Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *******

  Business Response

  Date: 07/15/2025

  Unfortunately, Grand Palms Resort did NOT complete a credit check of any kind on this party.  We are not in active Sales and would have no reason to pull a credit report. Most likely, *** ******* participated in a tour of sorts with Wyndham Vacations, but as ******* is a separate company, I would not have access to their records to verify.  I would suggest she contact Wyndham.

• Initial Complaint

  Date:03/17/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are filing this complaint against Grand Palms Resort due to fraudulent practices and refusal to cancel our timeshare contract (*****). We were misled during the purchase, being told it was a deeded property and an investment we could rent or sellnone of which holds true. We paid a premium for prime summer red weeks, but the availability claims were false, and fees continue to rise without proper disclosure. Despite the resorts claim that owners could use amenities any time, we were denied access after moving to the area. Additionally, the golf course they advertised has been sold, and the property is now a construction site with poor maintenance. Repeated attempts to cancel via calls and emails have gone unanswered. Even during owner updates, they disregard concerns and push more sales. We consider this deceptive and unethical behavior, and we demand immediate resolution and cancellation of our timeshare.

• Initial Complaint

  Date:04/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing with great disappointment regarding my recent experience at H3333353637333031****H.To say that my stay was unsatisfactory would be a vast understatement. Our encounter began with a nearly five-hour presentation filled with false promises and high-pressure sales tactics.We were incorrectly informed that an upgrade was mandatory to sell our timesharea deceitful ploy to extract more money from us. Upon finally accessing our timeshare, we were greeted with the unthinkablea bed infested with bugs. It&#**;s distressing to articulate the level of discomfort and dismay this caused. This incident marks the culmination of a recurring pattern of negative experiences over the past 4-5 years, during which time we have not been able to utilize the service we continue to pay for. The frustration is compounded by the fact that H313731373433313234**H H31353237**3330303733H initially offered a cancellation agreement, which required a fee of $495, a term we reluctantly accepted and have documented in writing. Yet, in an unforeseen turn of events,the H323330313537353435**H has reneged on this agreement, demanding a significantly greater sum without justification. Given these circumstances and the unacceptable standards we have been subjected to, we insist upon the immediate cancellation of our timeshare contract, honoring the initial offer of $495. The lack of accountability and customer consideration exhibited by **********************&#**;s management is alarming. The egregiousness of the situation necessitates prompt rectification. We expect an expedited response and urgent resolution to this matter.

• Initial Complaint

  Date:04/17/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted Plantation Resort of Myrtle Beach/dba Grand Palms Resort regarding the exiting of our timeshare and have received the run around from them regarding who is our actual owner/developer and how to cancel. When I call the telephone number for Plantation Resorts, I am told that the person answering the call works for ******* in the ************************* and they find my account and provide me with my Contract Number. They then transfer me to the 'Wyndham Cares' certified exit phone number and they are unable to find my account with the contract number or any other identifiable information like name, address, or phone number. We purchased 1 unit in 2005 and a 2nd unit in 2010. Both are fully paid for and all maintenance fees are current. The owners listed on the Deed are Plantation Resort Villas VIII and XIII Association Inc.Our Contract Number is 003 771 666 591 I have attached a copy of both deeds for reference.

• Initial Complaint

  Date:04/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my extreme frustration and disappointment regarding our timeshare with this company. We have had a horrible experience with both this company and our previously owned Wyndham contracts. We have finally been released from our Wyndham timeshare but the nightmare is not over yet as we still have ties to Grand Palms resorts as well. We have tried to communicate our issues with this company directly. However, we have been denied and the only responses we receive are asking for us to pay more money into their company. We were not informed at the time of purchase, that we would be burdened with this debt forever. The pandemic has hit us hard, depleting our savings account and making it impossible for us to afford the lifetime of debt that comes along with these timeshares. We have also experienced financial hardships outside of our control. These financial difficulties have made it impossible for us to enjoy our timeshare as we have had to prioritize paying for it and the maintenance fees over other necessary expenses. We are now senior citizens, aged 71 and 73, we were looking forward to retiring. Instead, we are weighed down with an immense amount of debt that is preventing us from doing so. We need this company to reach out to us so we can discuss the termination option we deserve.

