Business ProfileforCommunity First Bank, Inc

This financial institution has entirely lost my trust. I’ve had simple checking and savings account with Community First for almost 10 years. Up until this year, I have had no issues however, I have had an ongoing problem since September after filing a debit card dispute. After going to the Seneca (*** *** ***) branch to file a dispute, I expected a resolve to the dispute. At this time, I froze the account as I was already planning to move away from using Community First as my primary institution. Also at this time, I made sure that both my checking and saving accounts had the minimum balances to avoid any fees However almost a month later, I noticed that I was charged a $10 fee and the funds from the dispute had not been refunded to my account. From here, I called the branch and was informed that my dispute was somehow never filed and was essentially “non existent”. They informed me that I would need to come into the branch to filed the dispute again. Once I went back to file the dispute, I was told I had to attempt to contact the merchant, of which I had no contact information or knowledge of the business. I finally spoke with the Branch Manager who was kind and helped me refile the dispute but asked that I reach out to the company by email. She also was able to have the provisional funds deposited back into my account. I contacted the merchant and got a response same day that the merchant, ********* ************** ****) would not refund this transaction. I immediately sent this over to the Branch Manager from which I assumed everything was handled but was awaiting the 90 day investigation process. Fast forward to today and I see that the provisional funds have yet again been taken out of my account and I have been charged another $10 fee since the balance dropped below their threshold. I will be reaching out to the branch tomorrow. But believe this bank to be unhelpful, uncredible, and quite honestly a fraud when it comes to customer service.

Communication has been shared with staff to ensure proper procedures are followed and communicated effectively to all customers. Situation has been resolved.