the sponsoring bank for your account, the account is with HR Block. You need to contact them directly with concerns about your account being blocked and any further steps you need to take in order to receive your funds.
Thank you,
Pathward Customer Service
Customer response
09/04/2024
I've received a set of letters, 3 time's apologizing for closing my account. I'm over it. I JUST WANT MY MONEY. MAIL A CHECK PAYABLE TO ME TO THE ADDRESS OF RECORD.
Initial Complaint
08/07/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This prepaid reloadable card issuer is currently attempting to steal our rewards. We ask this prepaid reloadable card issuer to purely and simply reload and make our rewards available in our reward card at this point
Business response
08/07/2024
We're unable to identify the account with the name, address, and details provided. Please verify on the back of the card that the bank name is Pathward or MetaBank. If so, provide the 16-digit card number or routing number and account number used for deposits. For direct assistance, call ************.
Customer response
08/07/2024
See attachment for further details.

***** **
Business response
08/13/2024
**** ** ********* **** / Sioux Falls, SD 57108
****************

Member FDIC

August 13, 2024

***** ****
Philadelphia, PA 19107
*****************

Re: BBB Complaint
Case *********

Dear ***** *****

Pathward received your complaint from the Better Business Bureau (BBB). Thank you for reaching
out to Pathward to clarify the action on your account. The response from Prepaid Tech Company,
Inc. is attached herein.

Should you have continued concerns, please do not hesitate to reach out to Pathward or utilize the
contact information on the attachment.

Sincerely,

Pathward Customer Service

Pathward, N.A.
**** * ********* ****
Sioux Falls, SD 57108
O: ************
F: ************

August 12, 2024

***** **** *** * ***** **
Philadelphia, PA 19107

Dasse ****,

We are in receipt of the Better Business Bureau (“BBB”) complaint #22104875. Dash Solutions
(“Dash”) is the program manager of your prepaid card issued by Pathward, N.A. (“Pathward”).
Please know that your complaint is important to us, and it is our hope that we can fully resolve
your concerns.

In the complaint, you indicated that you have not received your earned rewards from Saber Es
Poder; who loads funds onto your issued prepaid card as payment as a reward for answering
surveys on their website.

Upon reviewing your complaint, Dash Solutions researched your card’s transaction history and
was able to identify there were four (4) separate Value Loads from Saber Es Poder on to your
card as a means of payment. The Value Load is when funds are loaded onto the prepaid card and
made available to transact. Once funds were made available, they were used to make
transactions leaving the account without a balance.

The following value loads were submitted onto your prepaid card:
1. 11/14/2022 in the amount of USD 38.22
2. 12/13/2022 in the amount of USD 23.53
3. 01/17/2023 in the amount of USD 20.88
4. 03/13/2023 in the amount of USD 12.69

It is our practice to act in the best interest of our cardholders and we regret any inconvenience
you may have experienced. Should you have additional questions or concerns, please feel free to
contact us at **************.