  Business Response

  Date: 04/24/2023

  In reviewing the DeArk's file, I find no instances of either of the DeArk's asking to be released from their timeshare obligation.

  A letter will be issued today to the DeArk's addressing their concerns:

  The timeshare ownership is deeded real estate- it remains with the purchaser the same as purchasing a house.

  The DeArk's still carry a balance on their timeshare mortgage; while that is so, the property cannot be transferred out of their names.  Once the loan balance is satisfied and the deed issued, we can discuss the possiblity of deeding their unit back to the resort.

  Any problems/complaints regarding Wyndham, must be addressed with ********  Wyndham is a completely separate company and did not "buy" Grand Palms Resort MB.

  A copy of today's mailing will be provided to the BBB.

   

  Business Response

  Date: 04/24/2023

  see attached

• Initial Complaint

  Date:02/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have received notification from the Wyndham Rewards program that our account has been blocked. We reached out to Grand Palms Resort recently to request help with cancelling our ownership. We are still looking to do so as our experience with the timeshare has not been a positive one. As I mentioned to Grand Palms Resort, I had a terrible incident at their facility. I fell at the lazy river, because they painted the cement. Nothing was fixed instead of fixing the closet doors they put currants up. the carpet in the bedrooms was always dirty. half the dishes were gone it has started fights between my husband and I someone was always walking, flushing or running the washing machines after 10 o'clock. I was more tired and meaner after vacatilon then when we left **. I would like to know what steps need to be taken in order to be done with this. I've reached out to them directly, but there's been no response or movement. Please help us as son as possible!Thank you,***** and *****************************

  Business Response

  Date: 02/07/2023

  I will have the necessary documents prepared and mailed to the Armtrongs this week. The documents will need to be witnessed, notarized and returned to my office for recording. There will be one set of documents for each ownership.
  
  

  Business Response

  Date: 02/07/2023

  ***Document Attached***
  the signature docs attached we sent via us mail to the Armstrongs today.
  See Attachment/File: armtrong 201 b2

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were approached by a Grand Palms Resort representative about attending a presentation and tour. When we agreed to go, we were told it was going to be 90 minutes and we would get our prize for attendance. It was no where near 90 minutes. The whole presentation took nearly 4 hours. We started feeling the pressure when the salespeople were talking to us about a package that someone else was trading in. The salespeople said if we bought the package that was being traded in, we would be the first people getting a crack at it. They continued by saying that if we passed up this deal, it would be sold to someone else and we may never get a deal like that again. We really felt pressured as the salespeople didn't let up at any point. My wife and I just wanted it to stop and for us to leave. We felt like the only way we were going to get out of there was to agree to make a purchase. Once we agreed to buy, the tone changed and the salespeople started telling us about how it would be cheaper than paying outright for each vacation. We asked about inventory and they said that inventory would not be an issue and we would be able to book at any time. They even said that if we didn't feel like taking a vacation that year, we could rent out the timeshare. Doing even just a little research we found that renting out our timeshare isn't even worth the time and effort. At this point, we were wondering what we got ourselves into. We even asked ourselves why would the salespeople lie about so much? One of the numerous lies that were told to us was that we would own the unit after it was paid off. That was never the case and they knew it but told us that anyway. Another of the lies was that we would have to pay an exchange fee to stay at a different resort. That wasn't a problem till we found out that we would have to have an exchange company and they would charge more fees on top of what we would already be paying.

  Business Response

  Date: 01/09/2023

  In reviewing the Rubrights file, I find no instances of the Rubrights contacting us with any questions or concerns.
  The Rubrights were offered an incentive to attend the sales presentation and the Rubrights accepted. They were not forced to attend nor were they forced to stay. They had the option to leave at any time and could have done so.
  The Rubrights were offered an opportunity to go over their contract. If they felt that there wasn't enough time or that it was rushed, they are allowed a 5-day rescission period-also written into their contract.
  The contract also indicates that the Rubrights agreed all facts were gone over, as evidenced by their initialing the document.
  The Rubrights did have the option to rent their timeshare-it does take time and effort on the part of the timeshare owner to do so. The Rubrights contract specifically states that the Resort will not assist in renting the unit for the owners.
  the Rubrights were the owners of the timeshare, however as with most mortgages, the deed is not issued until the mortgage loan balance is satisfied.
  The ********** purchased their timeshare unit in July 2015, with their first loan payment being made October 2015 and they continued to make their payments timely until June of 2022, when payments stopped altogether.
  The Rubrights were issued a standard Right to Cure letter, sent via certified mail on September 16, 2022. This letter advised them of their right to cure the default status of their loan within 20 days or they would lose their ownership and any monies paid. When the ********** did not respond, their ownership was inactivated and their timeshare loan balance ($6,434.28) was written off and the history reported to Equifax.
  The ********** are no longer owners with Grand Palms Resort (fka Plantation Resort) effective October 2022.
  

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a timeshare with Plantation Resort and have since been requesting a termination or options to come to a common agreement. I have yet to receive any responses other than statements or collection letters. Furthermore, I wish like shed light upon our experience with Plantation Resort and what caused us to enter our contract. We were interrupted while on vacation and we were informed if we would attend a one hour meeting we will receive a free stay at the resort and a choice of dinner or theme park tickets. During the entire meeting, which lasted for about four hours, we were sold on all the impeccable details about the resort, the points system, and vacation spots. The sales representative communicated it was a "great investment" that we should take advantage of to save money during our vacations. Unfortunately, we were manipulated by there tactics as we were exhausted since we were at the presentation for many hours. It was expressed we had to make an impulsive decision and sign the contract immediately even when we had mentioned we would be unable to afford the timeshare. Following our reluctant agreement to sign our contract, the closing process became very rushed as they briefly touched cased on the details and informed us where to sign.
  
  The sales agent misled us into believe we would be able to afford the timeshare by selling or renting out the timeshare to assist with the fees and monthly payments. However, it is impossible to do either as we had quickly found out there is no monetary value in a timeshare. In addition, we were never informed we would have exchange fees to visit other locations as we were under the assumption this was part of our timeshare as well.
  
  They mislead, manipulate, and pressure you into making an impulsive purchase until you finally succumb to all of the tactics due to exhaustion. We are demanding a response to this complaint with a mutual agreement on terminating our contract.
  

  Business Response

  Date: 12/22/2022

  Business Response /* (1000, 5, 2022/11/15) */
  The ******'s currently are not owners at Grand Palms Resort (fka Plantation Resort).
  
  The ******'s initially purchased July 24, 2012, and upgraded their ownership twice (February 15, 2014 and again October 16, 2015).
  
  Our records indicate that the only time the ******'s made contact with us to voice any dissatisfaction was via correspondence received in our offices July 5 2019 (copy attached), this resulted in a response letter being issued to the ******'s, also o July 5, 2019 (copy attached).
  
  The ******'s last loan payment was May 1, 2019 after which their loan balance was $13,950.94. As the ******'s ceased making their loan payments, a Right to Cure letter was sent to them, via certified mail on September 18, 2019 (Copy attached). This letter advised them of their 20 day right to cure the default on the loan or forfeit their ownership.
  
  We received no response from the ******'s, therefore their loan balance was written off and their ownership inactivated. They no longer have an ownership with us.
  
  Mrs. ****** contact us via telephone in August of 2020 again asking to be relieved of the timeshare obligation-at that time she was advised that she no longer had any ownership with us, due to defaulting on their timeshare loan. This was the last contact we have had with the ********