Sincerely,
Dash Solutions

.
Initial Complaint
08/02/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received an email notification from Pathward indicating a hard-pull against my credit, asking for a line-of-credit, and it was denied. I did not authorize this request and need to file a formal complaint.
Business response
08/05/2024
Hello **** *******
Thank you for contacting Pathward regarding your issue. Unfortunately, we're unable to locate the reason for your credit inquiry without more information. Pathward partners with several tax and credit companies to provide loans for consumers. The loan would've been applied through one of those partners. Please provide any and all information included in the credit pull such as account numbers and/or company names so we can research this and provide a resolution.
Thank you,
Pathward Customer Service
Initial Complaint
07/30/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was issued a gift card as reimbursement for paying off and bringing 4 lines over to ********. I did not want reimbursement this way but I was told there are no other options. I used my bank account and cc funds to meet the requirements for reimbursement, and now I am unable to use this so called virtual card how I need to use my reimbursed funds. It is not accepted where it claims. I asked for a different method and was declined. They are basically telling me that I have to use my reimbursed funds where they deem fit not where I need them to go. And as a gift card I can't get funds out or transfer funds or even purchase a card that I can use as I need to use my reimbursed money. This is a complete scam. I tried ebay. I tried a convenience store and the post office. I can not use this so called visa card wherever visa is accepted.. all I want is to be reimbursed my over $1000.00 properly so I can use my money to pay my bills. I don't need a gift card that I can't use.. they are holding my funds hostage but telling me that my card is working just fine. I asked to be mailed a check instead and again, they can't do that. This is not an actual reimbursement. More like a force into buying retail merchandise from merchants I don't purchase from. Why can't I just be reimbursed with a physical cand or check I can use? I have spoken with pathward twice about this. Customer service rep from ******** ******* whom is a supervisor with ******** was also on a three way call to try to get this handled another way as they also agree these funds are being help hostage. These attempts where made on 07/30/2024. With no resolutions after excelating the call twice..
Business response
07/31/2024
We're unable to identify the account with the name, address, and details provided. Please verify on the back of the card that the bank name is Pathward or MetaBank. If so, provide the 16-digit card number or routing number and account number used for deposits. For direct assistance, call 833-350-0506.
Business response
08/09/2024
**** ** ********* **** / Sioux Falls, SD 57108
****************

Member FDIC

August 9, 2024

****** ********* ** ***** ** ********* ** *****

Re: BBB Complaint
Case # ********

Dear ****** *********,

Pathward received your complaint from the Better Business Bureau (BBB). Thank you for reaching
out to Pathward to clarify the action on your account. The response from ****** ********* ********,
Inc is attached herein.

Should you have continued concerns, please do not hesitate to reach out to Pathward or utilize the
contact information on the attachment.

Sincerely,

Pathward Customer Service

Pathward, N.A.
**** * ********* **** ***** ****** ** ***** ** ************ ** ************ **** ****** *** *** ******** ******* ***** **** ***** ********

August 9, 2024

****** *********
** ***** **
Altamont, NY 12009

Re: Complaint No. ********
Dear *** *********:

Receipt of the above styled inquiry is hereby acknowledged. We have investigated the issue with your
Visa Virtual Rewards Card.

We have reviewed the account and found there were multiple declined transactions. The majority of the
attempted transactions were declined due to measures in place for the safety and security of our
cardholders’ funds. Our records indicate you have since been successfully utilizing the available funds.
Your card is active with an available balance of $671.67.

Please know that this Card/Virtual Account cannot be used to obtain cash at an ATM or POS.
Additionally, this gift card product does not support the purchase of gift cards.

We truly value our cardholders and want them to have a pleasant experience with the product. We
sincerely apologize for any inconvenience this matter has caused. Please call if you have any questions,
or if we may be of further assistance in any way.

Sincerely,

Complaints Research Team
****** ********* ********, Inc.
**** ****** *** ***
Fortson, Georgia 31808
[email protected]
Customer response
08/14/2024

Complaint: ********

I am rejecting this response because:
This is not a solution to the issue. The issue is not that I am able to use this card at certain locations. The issue is that I have to find places to use this card that I would normally not use because I have limited places that I can use this card. This is not a true reimbursement. I should have access to use my funds how I see fit. Not how the company dictates. There needs to be a physical card or check. This is not right.

Sincerely,

****** *********
Initial Complaint
07/30/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased several gift cards from my credit union to give out as gifts. At no point was I advised, either verbally in writing, that these gift cards carried a monthly service fee of 4.95. I attempted to use one of the cards and was told that the card had no balance. I was concerned since I had never used the card and didn't understand why brand new cards had no balance. Furthermore, since I had no balance, there was no indication of any transactions on the account. I had to contact customer service to find out that there is a monthly fee of $5 charged. This fee had never been charged in the past and if it were, no one would purchase these items since the fees would eat into the purchase price.
Business response
07/31/2024
We're unable to identify the account with the name, address, and details provided. Please verify on the back of the card that the bank name is Pathward or ********. If so, provide the 16-digit card number or routing number and account number used for deposits. For direct assistance, call *************

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ComplaintsforPathward Venture Capital, LLC

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